Skills
Comfortable communicating with customers in a metrics-driven environment
Ability to multi task between screens
Demonstrate resiliency and extreme adaptability in a fast-paced environment
Possess strong customer centricity
Decision making skills to work efficiently with customer
Demonstrate personal excellence including punctuality, integrity, and accountability
Approach problems logically and with good judgment to ensure the appropriate customer outcome
Effectively prioritize work to ensure efficiency
Are required to abide by all applicable regulatory and department practices and procedures
Have the ability to work independently and in a team environment
Think critically and exercise independent judgement
Flexible to work in Morning/Evening/rotational shifts and week offs

Qualification
High School diploma/GED required
Minimum of one year of customer interaction or customer support in a voice process
Proficiency with basic computer functions of Microsoft office
Comfortable to work in rotational Shifts/Week-offs
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, ****** orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.