1 Year Contract Call Centre Officers (Office hours/ shifts) #NJN

Work Hours:

5 day work week, rotating shift including weekends and public holidays

Rotating shift timings:

• 08.00AM to 05.30PM

• 08.30AM to 06.00PM

• 02.30PM to 12.00AM

• 11.30PM to 09.00AM

OR

Monday to Friday, 8.30am - 6pm

Responsibilities:

• Act as the first point of contact for the customers

• Make effort to understand both internal and external customer, anticipating customer needs and giving high priority to customer satisfaction via email.

• Provide satisfactory explanation to customer and take remedial action where necessary.

• Provide pro-active feedback to the customer to ensure that the committed ETA is respected.

• Alert superior of recurring service failures so that corrective actions may be taken to avoid future problems.

Requirements:

• Minimum GCE O Level/ Higher Nitec in any field

• Prior experience in call centre environment is a plus

• Entry Level candidates are welcome to apply

Jessica Nguyen Huynh Thanh Truc

CEI Reg. No. R23113787

EA License No. 99C4599

We regret that only shortlisted candidates will be notified.