Administrative Support Coordinator

Job details
Pay
$65,000 - $70,000 a year
Job type
Full-time
Shift and schedule
Monday to Friday
 
Location
Gregory Hills NSW 2557
 
Full job description
About the Role:

We are seeking a highly organised and proactive Administrative Support Coordinator to provide essential support to our General Manager, Construction Manager, and Operations Manager. This role is perfect for someone who thrives in a fast-paced environment, enjoys problem-solving, and has a keen eye for detail. As a key member of the team, you will ensure that our operations run smoothly and efficiently by assisting with daily tasks, managing client interactions, and maintaining operational workflows.

Main Duties and Responsibilities:

· Provide high-level support to the Management Team as required, ensuring smooth operations across multiple departments.

· Follow steps and procedures outlined in our Software, OnSite Companion, including managing and completing daily To-Do Lists.

· Monitor and improve client satisfaction by promptly resolving issues and responding to client inquiries.

· Deliver exceptional customer service with patience and understanding.

· Maintain a calm and professional demeanour in all client interactions.

· Provide feedback to Management on areas for improvement.

· Answer incoming calls and route them to the appropriate department, ensuring timely and effective communication.

· Conduct feedback calls and log all client correspondence accurately.

· Provide food and beverages to Colour Selection Studio clients and during Head Office meetings.

· Ensure front reception is organised and presentable at all times.

· Upload and maintain company documents on internal systems.

· Prepare reports, presentations, and briefs for the Management Team.

· Draft and prepare contracts for signing.

· Complete and log homeowners warranty applications, variations, cancellations, and completions.

· Order and prepare planning documentation (Info Track).

· Prepare basic variation estimates, ensuring all details are accurately documented and ready for review.

· Prepare Handover Packs, ensuring all compliance certificates are included and maintaining a window and door key register.

· Receive and sign for deliveries, upload all delivery dockets to OnSite Companion, and maintain a delivery register.

· Review maintenance reports and coordinate repairs with the Construction Manager as needed.

· Coordinate trades for repair work, ensuring they have the necessary equipment and supplies.

Performance Goals:

· Respond to all emails and phone calls within 24 hours.

· Ensure that all correspondence is up-to-date and properly saved into OnSite Companion.

· Maintain and upload all relevant documents to OnSite Companion in a timely manner.

What We're Looking For:

· Excellent organisational and multitasking skills.

· Strong communication skills, both written and verbal.

· High attention to detail and the ability to work independently.

· A proactive, can-do attitude with the ability to manage multiple tasks.

· Experience in administrative or support roles, preferably in the construction sector.

· A calm and professional demeanour, especially in client-facing situations.

· Ability to maintain confidentiality and handle sensitive information.

· Familiarity with OnSite Companion and/or similar management software is a plus but not required.

Why Join Us?

· Be part of a dynamic and supportive team.

· Opportunity to work closely with senior management and gain valuable experience.

· Competitive salary.

· A chance to contribute to the success of a leading company in the construction industry.

Job Type: Full-time

Pay: $65,000.00 – $70,000.00 per year

Schedule:

Monday to Friday
Experience:

Administrative: 2 years (Preferred)
Work Authorisation:

Australia (Required)
Work Location: In person

Application Deadline: 07/08/2026