Branch Manager- Retail Branch Banking

Job description

Roles and Responsibilities

Financial Responsibilities:

• Devise action plan for the Branch and ensure that Liability business (Book size of CASA, yield, fee based income and Business quality) targets for the Branch is met.

• Effectively manages the sales and service environment of the branch.

• Actively identifies and establishes the business relationship with retail customers.

• Strategize sales direction for cross selling and sales planning for the area of function. Monitor and improve sales productivity.

• Responsible for organizing various sales campaign / promotions in the area of function.

• Achieving Business targets on book size, yield, fee-based income and customer quality for the functional area. Leading the team of the branch to achieve the profit targets.

• Support an environment that promotes providing a level of care that makes customers feel welcomed, significant and engaged.

Non- Financial Responsibilities:

• Coordinate with BOSM and Team Leaders for developing Business.

• Customer centric approach and deepening the customer relationships.

• Supervise the day to day functions of the branch including vault, drawer and ATM balancing. Overseeing teller and customer service duties, assisting with customers transactions.

• Provide guidance and support for new product launches.

• Ensure Business Turn Around Time (TAT) superior to competition inline with the standards laid down for the Bank.

• Monitoring and controlling cost of acquisition of local Sales Channel/ FOS, Branch expenditures, Manage Branch Administration.

• Ensure ethical practices in acquisition and servicing.

• Monitor performance of branch on a weekly basis viz. in terms of business targets achieved.

• Responsible for efficient operations, customer service and marketing for all retail banking products.

• Develop alternative channels for CASA business sourcing.

• Proactively seeks solutions that benefit the customer and the bank

RoleBranch Manager

Industry TypeFinancial Services

DepartmentBFSI, Investments & Trading

Employment TypeFull Time, Permanent

Role CategoryBanking Operations

Education

UG :Any Graduate