Job Description
Full job description
Posted Date: 1 Apr 2026
Location: Guildford, WA, AU
We’re seeking a highly organised and detail‑driven Laboratory Administrator to support the smooth and efficient operation of our SOS Oil Laboratory. Reporting to the Mechanical Fluid Analysis Lead, you will play a key role in ensuring accurate data entry, timely customer support, and seamless administrative coordination across the laboratory team.
This role is ideal for someone who thrives in a fast‑paced environment, enjoys problem‑solving, and takes pride in delivering high‑quality work that supports broader business objectives.
Roster: Mon – Fri 8.5 hours per day (including unpaid meal breaks)
Location: South Guilford
What you’ll do:
Accurately enter all oil analysis sample data into CAT SOS within required timeframes (95% accuracy, 24‑hour turnaround).
Respond promptly to customer enquiries via Zendesk and phone, ensuring high‑quality service.
Process SAP orders, VIMs and related purchasing tasks to support uninterrupted laboratory operations.
Provide high‑level administrative support to the Laboratory Operations Manager and broader lab team.
Assist the Laboratory Business Development Specialist, Laboratory Supervisor, Interpretation Team and Marketing with required information and coordination.
Maintain compliance with WesTrac policies, procedures, quality guidelines and safety requirements.
Identify opportunities for process improvements and action approved changes through the CI system.
Provide training and guidance to customers on correct oil sampling procedures to improve data quality and customer satisfaction.
Skills and Experience:
Certificate III in Business Administration desirable (not essential).
Minimum 3 years’ experience in a customer service or administrative role.
Strong communication skills — written, verbal and interpersonal.
High attention to detail with proven accuracy in data entry.
Intermediate computer literacy (MS Office, SAP, internet‑based systems).
Excellent time management and organisational skills with the ability to manage multiple priorities.
Ability to work both autonomously and collaboratively within a team.
Experience in a Caterpillar dealership or with WesTrac systems desirable.
Exposure to quality assurance or audit control processes advantageous.
Our Benefits inclusive of but not limited to:
Financial Benefits – Paid Parental Leave & Secondary Carers Leave, Salary Sacrificing, Novated Leasing, Income Protection Insurance & More than 600 retail discounts such as Coles, Petbarn, Virgin, HOYTS & Crown.
Health & Wellness – Discounts with BUPA, Fitness Passport to access multiple gyms across Australia & EAP access to support you and your immediate family.
Culture & Career – Personal and Team Recognition (Made for More Awards), Internal Career Progression, Training & Upskilling through our award-winning WesTrac Institute.
Employee Referral Program– Opportunity to receive a referral bonus up to $5000 for applicable roles.
Additional Perks – Emergency Services Leave, Defence Force Reserves Leave & Employee Share Purchase Plan opportunity
Our Company & Commitment
With over 4,500 employees, WesTrac is one of the world's largest authorised Cat® equipment dealers, offering a wide range of mining and construction equipment and management solutions.
At WesTrac, we reflect diverse communities, celebrate our people's diversity, and create a culture where employees feel safe to be their authentic selves. We encourage applications from First Nations people, LGBTQIA+ individuals, and those from culturally diverse backgrounds. WORK180 endorsed employer for our commitment to diversity, inclusion, and equality.
Posted Date: 1 Apr 2026
Location: Guildford, WA, AU
We’re seeking a highly organised and detail‑driven Laboratory Administrator to support the smooth and efficient operation of our SOS Oil Laboratory. Reporting to the Mechanical Fluid Analysis Lead, you will play a key role in ensuring accurate data entry, timely customer support, and seamless administrative coordination across the laboratory team.
This role is ideal for someone who thrives in a fast‑paced environment, enjoys problem‑solving, and takes pride in delivering high‑quality work that supports broader business objectives.
Roster: Mon – Fri 8.5 hours per day (including unpaid meal breaks)
Location: South Guilford
What you’ll do:
Accurately enter all oil analysis sample data into CAT SOS within required timeframes (95% accuracy, 24‑hour turnaround).
Respond promptly to customer enquiries via Zendesk and phone, ensuring high‑quality service.
Process SAP orders, VIMs and related purchasing tasks to support uninterrupted laboratory operations.
Provide high‑level administrative support to the Laboratory Operations Manager and broader lab team.
Assist the Laboratory Business Development Specialist, Laboratory Supervisor, Interpretation Team and Marketing with required information and coordination.
Maintain compliance with WesTrac policies, procedures, quality guidelines and safety requirements.
Identify opportunities for process improvements and action approved changes through the CI system.
Provide training and guidance to customers on correct oil sampling procedures to improve data quality and customer satisfaction.
Skills and Experience:
Certificate III in Business Administration desirable (not essential).
Minimum 3 years’ experience in a customer service or administrative role.
Strong communication skills — written, verbal and interpersonal.
High attention to detail with proven accuracy in data entry.
Intermediate computer literacy (MS Office, SAP, internet‑based systems).
Excellent time management and organisational skills with the ability to manage multiple priorities.
Ability to work both autonomously and collaboratively within a team.
Experience in a Caterpillar dealership or with WesTrac systems desirable.
Exposure to quality assurance or audit control processes advantageous.
Our Benefits inclusive of but not limited to:
Financial Benefits – Paid Parental Leave & Secondary Carers Leave, Salary Sacrificing, Novated Leasing, Income Protection Insurance & More than 600 retail discounts such as Coles, Petbarn, Virgin, HOYTS & Crown.
Health & Wellness – Discounts with BUPA, Fitness Passport to access multiple gyms across Australia & EAP access to support you and your immediate family.
Culture & Career – Personal and Team Recognition (Made for More Awards), Internal Career Progression, Training & Upskilling through our award-winning WesTrac Institute.
Employee Referral Program– Opportunity to receive a referral bonus up to $5000 for applicable roles.
Additional Perks – Emergency Services Leave, Defence Force Reserves Leave & Employee Share Purchase Plan opportunity
Our Company & Commitment
With over 4,500 employees, WesTrac is one of the world's largest authorised Cat® equipment dealers, offering a wide range of mining and construction equipment and management solutions.
At WesTrac, we reflect diverse communities, celebrate our people's diversity, and create a culture where employees feel safe to be their authentic selves. We encourage applications from First Nations people, LGBTQIA+ individuals, and those from culturally diverse backgrounds. WORK180 endorsed employer for our commitment to diversity, inclusion, and equality.
💡 Quick Summary
Seeking a career-building opportunity? The Administrator position is now open for candidates interested in the Construction, Repair & Maintenance Services sector. This role in Perth offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Construction, Repair & Maintenance Services is a plus.