Job Description
Support great customer service and smooth day-to-day operations in Banyule’s Development Planning team.
Join Banyule City Council as part of our Development Planning Team, where you’ll provide important administrative support and respond to enquiries from both the community and internal stakeholders. With secure and flexible working conditions, supportive leadership and a collaborative team environment, this is a great opportunity to contribute to meaningful work while building your experience across a diverse range of tasks.
Why you'll love this role and what you’ll do
If you enjoy variety, teamwork and delivering great customer service, this could be the role for you. You’ll play an important role in keeping Development Planning running smoothly by providing responsive customer service, accurate administrative support and strong records management. With a mix of day-to-day coordination, planning administration and service improvement work, this role offers a rewarding opportunity to contribute to a busy team and build your experience in a supportive environment.
You will:
Provide timely administrative support to assist the Development Planning team with day-to-day operations and workflow efficiency.
Deliver helpful customer service by responding to telephone, counter and email enquiries about planning matters.
Support the planning application process, including registering applications, preparing correspondence, and processing payments and refunds.
Maintain accurate records, registers and documentation in line with Council processes and compliance requirements.
Contribute to service improvement initiatives that strengthen the efficiency and quality of support provided to the team.
What you'll bring/what we are looking for
We’re looking for an organised and customer-focused professional who enjoys working in a busy team environment and takes pride in delivering accurate, timely support. You’ll bring strong administrative capability, confidence working with a wide range of people, and the ability to manage records and processes efficiently while maintaining a high standard of service.
You’ll have:
Strong proficiency in the Microsoft Office suite and other relevant systems/software.
Experience delivering high-quality customer service in a fast-paced environment to a diverse range of customers.
Good administrative skills, with proven ability to maintain accurate records and manage information efficiently.
Understanding of statutory planning, or experience in a planning, building or community support environment.
Qualifications in administration, customer service or relevant practical experience in a similar role.
Pre-employment requirements
Current Victorian Drivers Licence
We offer:
A Permanent, full-time role
Salary range $74,353.19 to $78,591.71 per annum plus super
26 weeks of paid parental leave - primary carer/4 weeks of paid parental leave - partner
Ongoing learning and development opportunities, including health and well-being initiatives
Flexible work and leave arrangements, hybrid work arrangements
Ready to make an impact?
Apply now and play an important role in supporting Development Planning services across Banyule.
How to apply:
Please submit your resume and a cover letter (maximum of three pages) setting out your achievements, skills and experience aligned to the key selection criteria in the position description. Please also respond to the job specific question in the application form.
For more information about this position, please view the position description. For a confidential discussion, we encourage you to contact Janet Redgrave on 03 9457 9997.
Applications close: 13 April 2026 at 11:45 PM .
Why choose this opportunity? At Banyule City Council, we value innovation, collaboration, and professional growth. Banyule City Council is an Equal Opportunity Employer; we value diversity and inclusion, and we welcome candidates from all backgrounds. If you have a reasonable adjustment, support, or access requirement, we encourage you to inform us through your application or email [email protected]
Our Values : Our employees align their careers with Banyule because they share our values of respect, integrity, responsibility, initiative, and inclusion. They thrive in our strong learning and development culture and the positive way we work in partnership with the community. You will share our values and have a passion for helping a community of over 130,000 residents to live happier, healthier and more connected lives, all while growing your skills and advancing your career. We look forward to you starting the next chapter of your career at Banyule Council.
Diversity Statement : Our community is made up of diverse cultures, beliefs, abilities, bodies, sexualities, ages, and genders. We are committed to access, equity, participation, and rights for everyone: principles that empower, foster harmony, and increase the well-being of an inclusive community.
To discover more about Banyule's commitment to advancing gender equality in the workplace, please find Banyule's Workplace Gender Equality Action Plan 2021-2025 .
Acknowledgment of the Traditional Custodians : Banyule City Council is proud to acknowledge the Wurundjeri Woi-wurrung people as Traditional Custodians of the land and we pay respect to all Aboriginal and Torres Strait Islander Elders, past, present and emerging, who have resided in the area and have been an integral part of the region’s history.
Banyule City Council endorses the Uluru Statement from the Heart in full and accepts the invitation to walk with First Nations peoples, to a better future for us all.
Child Safe Standards Statement of Commitment : Banyule City Council is a child-safe organisation committed to the safety and well-being of children.
Council has a zero tolerance for child abuse. All allegations and safety concerns will be treated seriously and acted upon. As a child-safe organisation, we are committed to providing a child-safe environment where children feel safe, are empowered, valued and protected. Council will actively listen to children, ensuring their voices are heard and considered in decisions that affect their lives.
Join Banyule City Council as part of our Development Planning Team, where you’ll provide important administrative support and respond to enquiries from both the community and internal stakeholders. With secure and flexible working conditions, supportive leadership and a collaborative team environment, this is a great opportunity to contribute to meaningful work while building your experience across a diverse range of tasks.
Why you'll love this role and what you’ll do
If you enjoy variety, teamwork and delivering great customer service, this could be the role for you. You’ll play an important role in keeping Development Planning running smoothly by providing responsive customer service, accurate administrative support and strong records management. With a mix of day-to-day coordination, planning administration and service improvement work, this role offers a rewarding opportunity to contribute to a busy team and build your experience in a supportive environment.
You will:
Provide timely administrative support to assist the Development Planning team with day-to-day operations and workflow efficiency.
Deliver helpful customer service by responding to telephone, counter and email enquiries about planning matters.
Support the planning application process, including registering applications, preparing correspondence, and processing payments and refunds.
Maintain accurate records, registers and documentation in line with Council processes and compliance requirements.
Contribute to service improvement initiatives that strengthen the efficiency and quality of support provided to the team.
What you'll bring/what we are looking for
We’re looking for an organised and customer-focused professional who enjoys working in a busy team environment and takes pride in delivering accurate, timely support. You’ll bring strong administrative capability, confidence working with a wide range of people, and the ability to manage records and processes efficiently while maintaining a high standard of service.
You’ll have:
Strong proficiency in the Microsoft Office suite and other relevant systems/software.
Experience delivering high-quality customer service in a fast-paced environment to a diverse range of customers.
Good administrative skills, with proven ability to maintain accurate records and manage information efficiently.
Understanding of statutory planning, or experience in a planning, building or community support environment.
Qualifications in administration, customer service or relevant practical experience in a similar role.
Pre-employment requirements
Current Victorian Drivers Licence
We offer:
A Permanent, full-time role
Salary range $74,353.19 to $78,591.71 per annum plus super
26 weeks of paid parental leave - primary carer/4 weeks of paid parental leave - partner
Ongoing learning and development opportunities, including health and well-being initiatives
Flexible work and leave arrangements, hybrid work arrangements
Ready to make an impact?
Apply now and play an important role in supporting Development Planning services across Banyule.
How to apply:
Please submit your resume and a cover letter (maximum of three pages) setting out your achievements, skills and experience aligned to the key selection criteria in the position description. Please also respond to the job specific question in the application form.
For more information about this position, please view the position description. For a confidential discussion, we encourage you to contact Janet Redgrave on 03 9457 9997.
Applications close: 13 April 2026 at 11:45 PM .
Why choose this opportunity? At Banyule City Council, we value innovation, collaboration, and professional growth. Banyule City Council is an Equal Opportunity Employer; we value diversity and inclusion, and we welcome candidates from all backgrounds. If you have a reasonable adjustment, support, or access requirement, we encourage you to inform us through your application or email [email protected]
Our Values : Our employees align their careers with Banyule because they share our values of respect, integrity, responsibility, initiative, and inclusion. They thrive in our strong learning and development culture and the positive way we work in partnership with the community. You will share our values and have a passion for helping a community of over 130,000 residents to live happier, healthier and more connected lives, all while growing your skills and advancing your career. We look forward to you starting the next chapter of your career at Banyule Council.
Diversity Statement : Our community is made up of diverse cultures, beliefs, abilities, bodies, sexualities, ages, and genders. We are committed to access, equity, participation, and rights for everyone: principles that empower, foster harmony, and increase the well-being of an inclusive community.
To discover more about Banyule's commitment to advancing gender equality in the workplace, please find Banyule's Workplace Gender Equality Action Plan 2021-2025 .
Acknowledgment of the Traditional Custodians : Banyule City Council is proud to acknowledge the Wurundjeri Woi-wurrung people as Traditional Custodians of the land and we pay respect to all Aboriginal and Torres Strait Islander Elders, past, present and emerging, who have resided in the area and have been an integral part of the region’s history.
Banyule City Council endorses the Uluru Statement from the Heart in full and accepts the invitation to walk with First Nations peoples, to a better future for us all.
Child Safe Standards Statement of Commitment : Banyule City Council is a child-safe organisation committed to the safety and well-being of children.
Council has a zero tolerance for child abuse. All allegations and safety concerns will be treated seriously and acted upon. As a child-safe organisation, we are committed to providing a child-safe environment where children feel safe, are empowered, valued and protected. Council will actively listen to children, ensuring their voices are heard and considered in decisions that affect their lives.
💡 Quick Summary
Seeking a career-building opportunity? The Administration Officer - Development Planning position is now open for candidates interested in the Government Job Alert sector. This role in Greensborough offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Government Job Alert is a plus.
