Administration Officer

Job details

Pay

$66,773 - $71,746 a year

Job type

Temp to perm

Part-time

Permanent

Location

Darwin NT

Full job description

Job description

Agency Attorney-General’s Department Work unit Public Guardian and Trustee

Job title Administration Officer Designation Administrative Officer 3

Job type Part Time (18h 14m per week) Duration Ongoing

Salary $66,773 – $71,746 Location Darwin

Position number 40416 RTF 326407 Closing 20/07/2025

Contact Officer Jessica Holmes on 1800 810 979 or jessica.holmes@nt.gov.au

About the agency https://pgt.nt.gov.au/ | https://nt.gov.au/law/processes/about-public-trustee

Apply online https://jobs.nt.gov.au/Home/JobDetails?rtfId=326407

APPLICATIONS MUST INCLUDE A ONE-PAGE SUMMARY ABOUT YOU, A DETAILED RESUME AND COPIES OF YOUR

TERTIARY QUALIFICATIONS.

Information for applicants – inclusion and diversity and Special Measures recruitment plans

The NTPS values diversity. The NTPS encourages people from all diversity groups to apply for vacancies and accommodates

people with disability by making reasonable workplace adjustments. If you require an adjustment for the recruitment

process or job, please discuss this with the contact officer. For more information about applying for this position and the

merit process, go to the OCPE website.

Aboriginal applicants will be granted priority consideration for this vacancy. For more information on Special Measures

plans, go to the OCPE website.

Primary objective

Deliver efficient, customer-focused frontline administrative services to support the operations of the Public Guardian and

Trustee (PGT). As the first point of contact for represented individuals and the general public, including people with

disabilities, this role requires strong interpersonal skills, patience and empathy. A sound understanding of guardianship and

public trustee functions would be advantageous for effective service delivery.

Key duties and responsibilities

1. Deliver high quality frontline administrative services, including telephone call centre and front counter reception duties

to people who may have intellectual and communication disabilities and the general public.

2. Undertake general financial duties such as accounts payable, procurement, corporate credit card and travel including

the registration of Wills and Advance Personal Plans.

3. Maintain accurate records of client interactions within the organisation’s information management system (OPGIS),

ensuring the integrity of official client and office records.

4. Assist with the preparation of official correspondence for the Northern Territory Civil and Administration Tribunal

(NTCAT) and other stakeholders in relation to guardianship matters.

5. Adapt positively to change, demonstrating a commitment to continuous improvement and professional development.

Uphold professionalism, cultural competence and compliance with organisational policies and procedures.

6. Adhere to defined service quality standards, workplace health and safety policies and procedures to ensure high quality,

safe service delivery and workplace practices.

Selection criteria

Essential

1. Effective communication skills (written, verbal and interpersonal) with demonstrated experience in delivering customer-

focused services to people from diverse backgrounds, including individuals with a disability and complex needs.

2. Proven experience in administrative and financial processes, with the ability to maintain accurate records and uphold

confidentiality.

3. Ability to work independently and as part of a team, effectively managing workloads, meeting deadlines and

demonstrating initiative and flexibility in response to changing priorities.

4. Proficiency in computer literacy, including the use of relevant software applications, records management and business

systems.

5. A strong work ethic and resilience, aligned with PGT’s core values of professionalism, accountability, honesty, respect,

and innovation.

Desirable

1. Understanding of guardianship, financial and estate administration or the ability to acquire this knowledge.

Further information

The preferred or recommended applicant will be required to undergo a criminal history check. A criminal history will not

exclude an applicant from this position unless it is a relevant criminal history. Applicants are required to have a current

driver’s licence.

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