Designation : Senior Customer Care Executive/CSE role

Process : Inbound Customer Care.

Exp : 0 to 3yrs

Interview mode : Walk - IN [Face to face]

CTC : Between 2.5 to 3.2LPA with variable 15 % of annual CTC.

Working Hours : 9.5 hrs ( including 1 hr break )

Working Days : 6 days working rotational shift & 1 rotational off

Office Location : Koramangala Industrial Layout, Bengaluru, Karnataka 560095

This is an Insuretech company in the General Insurance space. we believe that the way insurance products are viewed, purchased and claimed can be changed. Simply put, we are here To Make Insurance Simple. With that as the mission, we are reimagining products, and redesigning processes

Below is the job description of the role

Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.

Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.

Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.

Building lasting relationships with clients and other call centre team members based on trust and reliability.

Utilizing software, databases, scripts, and tools appropriately.

Understanding and striving to meet or exceed call centre metrics while providing excellent consistent customer service.

Taking part in training and other learning opportunities to expand knowledge of company and position.

Adhering to all company policies and procedures.

Looking for candidates who have -

Excellent Verbal and Written communication Skills. ( ENGLISH AND HINDI: MANDATORY)

Preferable experience in Voice Process(Freshers can apply)

Willing to work in rotational shift

Kindly note, it is 6 days working and NO cab facility.

Job Type: Full-time

Salary: ₹250,000.00 - ₹340,000.00 per year

Schedule:

Rotational shift

Ability to commute/relocate:

Koramangala, Bengaluru - 560095, Karnataka: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

Can You Attend the Face To Face Interview at Koramangala, Bengaluru?

Education:

Higher Secondary(12th Pass) (Preferred)

Experience:

total work: 1 year (Preferred)

Language:

Hindi (Preferred)English