Job Description
Account/Operations Coordinator - Calls
Mission & Purpose:
As an Account/Operations Coordinator on the Calls team, you'll be exposed to a variety of different clients and verticals supporting their campaigns and ensuring that we're meeting or exceeding their goals. You will be working cross-functionally with passionate, extremely talented individuals with opportunities for learning, growth, and mentorship. We are looking for a self-starter who is highly organized, has excellent communication and people skills, is highly motivated to learn, is a consummate team player, and loves working in a fast-paced environment.
• Develop an in-depth knowledge of client Key Performance Indicators (KPIs)
• Performance analysis of call buyer campaign performance and the ability to identify areas of growth or opportunities for optimizing based on advertiser KPIs
• Assist with on-boarding call buyers - facilitate the pre‐launch process by gathering relevant information from clients and working with internal teams to ensure a successful and efficient launch.
• Troubleshoot tracking issues and help resolve discrepancies.
• Ensure all campaign updates, payout changes, call center hours, call cap and concurrencies, tracking changes are facilitated internally in a timely manner
• Assist our Yield Manager with various operational tasks with call centers such as calling hours, state dialing lists, dialing cadence, agent performance and shifts, data implementation and API integrations
• Run Quality Assurance checks calls for both our internal call center and advertising partners
• Support Account Management through ad hoc reporting, data entry, finance requests and operations
• Work within a team environment, but balance priorities and manage workload independently
Candidate Must Haves:
• Tech savvy; comfortable using Excel and Google Sheets
• Past Call Tracking Platform experience
• Past CRM management & organization is a plus
• Familiarity with Data Analytics and API Management experience is a plus
• Must be detail-oriented, organized, and self-motivated
Mission & Purpose:
As an Account/Operations Coordinator on the Calls team, you'll be exposed to a variety of different clients and verticals supporting their campaigns and ensuring that we're meeting or exceeding their goals. You will be working cross-functionally with passionate, extremely talented individuals with opportunities for learning, growth, and mentorship. We are looking for a self-starter who is highly organized, has excellent communication and people skills, is highly motivated to learn, is a consummate team player, and loves working in a fast-paced environment.
• Develop an in-depth knowledge of client Key Performance Indicators (KPIs)
• Performance analysis of call buyer campaign performance and the ability to identify areas of growth or opportunities for optimizing based on advertiser KPIs
• Assist with on-boarding call buyers - facilitate the pre‐launch process by gathering relevant information from clients and working with internal teams to ensure a successful and efficient launch.
• Troubleshoot tracking issues and help resolve discrepancies.
• Ensure all campaign updates, payout changes, call center hours, call cap and concurrencies, tracking changes are facilitated internally in a timely manner
• Assist our Yield Manager with various operational tasks with call centers such as calling hours, state dialing lists, dialing cadence, agent performance and shifts, data implementation and API integrations
• Run Quality Assurance checks calls for both our internal call center and advertising partners
• Support Account Management through ad hoc reporting, data entry, finance requests and operations
• Work within a team environment, but balance priorities and manage workload independently
Candidate Must Haves:
• Tech savvy; comfortable using Excel and Google Sheets
• Past Call Tracking Platform experience
• Past CRM management & organization is a plus
• Familiarity with Data Analytics and API Management experience is a plus
• Must be detail-oriented, organized, and self-motivated
💡 Quick Summary
Seeking a career-building opportunity? The Account|Operations Coordinator | BPO position is now open for candidates interested in the BPO Jobs sector. This role in Ahmedabad offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.
