Job Description
Location: Level 2, 113 Adelaide Road, Mount Cook
Contract: Permanent, Full Time
Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is dedicated to serving all New Zealanders. Through integration and collaboration, we're building a health system underpinned by partnership, equity, sustainability, whānau-centred care, and excellence.
About the role:
This is a full-time role (40 hours per week). An exciting opportunity has arisen for an enthusiastic and motivated Reception Administrator to join our busy and diverse community mental health teams. We are seeking a reception administration superstar who brings passion, resilience, and a strong commitment to service excellence.
As the first point of contact, you will play a key role in creating a welcoming and supportive environment. We are looking for someone who can balance empathy and understanding with emotional resilience - someone who can respond compassionately while maintaining professional boundaries and composure in sometimes challenging situations.
This is a varied and fast-paced role that requires a high level of accuracy, organisation, and professionalism. You will undertake a wide range of administrative duties to support the effective day-to-day functioning of the service. Full training will be provided to support your development and build the skills and knowledge required for success in the role.
To thrive in this position, you will be confident multitasking, prioritising competing demands, and meeting deadline - all while remaining calm, approachable, and maintaining a sense of humour. A friendly disposition and willingness to learn are essential, and previous office experience is desirable.
The salary band for this role is $73,476 - $76,551, depending on experience.
About our team:
You'll be joining a close-knit kāhui of five administrators who provide dedicated support to two busy, multidisciplinary community mental health teams. We pride ourselves on collaboration, open communication, and delivering high-quality work in a supportive and inclusive environment.
The Wellington Central and Wellington South Community Mental Health Teams provide assessment and treatment for adults aged 18+ experiencing moderate to severe mental health challenges. Our shared goal is to support tangata whaiora to lead healthy, fulfilling lives through recovery-focused care.
About you:
We are looking for someone who brings:
Excellent customer service and interpersonal skills
Strong computer skills including Microsoft Word, Outlook and Excel
Exceptional attention to detail and accuracy
Confidence working independently and collaboratively
Strong time management and multitasking abilities
A calm, friendly, and solution-focused attitude
Excellent verbal and written communication skills
Resilience, professionalism, and a genuine commitment to the role
Previous experience in a front-line, customer-facing role is desirable
You will be the first point of contact for tangata whaiora, whānau, and visitors, providing a welcoming and professional experience. This busy role requires excellent organisation, attention to detail, and confident communication.
Your key responsibilities will include:
Greeting and assisting clients, whānau, and visitors in person and by phone
Managing high-volume phone enquiries, directing calls and providing accurate information
Monitoring referrals, processing discharges, and maintaining patient records
Booking and coordinating appointments for clinicians and interpreters
Preparing clinic materials, patient documentation, and supporting weekly clinics
Managing incoming and outgoing mail, office supplies, and administrative systems
Filing, tracking, and retrieving patient files efficiently
Maintaining whiteboards, statistics, and daily handover processes
Logging ICT requests and supporting technology or office equipment needs
Providing general administrative support and assisting with wider organisational tasks
Working at Health New Zealand
Health New Zealand | Te Whatu Ora is 'the weaving of wellness'. We're dedicated to ensuring excellent healthcare for the people of Aotearoa/New Zealand.
Our people are at the heart of everything we do. Health New Zealand are committed to being good employers and honouring our equal employment opportunity obligations. We embrace diversity and welcome application from all people, including all gender identities, ages, ethnicities, ****** orientations, and disability. A workforce that is diverse and inclusive means that we are better positioned to understand and service our community. We are pro-equity health organisation, with a particular focus on Māori, Pacific Peoples, and the Disability Community.
How to Apply
To apply please click 'apply now.' All applications must be submitted through our online careers' portal by 14 May. If you have any questions about the role, please contact Diana Velazco ([email protected]).
We will review applications as received and may proceed with the recruitment process, before the closing date of this advertisement.
Contract: Permanent, Full Time
Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is dedicated to serving all New Zealanders. Through integration and collaboration, we're building a health system underpinned by partnership, equity, sustainability, whānau-centred care, and excellence.
About the role:
This is a full-time role (40 hours per week). An exciting opportunity has arisen for an enthusiastic and motivated Reception Administrator to join our busy and diverse community mental health teams. We are seeking a reception administration superstar who brings passion, resilience, and a strong commitment to service excellence.
As the first point of contact, you will play a key role in creating a welcoming and supportive environment. We are looking for someone who can balance empathy and understanding with emotional resilience - someone who can respond compassionately while maintaining professional boundaries and composure in sometimes challenging situations.
This is a varied and fast-paced role that requires a high level of accuracy, organisation, and professionalism. You will undertake a wide range of administrative duties to support the effective day-to-day functioning of the service. Full training will be provided to support your development and build the skills and knowledge required for success in the role.
To thrive in this position, you will be confident multitasking, prioritising competing demands, and meeting deadline - all while remaining calm, approachable, and maintaining a sense of humour. A friendly disposition and willingness to learn are essential, and previous office experience is desirable.
The salary band for this role is $73,476 - $76,551, depending on experience.
About our team:
You'll be joining a close-knit kāhui of five administrators who provide dedicated support to two busy, multidisciplinary community mental health teams. We pride ourselves on collaboration, open communication, and delivering high-quality work in a supportive and inclusive environment.
The Wellington Central and Wellington South Community Mental Health Teams provide assessment and treatment for adults aged 18+ experiencing moderate to severe mental health challenges. Our shared goal is to support tangata whaiora to lead healthy, fulfilling lives through recovery-focused care.
About you:
We are looking for someone who brings:
Excellent customer service and interpersonal skills
Strong computer skills including Microsoft Word, Outlook and Excel
Exceptional attention to detail and accuracy
Confidence working independently and collaboratively
Strong time management and multitasking abilities
A calm, friendly, and solution-focused attitude
Excellent verbal and written communication skills
Resilience, professionalism, and a genuine commitment to the role
Previous experience in a front-line, customer-facing role is desirable
You will be the first point of contact for tangata whaiora, whānau, and visitors, providing a welcoming and professional experience. This busy role requires excellent organisation, attention to detail, and confident communication.
Your key responsibilities will include:
Greeting and assisting clients, whānau, and visitors in person and by phone
Managing high-volume phone enquiries, directing calls and providing accurate information
Monitoring referrals, processing discharges, and maintaining patient records
Booking and coordinating appointments for clinicians and interpreters
Preparing clinic materials, patient documentation, and supporting weekly clinics
Managing incoming and outgoing mail, office supplies, and administrative systems
Filing, tracking, and retrieving patient files efficiently
Maintaining whiteboards, statistics, and daily handover processes
Logging ICT requests and supporting technology or office equipment needs
Providing general administrative support and assisting with wider organisational tasks
Working at Health New Zealand
Health New Zealand | Te Whatu Ora is 'the weaving of wellness'. We're dedicated to ensuring excellent healthcare for the people of Aotearoa/New Zealand.
Our people are at the heart of everything we do. Health New Zealand are committed to being good employers and honouring our equal employment opportunity obligations. We embrace diversity and welcome application from all people, including all gender identities, ages, ethnicities, ****** orientations, and disability. A workforce that is diverse and inclusive means that we are better positioned to understand and service our community. We are pro-equity health organisation, with a particular focus on Māori, Pacific Peoples, and the Disability Community.
How to Apply
To apply please click 'apply now.' All applications must be submitted through our online careers' portal by 14 May. If you have any questions about the role, please contact Diana Velazco ([email protected]).
We will review applications as received and may proceed with the recruitment process, before the closing date of this advertisement.
💡 Quick Summary
Seeking a career-building opportunity? The Administrator - MHAIDS position is now open for candidates interested in the Cook / Chef Jobs sector. This role in Wellington offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Cook / Chef Jobs is a plus.
