Account|Operations Coordinator | BPO Ahmedabad
Confidential
International Call Center | BPO|Ahmedabad WP|Buddy
Confidential • Ahmedabad, Gujarat • via CallCenterJob.co.in
3 days ago
Full–time
No Degree Mentioned
Apply on CallCenterJob.co.in
Job description
Position Name – Hindi Call Center Executive
Job Location – C G Road Ahmedabad
Salary Base – up to 20000
Openings – 10 Male/Female
Qualifications – Any Graduates
Company – Government Tendering
Experience – Freshers & Experience
Skills & Job Descriptions
– No Target
– Only Call to Government Contractor & Businessman for Tendering Services
Tagged as: call center, customer care executive, gujarati call center, hindi call center, inbound call center, telecaller
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Confidential
Account|Operations Coordinator | BPO Ahmedabad
Confidential • Ahmedabad, Gujarat • via Post Job
3 days ago
Full–time
No Degree Mentioned
Apply on Post Job
Job description
team, you'll be exposed to a variety of different clients and verticals supporting their campaigns and ensuring that we're meeting or exceeding their goals. You will be working cross-functionally with passionate, extremely talented individuals with opportunities for learning, growth, and mentorship. We are looking for a self-starter who is highly organized, has excellent communication and people skills, is highly motivated to learn, is a consummate team player, and loves working in a fast-paced environment.
• Develop an in-depth knowledge of client Key Performance Indicators (KPIs)
• Performance analysis of call buyer campaign performance and the ability to identify areas of growth or opportunities for optimizing based on advertiser KPIs
• Assist with on-boarding call buyers - facilitate the pre‐launch process by gathering relevant information from clients and working with internal teams to ensure a successful and efficient launch.
• Troubleshoot tracking issues and help resolve discrepancies.
• Ensure all campaign updates, payout changes, call center hours, call cap and concurrencies, tracking changes are facilitated internally in a timely manner
• Assist our Yield Manager with various operational tasks with call centers such as calling hours, state dialing lists, dialing cadence, agent performance and shifts, data implementation and API integrations
• Run Quality Assurance checks calls for both our internal call center and advertising partners
• Support Account Management through ad hoc reporting, data entry, finance requests and operations
• Work within a team environment, but balance priorities and manage workload independently
Candidate Must Haves:
• Tech savvy; comfortable using Excel and Google Sheets
• Past Call Tracking Platform experience
• Past CRM management & organization is a plus
• Familiarity with Data Analytics and API Management experience is a plus
• Must be detail-oriented, organized, and self-motivated