Brief description :We are looking for 18 years of experienced Account ManagerResponsibilitiesAccountable for developing and executing strategy and road map to meet and exceed planned revenue and EBITDA targets.Understand in depth the customer's business and priorities.Assure end-to-end ownership of delivery and program management.Build strong customer relationships, with the goal to be the partner of choice.Maintain high level of communication and connect with customer at all levels of Management.Supervise and mentor Associate Account Managers and/or Project Managers who run multi-phase, multi-dimensional, multi-resource projects from inception to conclusion while maintaining high customer satisfaction.Plan capacity, develop talent and leadership pipeline to support the growth of the account and the organization.Accountable for development and execution of strategies and plans for resourcing, training & deployment of peopleCollaborate with hiring managers/Project Managers to prepare staffing strategy for meeting the opportunity pipeline.Proactively identify and resolve issues that impact customer satisfaction, organization success or employee engagement.Drive compliance with operational aspects of the IT services practice.Ensure delivery of contractual commitments and adhere to Project Management Office (PMO) delivery and risk mitigation standards.Be a role model and promote the organization's values and culture.Comply with all Company policies and procedures.Preferred skillsPrimary SkillsExperience and passion to run large scale engagements varying from Legacy to modern technologies.Expertise in project management tools and methodologies, Agile software development lifecycle and problem solving.Expertise in Banking and Financial Services domainExpertise and experience in SAFe methodologyExpertise and experience in handling CXO level conversationsExpertise and experience managing global teams spread across offshore, nearshore and onshoreDemonstrable experience in business development and growing accounts by large numbersGood Finance Management skill and hands on experience in handling multi-million P&LShould have a strong technical background and should be able to connect different technology solutions to guide team towards right solutionsExperience managing different types of Project engagements like Fixed bid, managed outcome, product development using quantitative managementShould be able to see big picture and drive team to achieve resultsProven track record in setting up new portfolios and operations from scratch.Monitor, control & optimize budgets, expenditures, and operating plans.Strong negotiation skills and customer exposure.Excellent written and verbal communication skills, strong presentation skillsQualificationAt least 18 years experience in IT IndustryAt least 3 years experience managing large accounts of size > USD 5MThe candidate has to be based in Pune, should be ready to work from office at least 3 days every week, and should be ready to travel to other India locations of Reflections for team interactions on a regular basis.Should also be ready to travel to customer locations on a need basis for relationship building and business development