Job Description
Full job description
Durst Profile:
Since 1915, The Durst Organization has been a family-run business dedicated to the principles of innovation, integrity, community, and sustainability. We develop, build, own, and manage premier office towers and residential buildings that set new standards in environmental responsibility and user efficiency. Our enduring relationships with our tenants and partners are critical to our success and have made us generations of builders, building for generations. We build, own, and operate many of the world's most innovative and efficient buildings. We create value for our tenants and partners by developing sustainable residential and commercial properties in which people live, work, and thrive.
Overview:
Provide administrative support services for leasing and operations at multiple sites. This position will interact with a diverse group of prospects, applicants, and residents to facilitate their specific needs or to successfully direct them to the correct internal contact. Sound judgment is required in order to plan, prioritize, and organize a varied workload to ensure the delivery of high-value support and related services.
The schedule will be as follows:
Sunday - Monday, 9am - 5pm
Thursday - Saturday, 10am - 6pm
Days off: Tuesday & Wednesday
Responsibilities:
Prioritize, organize, prepare and distribute internal/external documents and ensure accuracy thereof
Field incoming calls and correspondence
Assist with special projects as directed
Maintain discretion in the handling of confidential information
Carry out routine tasks with little supervision
Act as liaison with other departments and internal business units
Maintain resident call notes
Perform other general duties as defined by the assigned department
Serve as a resource, advocate, and catalyst for sustainability at The Durst Organization. Apply the skills unique to your core job responsibilities for practical integration of sustainability into processes, standard operating procedures, and adopted business practices. Seek to empower our colleagues, consultants, tenants and residents to prioritize and actively engage in environmental stewardship.
Administrative Front Desk Responsibilities:
General Daily Responsibilities:
Greet prospects and residents with a warm smile; offering beverages
Answer phones (Phone tree option #1 New Leasing Inquiries)
Check reception voicemail and promptly return calls the same day
Stock Tour Folders and Marketing Material as needed
Maintain a high standard of office appearance
Clear conference rooms between appointments
Load dishwasher at the end of the day and unload upon opening the office. Maintain kitchen appearance
Check paper stock and toner in library printer daily
Leasing Team Support:
Schedule appointments and respond to all internet inquiries and online appointments within 2 hours of receiving the lead
Call all appointments to confirm appointments prior to 10 AM each morning
Maintain Agent Rotation for appointments and walk-in traffic
Record Brokers and Direct calls + internet inquiries+ Traffic +RV Traffic on tracker reports daily
Save signed leasing documents to the resident data file
If no Leasing Associate is available, assist with setting up applicants on Durst systems (MRI)
Prepare and review the end of day leasing traffic, source and pending/closed deals report
Create e-sign renewals and send to residents
Update various marketing platforms to reflect current market pricing and apartment availability
Operations Team Support:
Assist with amenity/bike/storage agreement/amenity rental reservations and audits thereof; complete chargebacks for lockouts and pool fees
Enter operation related request in appropriate Durst system (e.g. Rise Buildings, OrigamiRisk, Moved.com, JackJaffa, etc.)
Assist with updating marketing and elevator screens on Exterity and Mosaic programs
Setting up new or removing former residents from MRI, Durst App, Genetec Security Desk, Amazon Hub, Con Edison, Emsys, and other workflow systems
Assisting with statement of deposit accounts via MRI software (uploading move out inspections/SODA packets to MRI SODA page, printing statements, requesting bank back-ups, sending to upper management for signature, updating SODA report, following up with collections or Guarantor's for outstanding balances)
Assist in issuing lease violations, or escalating nuisances to legal department
Process invoices in workflow; Creating purchase and work orders
Updating resident call notes in MRI resident notes daily
Assist with aged delinquency calls
Assist with reporting, renewals, operations, resident services and move in coordinator responsibilities, as required
Follow up on Open/Pending/Closed service request. Solicit resident feedback. Close work orders from day prior on building portal
Collect and verify Hold Harmless and Certificate of Insurance requirements for movers, vendors and contractors
General Reporting Requirements:
Demographic Report- update monthly
Check NEW LEASE and Renewal entry in trackers and MRI daily
Create monthly Lease Expiration Reports for the properties
Update the Rent Registrations Monthly
Print Doc to Sign form weekly (from DMS) and track all documents ready to be countersigned. Once they are countersigned, save them to the RDF
Qualifications:
College graduate and knowledge of NYC residential real estate preferred
3-5 years of administrative experience preferred
Ability to interact effectively with diverse groups
Ability to work independently and in team settings
Possess a high level of attention to detail
Effective oral and written communication
Maintains a professional demeanor
Intermediate to advanced proficiency in Microsoft Office applications, such as Word, Excel, Outlook, PowerPoint
Salary Range: $60,000 - $75,000 ($28.85/hour - $36.06/hour)
EEOC
Equal Opportunity Employer and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities.
The Durst Organization and Affiliates is an equal opportunity employer for all and an employer for qualified veterans and individuals with disabilities in accordance with the Vietnam Era Veterans' Readjustment Assistance Act (VEVRAA) and the Rehabilitation Act of 1973. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, ****** orientation, age, genetic information, disability or protected veteran status, or any other characteristic protected by law. Please click here for more information about Equal Opportunity Employment – Notice of Rights (EEO is the Law).
We seek individuals who exemplify The Durst Organization's mission of providing the best service to our tenants, residents and partners. If you are ready to make a change and would like to join our team of dedicated professionals please review the currently open job listings and apply for those positions for which you meet the minimum qualifications.
If you are a qualified individual with a disability, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use the careers site as a result of your disability. To request an accommodation, please click here and let us know the nature of your request and provide your contact information. Please do not direct any other general employment related questions using the link provided. We will only respond to inquiries concerning requests for reasonable accommodations.
The content provided on this site is intended for informational purposes only and is not intended to constitute an offer or solicitation. Despite the efforts of The Durst Organization to provide accurate information on this site, it is not possible to ensure that all information is correct or up to date. Information on this site does not modify or supersede tenants' lease terms. The Durst Organization assumes no responsibility or liability for any actions taken as a result of using this site, or for errors or omissions in the content found on this server.
Residents of California
California Applicant Privacy Policy
THIS SITE AND THE CONTENT ARE PROVIDED '"AS IS" AND WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED. TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW, THE DURST ORGANIZATION DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, HABITABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. THE DURST ORGANIZATION DOES NOT REPRESENT OR WARRANT THAT THE CONTENT CONTAINED ON THE SITE WILL BE CORRECT, ACCURATE, ADEQUATE, USEFUL, TIMELY, OR RELIABLE, OR THAT RECEIPT OF THE CONTENT WILL BE UNINTERRUPTED OR ERROR-FREE. THE DURST ORGANIZATION DOES NOT UNDERTAKE TO CORRECT DEFECTS IN THE CONTENT, OR TO ENSURE THAT THIS SITE OR THE SERVER THAT MAKES THE SITE AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.
Durst Profile:
Since 1915, The Durst Organization has been a family-run business dedicated to the principles of innovation, integrity, community, and sustainability. We develop, build, own, and manage premier office towers and residential buildings that set new standards in environmental responsibility and user efficiency. Our enduring relationships with our tenants and partners are critical to our success and have made us generations of builders, building for generations. We build, own, and operate many of the world's most innovative and efficient buildings. We create value for our tenants and partners by developing sustainable residential and commercial properties in which people live, work, and thrive.
Overview:
Provide administrative support services for leasing and operations at multiple sites. This position will interact with a diverse group of prospects, applicants, and residents to facilitate their specific needs or to successfully direct them to the correct internal contact. Sound judgment is required in order to plan, prioritize, and organize a varied workload to ensure the delivery of high-value support and related services.
The schedule will be as follows:
Sunday - Monday, 9am - 5pm
Thursday - Saturday, 10am - 6pm
Days off: Tuesday & Wednesday
Responsibilities:
Prioritize, organize, prepare and distribute internal/external documents and ensure accuracy thereof
Field incoming calls and correspondence
Assist with special projects as directed
Maintain discretion in the handling of confidential information
Carry out routine tasks with little supervision
Act as liaison with other departments and internal business units
Maintain resident call notes
Perform other general duties as defined by the assigned department
Serve as a resource, advocate, and catalyst for sustainability at The Durst Organization. Apply the skills unique to your core job responsibilities for practical integration of sustainability into processes, standard operating procedures, and adopted business practices. Seek to empower our colleagues, consultants, tenants and residents to prioritize and actively engage in environmental stewardship.
Administrative Front Desk Responsibilities:
General Daily Responsibilities:
Greet prospects and residents with a warm smile; offering beverages
Answer phones (Phone tree option #1 New Leasing Inquiries)
Check reception voicemail and promptly return calls the same day
Stock Tour Folders and Marketing Material as needed
Maintain a high standard of office appearance
Clear conference rooms between appointments
Load dishwasher at the end of the day and unload upon opening the office. Maintain kitchen appearance
Check paper stock and toner in library printer daily
Leasing Team Support:
Schedule appointments and respond to all internet inquiries and online appointments within 2 hours of receiving the lead
Call all appointments to confirm appointments prior to 10 AM each morning
Maintain Agent Rotation for appointments and walk-in traffic
Record Brokers and Direct calls + internet inquiries+ Traffic +RV Traffic on tracker reports daily
Save signed leasing documents to the resident data file
If no Leasing Associate is available, assist with setting up applicants on Durst systems (MRI)
Prepare and review the end of day leasing traffic, source and pending/closed deals report
Create e-sign renewals and send to residents
Update various marketing platforms to reflect current market pricing and apartment availability
Operations Team Support:
Assist with amenity/bike/storage agreement/amenity rental reservations and audits thereof; complete chargebacks for lockouts and pool fees
Enter operation related request in appropriate Durst system (e.g. Rise Buildings, OrigamiRisk, Moved.com, JackJaffa, etc.)
Assist with updating marketing and elevator screens on Exterity and Mosaic programs
Setting up new or removing former residents from MRI, Durst App, Genetec Security Desk, Amazon Hub, Con Edison, Emsys, and other workflow systems
Assisting with statement of deposit accounts via MRI software (uploading move out inspections/SODA packets to MRI SODA page, printing statements, requesting bank back-ups, sending to upper management for signature, updating SODA report, following up with collections or Guarantor's for outstanding balances)
Assist in issuing lease violations, or escalating nuisances to legal department
Process invoices in workflow; Creating purchase and work orders
Updating resident call notes in MRI resident notes daily
Assist with aged delinquency calls
Assist with reporting, renewals, operations, resident services and move in coordinator responsibilities, as required
Follow up on Open/Pending/Closed service request. Solicit resident feedback. Close work orders from day prior on building portal
Collect and verify Hold Harmless and Certificate of Insurance requirements for movers, vendors and contractors
General Reporting Requirements:
Demographic Report- update monthly
Check NEW LEASE and Renewal entry in trackers and MRI daily
Create monthly Lease Expiration Reports for the properties
Update the Rent Registrations Monthly
Print Doc to Sign form weekly (from DMS) and track all documents ready to be countersigned. Once they are countersigned, save them to the RDF
Qualifications:
College graduate and knowledge of NYC residential real estate preferred
3-5 years of administrative experience preferred
Ability to interact effectively with diverse groups
Ability to work independently and in team settings
Possess a high level of attention to detail
Effective oral and written communication
Maintains a professional demeanor
Intermediate to advanced proficiency in Microsoft Office applications, such as Word, Excel, Outlook, PowerPoint
Salary Range: $60,000 - $75,000 ($28.85/hour - $36.06/hour)
EEOC
Equal Opportunity Employer and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities.
The Durst Organization and Affiliates is an equal opportunity employer for all and an employer for qualified veterans and individuals with disabilities in accordance with the Vietnam Era Veterans' Readjustment Assistance Act (VEVRAA) and the Rehabilitation Act of 1973. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, ****** orientation, age, genetic information, disability or protected veteran status, or any other characteristic protected by law. Please click here for more information about Equal Opportunity Employment – Notice of Rights (EEO is the Law).
We seek individuals who exemplify The Durst Organization's mission of providing the best service to our tenants, residents and partners. If you are ready to make a change and would like to join our team of dedicated professionals please review the currently open job listings and apply for those positions for which you meet the minimum qualifications.
If you are a qualified individual with a disability, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use the careers site as a result of your disability. To request an accommodation, please click here and let us know the nature of your request and provide your contact information. Please do not direct any other general employment related questions using the link provided. We will only respond to inquiries concerning requests for reasonable accommodations.
The content provided on this site is intended for informational purposes only and is not intended to constitute an offer or solicitation. Despite the efforts of The Durst Organization to provide accurate information on this site, it is not possible to ensure that all information is correct or up to date. Information on this site does not modify or supersede tenants' lease terms. The Durst Organization assumes no responsibility or liability for any actions taken as a result of using this site, or for errors or omissions in the content found on this server.
Residents of California
California Applicant Privacy Policy
THIS SITE AND THE CONTENT ARE PROVIDED '"AS IS" AND WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED. TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW, THE DURST ORGANIZATION DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, HABITABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. THE DURST ORGANIZATION DOES NOT REPRESENT OR WARRANT THAT THE CONTENT CONTAINED ON THE SITE WILL BE CORRECT, ACCURATE, ADEQUATE, USEFUL, TIMELY, OR RELIABLE, OR THAT RECEIPT OF THE CONTENT WILL BE UNINTERRUPTED OR ERROR-FREE. THE DURST ORGANIZATION DOES NOT UNDERTAKE TO CORRECT DEFECTS IN THE CONTENT, OR TO ENSURE THAT THIS SITE OR THE SERVER THAT MAKES THE SITE AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.
💡 Quick Summary
Seeking a career-building opportunity? The Administrative Assistant - Residential position is now open for candidates interested in the Back Office Jobs sector. This role in New York City offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Back Office Jobs is a plus.
