▷ [3 Days Left] Operations Manager//Social Media Process/Bangalore/Hyderabad - BPO

Confidential


Spot Offers with Concentrix BPO Sal upto 35k
Confidential • Bengaluru, Karnataka • via CallCenterJob.co.in
20 hours ago
Full–time
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Job description
Job Description International & Domestic BPO's for Voice and Non-Voice Process Job Description : Location - Bangalore Designation - Customer Support Representative/Associate Experience - Freshers or Experience Shift - US/UK/Day Rotational Eligibility Criteria : Any PUC/Graduate Must have basic theoretical knowledge of Customer Support/Technical. Must be comfortable with Work From Office in Bangalore. Candidates from Bangalore Preferred. Should have proper documents(Either Graduate or HSC Certificate/Govt ID Proofs) Companies : Concentrix, Congnizant, HSBC, JP Morgan, First Advantage, Omega Healthcare, Edurekha and First Source. CTC - Up to LPA regards, Tejaswini 8+51870.[Confidential Information
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Hiresquad Resources


▷ [3 Days Left] Operations Manager//Social Media Process/Bangalore/Hyderabad - BPO
Hiresquad Resources • Bengaluru, Karnataka • via Jobs Trabajo.org
1 hour ago
Full–time
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Job description
Leading BPO in Gurgaon/Bangalore/Hyderabad
Hiring for Operations Manager
Must be Ops Manager On papers in BPO
Experience in Content Moderation Process is Mandatory
Must be strong in Operations Matrices, FMEA, Capacity Planning
Over All Experience 10+ Years
Mode of Interview- Virtual
Work From Office
Interested candidates can mail their cv at [email protected] or call st

Essential Functions/Core Responsibilities
 Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed
 Maximize revenue generation to reach long and short term financial projects (i.e. data collection for billable/non-billable hours, forecasting, budgeting, etc.)
 Selecting, training, developing, and managing performance of direct reports and their associates; including planning and assigning work for staff in accordance with the organization’s policies and applicable legal requirements
 Manage and review operational reports (Attendance adherence, PFP, Client scorecard, Metrics management reports)
 Create and maximize relationships with client partners
 Provide leadership and guidance to direct reports to ensure consistent administration of company policies and standards; define and implement any corrective actions needed to meet operational performance
 Conduct regular one-on-ones with direct reports to review individual performance, the performance of their team and offer on-going developmental coaching
 Create a positive work environment through employee engagement; resolve employee relation issues in a professional and timely manner
 Participate in cross functional meetings to review information received from operational support functions - Training, HR, Quality, WFM, TA.- and partner to define action plans that resolve issues and drive continuous improvement
 Attend business reviews with the client
 Handle a team of team leaders, Assistant Manager, Deputy Managers

Candidate Profile
 Associate degree in related field with more than eight years of experience (with at least two years of Progressive Management Experience) preferred
 Candidate should have experience in Content Moderation Process
 Minimum 1+ year Experience as Operations Manager
 Demonstrated ability to coach and develop action plans, which maximize performance, and provide effective feedback
 Demonstrated ability to analyze and improve work processes; establish a course of action for self and others to accomplish a specific goal
 Work well under pressure and follow through on items to completion while maintaining professional demeanor
 Excellent communication skills, both written and verbal. Ability to effectively present information to internal and external associates
 Demonstrated ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment
 Demonstrated ability to mentor, coach and provide direction to a team of employees
 Willingness to work a flexible schedule
Qualification: Graduate
Incase Interested then mail your cv at [email protected]