Admin & Customer Support Coordinator

Location

Prahran VIC 3181

Benefits

Pulled from the full job description

Employee discount

Full job description

About Us

MAPM is a leading independent footwear supplier, proudly operating from Prahran, Melbourne since 1996. From our humble beginnings, we’ve grown into a dynamic business, expanding across retail, wholesale, and online with our beloved brands - Wild Rhino, NUDE, SJ, SAYSO & Clarks. As we continue to expand our reach in Australia and New Zealand, we are looking for an enthusiastic, driven, and reliable individual to join our team as a full-time Admin & Customer Support Coordinator.

The Role

The Customer Service & Admin Coordinator plays a pivotal role in supporting daily customer service operations for MAPM International across multiple brands (Wild Rhino, NUDE, SJ, SAYSO & Clarks) via all platforms. This role also manages administrative support functions, ensuring smooth processes in returns handling, order fulfilment coordination, courier bookings, invoicing, and stationery management.

Key Responsibilities

Responding to customer inquiries across multiple platforms (phone, email, website chat) with warmth and professionalism

Managing inventory, processing online orders, and handling returns

Coordinating office logistics, including postal and courier deliveries

Organising travel arrangements for our MAPM team

Managing office supplies and stationery orders

Handling office expense management and credit card reconciliations

Supporting general administrative tasks as needed across the business

Keeping customer focus at the forefront of everything you do

Required Skills & Experience

We’re looking for someone who thrives in a fast-paced environment and brings a positive attitude to every task. To be successful in this role, you will need:

Previous experience in customer service, retail, or admin coordination (preferred).

Strong communication skills (verbal and written).

High attention to detail and strong organisational skills.

Ability to manage multiple tasks and prioritise effectively.

Comfortable using customer service platforms, email, and Microsoft Office/Google Suite.

Experience with e-commerce platforms and courier booking systems is a plus.

Key Attributes

Customer-first mindset

Team player who collaborates well with other departments

Proactive problem-solver

Reliable and self-motivated

Why Join Us?

At MAPM, we believe in the power of teamwork and celebrating our successes together. We offer a fun, collaborative work environment with monthly team activities, generous staff discounts, and plenty of opportunities for career growth as we continue to expand. Join us and be part of a company that values its people and their contributions.

Ready to Apply?

If you’re excited about this opportunity and eager to make an impact, we’d love to hear from you. Apply now and let’s build something great together!