3rd Line Network Security Engineer

ob Title: 3rd Line Network Engineer

Location: Ahmedabad, Gujarat, India

Shift Time: UK Shift

Job Description

• To manage and own support tickets about existing customer services

• To design and implement changes as per the client’s requirements.

• To work closely with the 2nd Line Service Desk team and the Solution Delivery team to support customers and configuration tasks.

Responsibilities

• Regular communication verbal and written, with existing customers

• Provide 3rd Line support for incoming customer support queries and escalations from the 2nd Line Service Desk

• To take ownership and effectively manage support tickets for incidents, change, and service requests

• To plan and complete projects as assigned to you by the Head of 3rd Line Network Support.

• Documented customer solutions – CMDB, Visio documentation, technical summary write-up

• DR/Failover Testing

• To provide support and mentoring to 2nd Line engineers

• Provide resources to the solution delivery team in supporting the configuration and implementation of new customer projects

• On-call rota out of hours for high-priority incidents

Required Experience

• Demonstrable knowledge at CCNP (ENT/DC/SP/SEC) or JNCIP-ENT level

• In-depth knowledge of configuring and troubleshooting network security devices/protocols

• Ability to troubleshoot and isolate faults to identify root causes and bring to resolution

• Advanced knowledge of layer 2 and 3 protocols

• Experience using at least one of the following firewalls: Palo Alto, FortiGate, and Cisco ASA.

• This should include experience of configuring and troubleshooting access lists, NAT, IPSec and SSL VPNs.

• Strong knowledge of OSPF and BGP in an ISP environment

• Proficient in packet capture and interpretation

• Familiarity with Cloud products such as Azure / Amazon AWS

• Experience working within a Managed Service Provider Environment.

• Minimum Basic experience with network automation/programing such as Ansible/Python

Required Technical Skill

• Switching; Cisco, Meraki, Aruba, HP, Dell, Juniper

• Wireless; Cisco, Meraki, Aruba

• Security; Palo Alto, Prisma, Fortinet, Cisco ASA

• SD-WAN; Citrix, Viptela, Meraki, Fortinet, Nuage

• Cisco NAC ISE, SD-A/DNAC, DOT1x

• Cisco Nexus 7xxx, 5xxx, 2xxx series.