Job Description
Job Title: Refund lead
Designation: Asst. Manager
Reports To: VP - Customer Experience
Location: Corporate Office, New Delhi
Work Experience: 4-5 years Working days & Shift: 6 days a week & day shift
About Aakash Educational Services Limited (AESL):
Aakash Educational Services Limited (AESL) is a leading educational institution in India that provides comprehensive test preparatory services for students preparing for medical and engineering entrance examinations, school/board exams and competitive and scholarship exams such as NTSE, KVPY, and Olympiads. The Aakash brand is associated with quality test preparation and a proven student selection track record in various medical and engineering entrance examinations.
AESL provides its services through classroom-based coaching, digital and distance learning programs which supplement its classroom courses and allow students to engage in self-paced learning. It also offers short-term classroom courses to prepare students for upcoming examinations. With more than 32 years of operational experience in the test preparatory coaching industry, the company has a pan India network of 200+ Aakash Centres with an annual student base of more than 2,50,000 students and an employee count of more than 4700 pan India.
Job Purpose:
The key role of the person is to define the Refund processes that would be followed by all branches. Re-define the process for any changes and ensure adoption of the processes by branch and regions.
Following are details of the responsibilities:
- Timely resolution of Refund requests and ensuring good experience for the parent/customer
- Process definition, training and adoption monitoring
- Accelerate refunds for any escalations
- Working with tech team for any system changes or tech issues
Key Requirements:
- Overall 4-5 years of experience in operations
- Strong communication skills.
- Strong stakeholder management skills
Designation: Asst. Manager
Reports To: VP - Customer Experience
Location: Corporate Office, New Delhi
Work Experience: 4-5 years Working days & Shift: 6 days a week & day shift
About Aakash Educational Services Limited (AESL):
Aakash Educational Services Limited (AESL) is a leading educational institution in India that provides comprehensive test preparatory services for students preparing for medical and engineering entrance examinations, school/board exams and competitive and scholarship exams such as NTSE, KVPY, and Olympiads. The Aakash brand is associated with quality test preparation and a proven student selection track record in various medical and engineering entrance examinations.
AESL provides its services through classroom-based coaching, digital and distance learning programs which supplement its classroom courses and allow students to engage in self-paced learning. It also offers short-term classroom courses to prepare students for upcoming examinations. With more than 32 years of operational experience in the test preparatory coaching industry, the company has a pan India network of 200+ Aakash Centres with an annual student base of more than 2,50,000 students and an employee count of more than 4700 pan India.
Job Purpose:
The key role of the person is to define the Refund processes that would be followed by all branches. Re-define the process for any changes and ensure adoption of the processes by branch and regions.
Following are details of the responsibilities:
- Timely resolution of Refund requests and ensuring good experience for the parent/customer
- Process definition, training and adoption monitoring
- Accelerate refunds for any escalations
- Working with tech team for any system changes or tech issues
Key Requirements:
- Overall 4-5 years of experience in operations
- Strong communication skills.
- Strong stakeholder management skills
💡 Quick Summary
Seeking a career-building opportunity? The Aakash Educational Services | Assistant Manager | Refund position is now open for candidates interested in the BPO Jobs sector. This role in Delhi offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.