Job Description
811 Digital – Outbound Officer
Department
Retail Liabilities | Digital Banking
Location
Mumbai, Thane
Number of Positions
Multiple
Position Grade
M1
Assisting in resolving customer queries.
Contacting potential or existing customers to inform them about a product or service using scripts
Answering questions about products or the company
Asking questions to understand customer requirements and close sales
Providing information to customers.
Monitoring sales performance.
Closing sales deals.
Keeping a record of calls and relevant details.
Go the “extra mile” to meet sales quota and facilitate future sales
Keep records of calls and sales and note useful information
Make sales or recommendations for products or services that may better suit customer needs
Adhere to all company policies and procedures
Graduate with decent English communication.
Candidate should have a pleasing personality and should be presentable.
Should be dedicated and display integrity.
Willingness to learn with an attitude of continuous improvement.
Willing to work in rotating shifts
Department
Retail Liabilities | Digital Banking
Location
Mumbai, Thane
Number of Positions
Multiple
Position Grade
M1
Assisting in resolving customer queries.
Contacting potential or existing customers to inform them about a product or service using scripts
Answering questions about products or the company
Asking questions to understand customer requirements and close sales
Providing information to customers.
Monitoring sales performance.
Closing sales deals.
Keeping a record of calls and relevant details.
Go the “extra mile” to meet sales quota and facilitate future sales
Keep records of calls and sales and note useful information
Make sales or recommendations for products or services that may better suit customer needs
Adhere to all company policies and procedures
Graduate with decent English communication.
Candidate should have a pleasing personality and should be presentable.
Should be dedicated and display integrity.
Willingness to learn with an attitude of continuous improvement.
Willing to work in rotating shifts
💡 Quick Summary
Seeking a career-building opportunity? The 811|CEC Officer|Inbound|Digital Banking Kotak 811|Contact Centre Inbound position is now open for candidates interested in the Bank Jobs sector. This role in Thane offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.