Job Description
Leads the Global WFM COE (Forecasting, Scheduling and RFP / RFI Solutions) Develops creative WFM solutions to suit & address prospective customers’ business problems.Works closely with various stakeholders & supports with creative WFM solutions.Required Candidate profileCurrently working as AVP WFM.Working on WFM tools like NICE, Verint, Aspect, etcUnderstanding of statistical models & new gen technology used in Call Centre forecasting and scheduling solutions.
💡 Quick Summary
Seeking a career-building opportunity? The A Global MNC BPO position is now open for candidates interested in the BPO Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.