Administrative Assistant

Job description

Job Title: Research Engagement Services/Customer Service Assistant

Job Location: Egham, Surrey, UK

Job Type: Full-time contract, 05 Months

Summary:

• The primary responsibility of the role is to support Client's Research Engagement Services team with the timely processing of internal and external email volume.

• Additional responsibilities include service request creation and routing of requests to the appropriate internal teams.

Key Responsibilities Include:

• Monitoring assigned email boxes and promptly processing emails into Client's CRM database during working hours.

• Creating Service Requests (SRs) in Client's CRM system as the requests are received.

• Monitoring a general queue for SRs and promptly routing them to the appropriate teams

• Provide training and shadowing for new associates in this role.

• Maintaining a record of emails processed

• Experience an upbeat, positive culture. Teamwork, integrity, objectivity, and a client focused mindset are central to our values.

• Work with teammates and build strong working relationships with the Client Research & Advisory Expert community.

• Receive unlimited access to all Client research content.

Skills:

• Excellent written and verbal communication skills

• Ability to provide world-class service by engaging directly with internal partners and clients

• Strong customer service mindset

• Strong time management and organizational skills

• Ability to prioritize tasks effectively

• Attention to detail

• Ability to use problem solving skills to highlight urgent issues, when needed.

• Ability to learn new systems and tools quickly

• Ability to work independently and as part of a team

• Ability to work with cross functional teams

Required Skills:

• CRM

• Database

• Excellent Written And Verbal Communication Skills

• Organizational Skills

• Time Management

Additional Skills:

• Retail Sales

• Queue Management

• Problem Solving

• Customer Service Oriented

Preferred:

• Prior work experience in customer service

• Experience working across multiple time zones