Job Description
Job Title: Relationship Manager - First Wealth
Business Unit: Retail Banking
Function: Branch Banking
The role includes managing assigned client portfolio to ensure superior service delivery leading to cross sell. It would include CASA Build up as per branch targets, improving product holding per customer through cross sell of all banking products, acquiring new clients and managing the walk in clients.
Roles and Responsibilities:
• CASA value build up and new client acquisition.
• Ensure effective client engagement leading to cross sell.
• Increase in Product holding per customer within mapped portfolio.
• Ensure all the clients engaged are profiled and presented with suitable banking products.
• Be solution oriented and ensure effective on-boarding on Mobile/Net Banking, Bill Pay, SIP, Insurance & Investment solutions, Retail and SME Loans and relevant banking programs.
• Ensure monthly operating plan is met to improve scorecard and decile rankings.
• Coordinate with respective relationship managers for closure of business loans, working capital, POS, CMS, trade transactions generated through client engagement.
• Responsible for creating a customer-focussed approach for quick resolution of all queries and complaints to achieve NPS benchmarks.
• Custodian of the branch vault, manage vault limits, cash and non-cash transactions.
• Ensure Nil instances of cash shortage or excess at teller counter.
• Updating the key registers regularly and review branch reports like end of day (EOD) cash position report LTR, Instruments issued etc.
• Monitoring of dummy accounts, suspense accounts, deferred accounts, accounts payable/ receivable, reconciliation and maintenance of suspense accounts register as per the required format.
• Ensure strict adherence to the bank policies and compliance.
Secondary Responsibilities:
• Perform audit and ensure compliance to internal and external regulations and guidelines
• Provide best in-class customer service to all clients to become their primary banker.
Business Unit: Retail Banking
Function: Branch Banking
The role includes managing assigned client portfolio to ensure superior service delivery leading to cross sell. It would include CASA Build up as per branch targets, improving product holding per customer through cross sell of all banking products, acquiring new clients and managing the walk in clients.
Roles and Responsibilities:
• CASA value build up and new client acquisition.
• Ensure effective client engagement leading to cross sell.
• Increase in Product holding per customer within mapped portfolio.
• Ensure all the clients engaged are profiled and presented with suitable banking products.
• Be solution oriented and ensure effective on-boarding on Mobile/Net Banking, Bill Pay, SIP, Insurance & Investment solutions, Retail and SME Loans and relevant banking programs.
• Ensure monthly operating plan is met to improve scorecard and decile rankings.
• Coordinate with respective relationship managers for closure of business loans, working capital, POS, CMS, trade transactions generated through client engagement.
• Responsible for creating a customer-focussed approach for quick resolution of all queries and complaints to achieve NPS benchmarks.
• Custodian of the branch vault, manage vault limits, cash and non-cash transactions.
• Ensure Nil instances of cash shortage or excess at teller counter.
• Updating the key registers regularly and review branch reports like end of day (EOD) cash position report LTR, Instruments issued etc.
• Monitoring of dummy accounts, suspense accounts, deferred accounts, accounts payable/ receivable, reconciliation and maintenance of suspense accounts register as per the required format.
• Ensure strict adherence to the bank policies and compliance.
Secondary Responsibilities:
• Perform audit and ensure compliance to internal and external regulations and guidelines
• Provide best in-class customer service to all clients to become their primary banker.
💡 Quick Summary
Seeking a career-building opportunity? The 15h Left Relationship Manager-First Wealth position is now open for candidates interested in the Bank Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
