Administrative Support III

Your Opportunity:
Primarily the successful candidate will be responsible for receiving and processing referrals made to the Bone and Joint Clinics. This will include confirming completeness of the referrals, communication with the referring agents as required, sorting of the referrals to the appropriate surgeons, entering data into EPIC and creating and managing surgeons' waitlists. The AS III will serve as a liaison between Bone and Joint Clinic surgeon's and referring agents. The reception and phone desk duties will include but are not limited to: booking patient appointments, triaging clinic phone calls, data entry, registering patients in EPIC and verifying and validating patient information upon patient arrival. Additional task to support this very busy clinic as required from the leadership team. As a successful candidate, you demonstrate critical thinking, effective time management, flexibility & attention to detail. You have a strong commitment to patient satisfaction, quality health service & an understanding of organizational policies, laws, regulations, ethics, conflict management & resolution in a health care environment. You have an ability to foster and promote teamwork, collaboration & partnership to manage and resolve complex and confidential situations in which the impact of error could be high.
Description:
As an Administrative Support III, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.
Acute Care Alberta: N
Primary Care Alberta: N
Recovery Alberta: N
Classification: Administrative Support III
Union: AUPE GSS
Unit and Program: Bone & Joint Clinic
Primary Location: South Health Campus
Location Details: As Per Location
Multi-Site: Not Applicable
FTE: 1.00
Posting End Date: 16-MAY-2026
Employee Class: Regular Full Time
Date Available: 30-JUN-2026
Hours per Shift: 7.75
Length of Shift in weeks: 4
Shifts per cycle: 20
Shift Pattern: Days
Days Off: Saturday/Sunday
Minimum Salary: $23.53
Maximum Salary: $28.60
Vehicle Requirement: Not Applicable
Required Qualifications:
Completion of Grade 12 or equivalent.
Additional Required Qualifications:
Medical Terminology. Personal computer knowledge with proficiency using (Microsoft Word, Excel, Office, Outlook). Minimum 2 years administrative experience in a hospital setting / medical setting. Minimum 1 year experience using EPIC in an Ambulatory Clinic Setting. Minimum 1 year experience Ambulatory Referral Management. Minimum 1 year experience with managing Referral Work Que’s (1 to 5). Demonstrated strong interpersonal and communication skills. Demonstrated organizational skills and competence in time-management. Demonstrated knowledge of the CPSA Guidelines. Ability to adhere to AHC Code of Conduct & Patient Confidential Policy. Ability to work independently and prioritize own workload. Ability to multi-task in an environment with frequent interruptions.
Preferred Qualifications:
Working knowledge of EPIC, Registration Basics, Netcare. Unit Clerk or Office Administration Course. Previous experience working in an Orthopedic area. Working knowledge of business telephones (check message, transfer calls. Have working knowledge of FAST, AB Referral Directory, and Inform Alberta.