Job Description
About WellMore
WellMore is a multi-brand health and wellness company that operates across North America. With leading brands like Vega Plant Based Nutrition, Jade Leaf Matcha, From Great Origins (FGO) and Great Lakes Wellness, WellMore is committed to making clean, great tasting products that improve the health and wellbeing of our consumers and the planet!
Overview
We have an exciting new position as the AR Senior Deductions Specialist, reporting to the Accounts Receivable Manager. This role is located at our Vancouver, BC head office, but we are open to remote work for the right person! The ideal candidate will have experience in trade deduction management in a fast-paced environment. Someone who is self-motivated and a team player. This role involves collaboration with the Sales Team, FP&A and the Logistic team. In this role, you take pride in making every customer interaction a positive one. You take customer service seriously while having fun at work with the Vega team. You value integrity, customer service; you take ownership and show initiative in everything you do and are performance driven.
Workstyle: Hybrid or Remote
Key Responsibilities
Demonstrate expert knowledge of returns and trade deductions policies, processes, and procedures
Identify bottlenecks & propose changes in current processes to simplify and increase efficiencies for team responsibilities
Collaborate with the Sales team in resolving bottlenecks or disputes with customer deductions management
Prepare monthly deductions dashboard for communicating team’s actual vs. target KPI’s
Support AR deductions team to meet the Monthly Targets/KPIs
Take a lead on projects and system implementations related to deductions management
Process high volume Credit Requests; Debits Notes / Invoices / Refunds into Enterprise Resource Planning (ERP) system within specified timelines
Manage high priority customer accounts in trade and non-trade deductions management by analyzing customer claims for validity to determine action for processing (settle or dispute)
Oversee customer returns and ensure that they are processed in a timely manner
Review transactions in Trade and ROSD areas and support resolving problems using the correct accounting processes and procedures
Create customer reports in NetSuite and Trade Management Tool to provide ease of access to necessary information for reporting and managing deductions
Assess and determine the documentation required to comply with controls while processing credits into ERP. Request support documentation / back-up as required
Support reconciliation of all customer accounts; proactively collaborate with AR team members to ensure credits tied to deductions are issued in a timely manner
Ensure that detailed Standard Operating Procedures are always kept up to date
Continuously advance skillset by accessing educational materials on Microsoft Office applications, Trade Management Tool, High Radius, etc.
Support Accounts Receivable Team by performing ad hoc duties as required
Provide coverage and support other AR functions in the event of unexpected increase in transactional volume
Process intercompany credits in coordination with the accounting team
Meet with the AR Manager regularly to provide progress updates, communicate issues and concerns
Provide support to the AR manager as needed
Support the success of AR through key periods of change by having an infectious, positive, and can-do attitude
Skills & Qualifications
3-5 years’ experience in CPG – Deductions Management role
Bachelor’s degree / Diploma in Accounting, Business, Economics
Experience working in a high-volume data entry environment
Pleasant and professional manner
Highly organized with an eye for detail and accuracy
Exceptional time management skills and thrives working under pressure
Ability to adapt to new ideas and constant changes
Self-motivated team player
Advanced knowledge of Trade Management Software
Intermediate knowledge with MS Office (Excel: V lookup’s, pivot tables)
Intermediate knowledge of ERP systems (NetSuite knowledge is an asset)
Benefits of Working for Wellmore
Competitive compensation plan
Annual bonuses
Beautiful Vancouver office, located close to transit and with incredible roof top patio!
Dogs in the office – Woof!
Products to try so that you can perform at your best
Employee assistance program (EAP)
Extended Health Plan
Parental Leave top-up
Fitness Subsidy
Education Fund
Employer matching RRSP Program
WellMore is an Equal Opportunity Employer. We offer reasonable accommodations to candidates with disabilities throughout the recruitment process. We thank all candidates for their time and interest in working at WellMore, however, only candidates under consideration for opportunities with WellMore and it’s Brands will be contacted to participate further in this process. If you are contacted and you require any accommodation in the recruitment process due to a disability, please indicate this and we will work with you to meet your reasonable accessibility needs.
WellMore is a multi-brand health and wellness company that operates across North America. With leading brands like Vega Plant Based Nutrition, Jade Leaf Matcha, From Great Origins (FGO) and Great Lakes Wellness, WellMore is committed to making clean, great tasting products that improve the health and wellbeing of our consumers and the planet!
Overview
We have an exciting new position as the AR Senior Deductions Specialist, reporting to the Accounts Receivable Manager. This role is located at our Vancouver, BC head office, but we are open to remote work for the right person! The ideal candidate will have experience in trade deduction management in a fast-paced environment. Someone who is self-motivated and a team player. This role involves collaboration with the Sales Team, FP&A and the Logistic team. In this role, you take pride in making every customer interaction a positive one. You take customer service seriously while having fun at work with the Vega team. You value integrity, customer service; you take ownership and show initiative in everything you do and are performance driven.
Workstyle: Hybrid or Remote
Key Responsibilities
Demonstrate expert knowledge of returns and trade deductions policies, processes, and procedures
Identify bottlenecks & propose changes in current processes to simplify and increase efficiencies for team responsibilities
Collaborate with the Sales team in resolving bottlenecks or disputes with customer deductions management
Prepare monthly deductions dashboard for communicating team’s actual vs. target KPI’s
Support AR deductions team to meet the Monthly Targets/KPIs
Take a lead on projects and system implementations related to deductions management
Process high volume Credit Requests; Debits Notes / Invoices / Refunds into Enterprise Resource Planning (ERP) system within specified timelines
Manage high priority customer accounts in trade and non-trade deductions management by analyzing customer claims for validity to determine action for processing (settle or dispute)
Oversee customer returns and ensure that they are processed in a timely manner
Review transactions in Trade and ROSD areas and support resolving problems using the correct accounting processes and procedures
Create customer reports in NetSuite and Trade Management Tool to provide ease of access to necessary information for reporting and managing deductions
Assess and determine the documentation required to comply with controls while processing credits into ERP. Request support documentation / back-up as required
Support reconciliation of all customer accounts; proactively collaborate with AR team members to ensure credits tied to deductions are issued in a timely manner
Ensure that detailed Standard Operating Procedures are always kept up to date
Continuously advance skillset by accessing educational materials on Microsoft Office applications, Trade Management Tool, High Radius, etc.
Support Accounts Receivable Team by performing ad hoc duties as required
Provide coverage and support other AR functions in the event of unexpected increase in transactional volume
Process intercompany credits in coordination with the accounting team
Meet with the AR Manager regularly to provide progress updates, communicate issues and concerns
Provide support to the AR manager as needed
Support the success of AR through key periods of change by having an infectious, positive, and can-do attitude
Skills & Qualifications
3-5 years’ experience in CPG – Deductions Management role
Bachelor’s degree / Diploma in Accounting, Business, Economics
Experience working in a high-volume data entry environment
Pleasant and professional manner
Highly organized with an eye for detail and accuracy
Exceptional time management skills and thrives working under pressure
Ability to adapt to new ideas and constant changes
Self-motivated team player
Advanced knowledge of Trade Management Software
Intermediate knowledge with MS Office (Excel: V lookup’s, pivot tables)
Intermediate knowledge of ERP systems (NetSuite knowledge is an asset)
Benefits of Working for Wellmore
Competitive compensation plan
Annual bonuses
Beautiful Vancouver office, located close to transit and with incredible roof top patio!
Dogs in the office – Woof!
Products to try so that you can perform at your best
Employee assistance program (EAP)
Extended Health Plan
Parental Leave top-up
Fitness Subsidy
Education Fund
Employer matching RRSP Program
WellMore is an Equal Opportunity Employer. We offer reasonable accommodations to candidates with disabilities throughout the recruitment process. We thank all candidates for their time and interest in working at WellMore, however, only candidates under consideration for opportunities with WellMore and it’s Brands will be contacted to participate further in this process. If you are contacted and you require any accommodation in the recruitment process due to a disability, please indicate this and we will work with you to meet your reasonable accessibility needs.
💡 Quick Summary
Seeking a career-building opportunity? The Accounts Receivable Senior Deductions Specialist position is now open for candidates interested in the Back Office Jobs sector. This role in Burnaby offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Back Office Jobs is a plus.
