Job Description
One of the key principles guiding out-of-home care (OOHC) in NSW is that children’s safety and wellbeing benefit from stable, permanent placements.
As an Administration Officer, you will support either a dedicated team that undertakes and completes high quality and culturally responsive general foster carer recruitment, enquiries and support.
This is a full-time office-based role in Paramatta. There is an expectation that you are in the office up to 5 days per week.
What you’ll do
As an Administration Officer, you will:
Manage the Fostering with DCJ Information Line and provide exceptional customer service during business hours.
Manage a high-volume, fast-paced mailbox to support information flow, decision making and overall coordination for the team.
Build positive relationships with internal and external stakeholders.
Data entry and responding to emails within tight timeframes from broad stakeholders.
Records management, travel and accommodation bookings.
Meeting coordination, recording meeting outcomes.
Prepare routine correspondence to support the effective operation of teams.
Developing effective and efficient team processes and systems, as well as internal resources.
Organisation and support for events for carers.
The HCEA Strategy Unit is made up of multiple teams who work together to achieve a reduction of the number of children and young people in high-cost emergency arrangements (HCEAs), scrutinise and reduce the costs associated with these arrangements and reduce the number of vacancies across the funded service system.
In addition, the project teams are working to increase placement supply and implement strategies to achieve stability within current out of home care (OOHC) placements.
Fostering with DCJ Team
The Fostering with DCJ team undertakes the authorisation of foster carers from the point of enquiry, through to eligibility screening, training, foster carer assessment, foster carer onboarding and support. The Administration Officer will support the team by managing a busy mailbox, allocating enquiries to team members, data entry, implementing the Fostering with DCJ Information Line as well as undertaking other administrative tasks to support the team’s core functions.
What we’re looking for
In addition to the essential requirements listed in the role description, the ideal experienced Administration Officers would have:
Sound understanding of the child protection and OOHC sector
Ability to engage and inform the public about the role of a foster carer and of DCJ
Highly developed organisational skills and ability to work to tight timeframes
Willingness to learn, and can answer general questions about all types of carer recruitment
Hold knowledge of foster and relative/kinship carer assessment, authorisation and support
Have experience with managing car and room bookings, procurement and flex sheets
Experience recording on client information systems e.g. ChildStory, TRIM or other relevant platforms
Experience with mailbox and phone line management
Demonstrated ability to work collaboratively with other people, teams and stakeholders
An eye for detail and ability to support resource development
Experience using Microsoft Office Suite including SharePoint, Excel, MS Teams and PowerPoint
Download the role description.
If you are viewing this ad in Seek and wish to apply via their portal, you will be required to either set up a profile or login via your existing Seek account.
To apply directly via the DCJ Careers site click here. Search for the job and click the ‘Apply now’ button.
We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to talk to you.
What We Offer
We offer a variety of benefits, including:
A challenging and rewarding career
Flexible, autonomous work environment
Competitive pay and conditions
Training and development opportunities to build and maintain capabilities
Health & Wellbeing and Employee Assistance Programs.
Want more information? Visit our website to see more information on Working for us.
We do work that really matters
Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.
Apply now and join Australia’s top public sector employer where we will support you and provide an exciting and flexible working environment!
Are you ready to join us?
Click apply, attach an up-to-date résumé (maximum 5 pages) and a cover letter (maximum 3 pages) addressing the 2 targeted questions below with a brief outline on how you meet the requirements of the role:
As an Administration Officer, you will support either a dedicated team that undertakes and completes high quality and culturally responsive general foster carer recruitment, enquiries and support.
This is a full-time office-based role in Paramatta. There is an expectation that you are in the office up to 5 days per week.
What you’ll do
As an Administration Officer, you will:
Manage the Fostering with DCJ Information Line and provide exceptional customer service during business hours.
Manage a high-volume, fast-paced mailbox to support information flow, decision making and overall coordination for the team.
Build positive relationships with internal and external stakeholders.
Data entry and responding to emails within tight timeframes from broad stakeholders.
Records management, travel and accommodation bookings.
Meeting coordination, recording meeting outcomes.
Prepare routine correspondence to support the effective operation of teams.
Developing effective and efficient team processes and systems, as well as internal resources.
Organisation and support for events for carers.
The HCEA Strategy Unit is made up of multiple teams who work together to achieve a reduction of the number of children and young people in high-cost emergency arrangements (HCEAs), scrutinise and reduce the costs associated with these arrangements and reduce the number of vacancies across the funded service system.
In addition, the project teams are working to increase placement supply and implement strategies to achieve stability within current out of home care (OOHC) placements.
Fostering with DCJ Team
The Fostering with DCJ team undertakes the authorisation of foster carers from the point of enquiry, through to eligibility screening, training, foster carer assessment, foster carer onboarding and support. The Administration Officer will support the team by managing a busy mailbox, allocating enquiries to team members, data entry, implementing the Fostering with DCJ Information Line as well as undertaking other administrative tasks to support the team’s core functions.
What we’re looking for
In addition to the essential requirements listed in the role description, the ideal experienced Administration Officers would have:
Sound understanding of the child protection and OOHC sector
Ability to engage and inform the public about the role of a foster carer and of DCJ
Highly developed organisational skills and ability to work to tight timeframes
Willingness to learn, and can answer general questions about all types of carer recruitment
Hold knowledge of foster and relative/kinship carer assessment, authorisation and support
Have experience with managing car and room bookings, procurement and flex sheets
Experience recording on client information systems e.g. ChildStory, TRIM or other relevant platforms
Experience with mailbox and phone line management
Demonstrated ability to work collaboratively with other people, teams and stakeholders
An eye for detail and ability to support resource development
Experience using Microsoft Office Suite including SharePoint, Excel, MS Teams and PowerPoint
Download the role description.
If you are viewing this ad in Seek and wish to apply via their portal, you will be required to either set up a profile or login via your existing Seek account.
To apply directly via the DCJ Careers site click here. Search for the job and click the ‘Apply now’ button.
We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to talk to you.
What We Offer
We offer a variety of benefits, including:
A challenging and rewarding career
Flexible, autonomous work environment
Competitive pay and conditions
Training and development opportunities to build and maintain capabilities
Health & Wellbeing and Employee Assistance Programs.
Want more information? Visit our website to see more information on Working for us.
We do work that really matters
Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.
Apply now and join Australia’s top public sector employer where we will support you and provide an exciting and flexible working environment!
Are you ready to join us?
Click apply, attach an up-to-date résumé (maximum 5 pages) and a cover letter (maximum 3 pages) addressing the 2 targeted questions below with a brief outline on how you meet the requirements of the role:
💡 Quick Summary
Seeking a career-building opportunity? The Administration Officer position is now open for candidates interested in the Government Job Alert sector. This role in Sydney offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Government Job Alert is a plus.
