Job description
Administration Assistant | Stevenage, Hertfordshire | Full Time | £22,570 raising to £24,000 after probation

Are you passionate about delivering exceptional customer service?

Do you thrive in a dynamic and fast-paced environment?

This is an unmissable opportunity to join a market leading company in connecting consumers with trusted tradespeople. The employer is seeking a dedicated and detail-oriented Complaints Administration Assistant like you, to join their vibrant team!

Our client prides itself on maintaining the highest standards of professionalism and integrity in their industry. They believe in empowering both consumers and tradespeople through their innovative platform.

Joining this team means becoming a part of a company that values excellence, transparency, and customer satisfaction.

Are you the right person for the job?
• An excellent standard of spoken and written English
• A calm and empathetic nature
• Excellent problem-solving abilities
• Familiarity with CRM and word processing packages
• Customer-centric mindset and a passion for delivering exceptional service

What will your role look like?

As a Complaints Administration Assistant, you will play a pivotal role in ensuring that customers receive prompt and effective resolution to their concerns. Your responsibilities will include:
• Managing customer complaints through various channels
• Collaborating with different parties to investigate and resolve issues
• Identifying trends and providing insights to improve overall customer satisfaction
• Responding to emails and phone calls professionally and courteously
• Maintaining accurate records of complaints and resolutions
• Dealing with reviews and enquiries

What can you expect in return?
• A dynamic and collaborative work environment
• Opportunities for career growth and professional development
• Competitive salary and benefits package
• Inclusive and diverse workplace culture
• Recognition for your contributions

Our client is an equal-opportunity employer and encourages candidates from all backgrounds to apply.

What’s next? It’s easy! Click “APPLY” now! We can’t wait to hear from you!