Administrative Support III

The Administrative Support III (ASIII) is responsible for the delivery of central reception and switchboard services for the Children, Youth and Families, Addiction and Mental Health Northgate Clinic. This position will be in contact with children, youth and families who are dealing with a moderate to severe addiction and/or mental health concern. An interdisciplinary team, consisting of Psychiatrists, Mental Health Therapists, and clinical program support staff provides the services. The ASIII assesses work priorities and adjusts tasks accordingly to ensure the efficient completion of all duties. Primary responsibilities include receiving clients and visitors to the clinic, checking clients in on Connect Care, updating patient demographic data, and answering and responding to calls including booking appointments and directing inquiries for service. Additional administrative duties include data entry, compiling statistical information, typing correspondence, transcription of letters and mental health assessments, filing, photocopying, payroll entry, and ordering of equipment and supplies. The ASIII is the initial point of contact for patients and families and must have excellent customer service skills and compassion for families with mental health and addiction concerns and possess excellent interpersonal and public relations skills with internal and external contacts. They must also have the ability to show initiative, good judgment, flexibility, and high levels of tact and maturity. Please note that the current schedule is Monday to Friday days and this could change in the future depending on the needs of the clinic. This position has transitioned to Recovery Alberta effective September 1, 2026. By applying on this posting, if you are the successful candidate, you agree to and will become an employee of Recovery Alberta.
Description:
As an Administrative Support III, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

Acute Care Alberta: N
Primary Care Alberta: N
Recovery Alberta: Y
Classification: Administrative Support III
Union: AUPE GSS
Unit and Program: Children, Youth and Families Addiction and Mental Health
Primary Location: Northgate Addiction & MH Clini
Location Details: As Per Location
Multi-Site: Not Applicable
FTE: 1.00
Posting End Date: 23-APR-2026
Employee Class: Regular Full Time
Date Available: 05-MAY-2026
Hours per Shift: 7.75
Length of Shift in weeks: 2
Shifts per cycle: 10
Shift Pattern: Days
Days Off: Saturday/Sunday
Minimum Salary: $23.53
Maximum Salary: $28.60
Vehicle Requirement: Not Applicable

Required Qualifications:
Completion of Grade 12 or equivalent.
Additional Required Qualifications:
Successful completion of Medical Office Assistant or equivalent. Minimum two (2) years’ experience working in an administrative role in a health care environment within the last five (5) years. Must be skilled in using Microsoft Office, including Microsoft Word, Outlook, and Excel. Proficient and accurate data entry, including a minimum typing speed of 50 wpm per minute is essential. Experience checking in and scheduling client appointments within a large, fast paced clinic. Experience using an electronic medical record within a clinic setting. Experience using office equipment, such as fax, photocopier and multiple line telephones. Demonstrated proficiency in the English language, including written and oral communication. Ability to be flexible and adaptable with changing priorities in a fast-paced clinic environment with multiple short timelines. Excellent organization and work coordination skills; ability to multitask efficiently and effectively. Ability to work independently with minimal supervision. At the time of interview, you may be required to demonstrate your computer knowledge and proficiency by completing a hands-on assessment. You must demonstrate sufficient typing speed to meet workload demands and navigate various computer programs.
Preferred Qualifications:
A minimum of one (1) year administrative experience in a child and adolescent community addition & mental health setting within the past five (5) years. Experience entering payroll is preferred. Experience using Connect Care is preferred. Transcription experience and knowledge of transcription software such as EditScript.