Education: Secondary (high) school graduation certificate. Tasks: Open and distribute mail and other materials. Determine and establish office procedures and routines. Answer telephone and relay telephone calls and messages. Answer electronic enquiries. Respond to employee questions and complaints. Order office supplies and maintain inventory. Greet people and direct them to contacts or service areas. Set up and maintain manual and computerized information filing systems. Perform data entry. Maintain and manage digital database. Plan, organize, direct, control and evaluate daily operations. Work conditions and physical capabilities: Fast-paced environment. Work under pressure. Tight deadlines. Personal suitability: Ability to multitask. Excellent oral communication. Excellent written communication. Team player. Client focus. Reliability. Experience: 2 years to less than 3 years. Support for persons with disabilities: Provides awareness training to employees to create a welcoming work environment for persons with disabilities. Support for newcomers and refugees: Offers mentorship programs that pair newcomers and/or refugees with experienced employees . Support for youths: Provides awareness training to employees to create a welcoming work environment for youth. Support for Veterans: Provides awareness training to employees to create a welcoming work environment for Veterans . Support for Indigenous people: Provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers . Support for mature workers: Provides staff with awareness training to create a welcoming work environment for mature workers . Supports for visible minorities: Provides diversity and cross-cultural training to create a welcoming work environment for members of visible minorities.