10th Pass Job | Call Center

10th Pass Job – Call Center

• To take calls, chats & handle back office work promptly within agreed timescales and in line with agreed process and procedures.

• To ensure prompt and accurate information being provided with appropriate resolution

• To achieve operational targets as defined by for the process

• To maintain queue levels to agreed SLA targets levels

• To achieve and maintain a good knowledge/capability of BT systems.

• When dealing with customers aspire to deliver an excellent customer experience via. Chats, back office or on calls.