Job Description
Company
SDI Presence LLC is an IT consultancy and managed services provider (MSP) that leverages its strong team presence to advance our clients to a secure digital enterprise. With a 28-year corporate resume, SDI delivers strategic managed services, IT consulting, and hybrid multicloud infrastructure solutions to optimize our clients’ technology environments. SDI is NMSDC-certified, with a portfolio of clients that includes some of the nation’s largest airports, utilities, commercial real estate portfolios, and government agencies. SDI is backed by Abry Partners, a Boston-based sector-focused private equity firm with $5B under management and more than 30 years of experience in the technology market. Visit us at SDIPRESENCE.COM and connect with us on TWITTER and LINKEDIN.
Although we list what we generally look for in this job description, we are very likely missing other attributes and skills that you have that could make you a great fit but are not currently listed. The point we’re getting at is it doesn’t hurt to take a chance and apply!
Summary
SDI Presence is seeking an organized, service-oriented Administrative Assistant – Xchange to support SDI Presence’s role as the Operator of Record of Xchange at the SDI Xchange office. This position is fully on-site and is responsible for the day-to-day management of office operations and coordination of key activities related to the Xchange Apprentice Program, including scheduling apprentice interviews, mentoring apprentices, and supporting program logistics. The role also supports SDI Presence’s presence within Xchange by coordinating community events and onsite engagement activities. The ideal candidate is proactive, dependable, and comfortable in handling a wide variety of tasks in a fast-paced, community-facing environment.
SDI Presence Offers
A competitive salary range: $40,000/yr. - $50,000/yr.
Base salary may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonuses or commissions. Medical, Dental, Vision, company-provided Life Insurance, Short and long-term disability. Matched Retirement Savings, Wellness Program, Paid time off and much more!
Responsibilities
Serve as the primary onsite point of contact for the SDI Xchange office, ensuring a welcoming, professional environment for staff, apprentices, and visitors
Oversee daily office operations, including opening/closing procedures, workspace readiness, and general office organization
Manage office supplies, inventory, and ordering; maintain shared spaces (conference rooms, reception area, kitchen/common areas)
Coordinate with building management, vendors, and service providers for maintenance requests, repairs, and deliveries
Support onsite meeting logistics, including room scheduling, basic setup, and ensuring spaces are clean and functional
Track and communicate office updates, announcements, and operational needs to relevant stakeholders
Providing scheduling and onsite support for the facility
Provide support and oversight for hosting events at our Xchange facility
Providing necessary support to personnel working out of the Xchange facility
Provide apprentice oversight and scheduling including with perspective clients
Direct apprentices to appropriate wrap-around support
Work may include after-hours events for the apprentice program up to once or twice a week
Xchange Apprentice Program Coordination
Coordinate apprentice talent pipeline management, including:
Interview scheduling
Communicating with candidates and internal interview teams
Managing calendars and confirming prospective candidate availability
Sending interview confirmations, reminders, and follow-up messages
Ensuring interview spaces and technology are prepared onsite or virtually
Assist with apprentice program logistics as needed, including onboarding coordination and onsite readiness for apprentice start dates
Maintain accurate interview scheduling records and program tracking documents
Provide a positive candidate experience by ensuring timely communication and a professional onsite process
Provide onsite mentoring and day-to-day support to apprentices participating in the Xchange Apprentice Program
Serve as a consistent point of contact for apprentice questions, guidance, and escalation of concerns as needed
Encourage professional development, accountability, and workplace readiness through coaching and ongoing check-ins
Coordinate with SDI Presence leaders and program stakeholders to support apprentice engagement, performance, and success
Coordinate SDI Presence community events hosted at or in partnership with Xchange, including planning, scheduling, and onsite support
Assist with event logistics such as space setup, attendee coordination, materials preparation, and vendor/community partner communication
Support a positive and professional SDI Presence relationship within the Xchange community through relationship-building and engagement
Help track event participation, feedback, and follow-up actions to support continuous improvement
Administrative Support & General Duties
Provide general administrative support for SDI Presence’s Xchange operations, including light data entry, document organization, and coordination tasks
Assist with special projects and events as needed (internal meetings, apprentice-related activities, community or partner engagements)
Perform other duties as assigned to support the success of the office and the Xchange program
Requirements
High school diploma or equivalent required; Associate degree or additional technical training is a plus
2+ years of experience in administrative support, coordination roles, or equivalent experience
Strong organizational skills with the ability to manage multiple priorities and deadlines.
Excellent communication and interpersonal skills; comfortable interacting with candidates, apprentices, staff, and visitors
Experience scheduling interviews or coordinating calendars (Outlook/Google Calendar or similar tools)
Proficiency with Microsoft Office (Outlook, Word, Excel, Teams) and/or Google Workspace.
Ability to work onsite reliably and maintain a consistent schedule
Technology industry experience
Preferred
Experience supporting workforce development, apprenticeship programs, HR coordination, recruiting support, or mentoring/coaching
Event coordination experience (community events, meetings, vendor coordination).
Familiarity with professional office environments and customer service best practices.
Professional, friendly, and approachable presence
Strong attention to detail and follow-through
Ability to anticipate needs and solve problems independently
Discretion and professionalism when handling sensitive information
Strong interpersonal skills and ability to mentor and support early-career talent
Flexible mindset and willingness to take on “other duties as needed”
This is an onsite role requiring regular presence at the SDI Xchange office
Ability to lift and move light office supplies (up to approximately 25 lbs.)
Frequent standing, walking, and occasional setup of meeting spaces
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Equal Opportunity Employer Statement
SDI Presence is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, ****** orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. SDI Presence makes hiring decisions based solely on qualifications, merit, and business needs at the time.
Staffing Firms
SDI Presence does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between SDI Presence and the recruitment agency or party requesting payment of a fee.
This role is an opportunity to support a mission-driven environment that blends technology, operations, workforce development, and community engagement. The On-Site Xchange Office Manager plays a key role in creating a positive, well-run office experience while helping develop the next generation of talent through the Xchange Apprentice Program and SDI Presence community programming.
SDI Presence LLC is an IT consultancy and managed services provider (MSP) that leverages its strong team presence to advance our clients to a secure digital enterprise. With a 28-year corporate resume, SDI delivers strategic managed services, IT consulting, and hybrid multicloud infrastructure solutions to optimize our clients’ technology environments. SDI is NMSDC-certified, with a portfolio of clients that includes some of the nation’s largest airports, utilities, commercial real estate portfolios, and government agencies. SDI is backed by Abry Partners, a Boston-based sector-focused private equity firm with $5B under management and more than 30 years of experience in the technology market. Visit us at SDIPRESENCE.COM and connect with us on TWITTER and LINKEDIN.
Although we list what we generally look for in this job description, we are very likely missing other attributes and skills that you have that could make you a great fit but are not currently listed. The point we’re getting at is it doesn’t hurt to take a chance and apply!
Summary
SDI Presence is seeking an organized, service-oriented Administrative Assistant – Xchange to support SDI Presence’s role as the Operator of Record of Xchange at the SDI Xchange office. This position is fully on-site and is responsible for the day-to-day management of office operations and coordination of key activities related to the Xchange Apprentice Program, including scheduling apprentice interviews, mentoring apprentices, and supporting program logistics. The role also supports SDI Presence’s presence within Xchange by coordinating community events and onsite engagement activities. The ideal candidate is proactive, dependable, and comfortable in handling a wide variety of tasks in a fast-paced, community-facing environment.
SDI Presence Offers
A competitive salary range: $40,000/yr. - $50,000/yr.
Base salary may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonuses or commissions. Medical, Dental, Vision, company-provided Life Insurance, Short and long-term disability. Matched Retirement Savings, Wellness Program, Paid time off and much more!
Responsibilities
Serve as the primary onsite point of contact for the SDI Xchange office, ensuring a welcoming, professional environment for staff, apprentices, and visitors
Oversee daily office operations, including opening/closing procedures, workspace readiness, and general office organization
Manage office supplies, inventory, and ordering; maintain shared spaces (conference rooms, reception area, kitchen/common areas)
Coordinate with building management, vendors, and service providers for maintenance requests, repairs, and deliveries
Support onsite meeting logistics, including room scheduling, basic setup, and ensuring spaces are clean and functional
Track and communicate office updates, announcements, and operational needs to relevant stakeholders
Providing scheduling and onsite support for the facility
Provide support and oversight for hosting events at our Xchange facility
Providing necessary support to personnel working out of the Xchange facility
Provide apprentice oversight and scheduling including with perspective clients
Direct apprentices to appropriate wrap-around support
Work may include after-hours events for the apprentice program up to once or twice a week
Xchange Apprentice Program Coordination
Coordinate apprentice talent pipeline management, including:
Interview scheduling
Communicating with candidates and internal interview teams
Managing calendars and confirming prospective candidate availability
Sending interview confirmations, reminders, and follow-up messages
Ensuring interview spaces and technology are prepared onsite or virtually
Assist with apprentice program logistics as needed, including onboarding coordination and onsite readiness for apprentice start dates
Maintain accurate interview scheduling records and program tracking documents
Provide a positive candidate experience by ensuring timely communication and a professional onsite process
Provide onsite mentoring and day-to-day support to apprentices participating in the Xchange Apprentice Program
Serve as a consistent point of contact for apprentice questions, guidance, and escalation of concerns as needed
Encourage professional development, accountability, and workplace readiness through coaching and ongoing check-ins
Coordinate with SDI Presence leaders and program stakeholders to support apprentice engagement, performance, and success
Coordinate SDI Presence community events hosted at or in partnership with Xchange, including planning, scheduling, and onsite support
Assist with event logistics such as space setup, attendee coordination, materials preparation, and vendor/community partner communication
Support a positive and professional SDI Presence relationship within the Xchange community through relationship-building and engagement
Help track event participation, feedback, and follow-up actions to support continuous improvement
Administrative Support & General Duties
Provide general administrative support for SDI Presence’s Xchange operations, including light data entry, document organization, and coordination tasks
Assist with special projects and events as needed (internal meetings, apprentice-related activities, community or partner engagements)
Perform other duties as assigned to support the success of the office and the Xchange program
Requirements
High school diploma or equivalent required; Associate degree or additional technical training is a plus
2+ years of experience in administrative support, coordination roles, or equivalent experience
Strong organizational skills with the ability to manage multiple priorities and deadlines.
Excellent communication and interpersonal skills; comfortable interacting with candidates, apprentices, staff, and visitors
Experience scheduling interviews or coordinating calendars (Outlook/Google Calendar or similar tools)
Proficiency with Microsoft Office (Outlook, Word, Excel, Teams) and/or Google Workspace.
Ability to work onsite reliably and maintain a consistent schedule
Technology industry experience
Preferred
Experience supporting workforce development, apprenticeship programs, HR coordination, recruiting support, or mentoring/coaching
Event coordination experience (community events, meetings, vendor coordination).
Familiarity with professional office environments and customer service best practices.
Professional, friendly, and approachable presence
Strong attention to detail and follow-through
Ability to anticipate needs and solve problems independently
Discretion and professionalism when handling sensitive information
Strong interpersonal skills and ability to mentor and support early-career talent
Flexible mindset and willingness to take on “other duties as needed”
This is an onsite role requiring regular presence at the SDI Xchange office
Ability to lift and move light office supplies (up to approximately 25 lbs.)
Frequent standing, walking, and occasional setup of meeting spaces
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Equal Opportunity Employer Statement
SDI Presence is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, ****** orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. SDI Presence makes hiring decisions based solely on qualifications, merit, and business needs at the time.
Staffing Firms
SDI Presence does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between SDI Presence and the recruitment agency or party requesting payment of a fee.
This role is an opportunity to support a mission-driven environment that blends technology, operations, workforce development, and community engagement. The On-Site Xchange Office Manager plays a key role in creating a positive, well-run office experience while helping develop the next generation of talent through the Xchange Apprentice Program and SDI Presence community programming.
💡 Quick Summary
Seeking a career-building opportunity? The Administrative Assistant - Xchange position is now open for candidates interested in the Office Assistant Jobs sector. This role in Acres Green offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Office Assistant Jobs is a plus.