8554 - Administrative Officer

Job description

The Role

Administrative Officer roles require strong interpersonal skills, to develop effective working relationships with a wide range of internal and external stakeholders. We are looking for people who can show empathy and humanity, to help us deliver a sensitive, fair and efficient service.

Key Responsibilities

Our Administrative Officer Grade colleagues work across a number of teams within the organisation and key responsibilities in these roles may include:

Supporting applicants to access digital services and complete compensation applications.

Processing, assessing, progressing and deciding compensation claims, in accordance with scheme provisions and guidance.

Providing full and clear explanations of decisions made, keeping the customer at the heart of everything you do.

Responding courteously to telephone and written enquiries and complaints.

Updating and maintaining relevant databases.

Carrying out administration functions, including quality checking, to deliver continuous improvement, assurance and compliance.

Liaising with internal and external stakeholders.

Essential Criteria

Ability to assess a range of information and guidance to deliver excellent customer service.

Ability to work as part of a team and make a positive contribution.

Experience of using Microsoft tools including: Excel, Word, and Teams.