Admin Executive Hospital

Role & responsibilities

1. Crowd Management at Central Registration:

a. Monitor and ensure registrations are done within TAT time and avoid crowding of people

b. Counsel patients for doubts and information about specialties/doctors

c. Ensure right file goes to right OPD without delay

d. Managing crowd effectively and guiding them from time to time

2. Consultants Management:

a. To ensure that consultants are available as per OPD timings and appointment patients.

b. To have prior information about consultant leaves

3. Appointments:

a. To give appointments based on first come first service, unless there is an emergency.

b. To ensure op coordinators inform consultants about appointment patients without delay

c. Manage appointment patients with alternate solutions (reschedule in case of non- availability of consultants)

d. Coordinate with Call center for appointments

4. Patient Coordination:

a. To receive patient with care and provide information about Consultants availability, appointment time etc.

b. To guide patient according to payment mode. If it is credit, he/she needs to be directed to the Credit OP counter

c. To ensure proper registration process/corrections for new patients & enter the same in the system correctly.

d. To divert the patient to another available Consultant in case of non-availability / delays of the concerned consultant and managing patients accordingly

e. To send the patient to ER and arrange for a consultant on priority basis if the patients condition is critical.

f. To ensure OP coordinators ****** the patient to Diagnostics for investigations.

g. Addressing queries & Solving problems of patients within least time and ensuring zero complaints

5. Administrative Job:

a. To ensure all records / documentation /MIS is maintained in OPD

b. To manage roster/staff availability /leaves

c. To impart on the job trainings to the Coordinators / Executives

d. To maintain the list of all consultants with their contact numbers department wise

e. To update the list from time to time and making it available to all the concerned people.

f. To monitor cleanliness and decorum in consultants rooms and OP patient areas

g. Reconcile cash collection of each CR executive with MIS

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹18,000.00 per month

Benefits:

• Flexible schedule

• Health insurance

• Provident Fund

Schedule:

• Evening shift

• Morning shift

Supplemental pay types:

• Performance bonus

• Yearly bonus

Experience:

• total work: 1 year (Preferred)

Work Location: In person