Admissions Coordinator FT - Lumsden

the last decade, the rate of Canadians with anxiety, depression, and bipolar have nearly doubled. Now, in any given year, one in five Canadians experiences a mental illness and 7% contemplate suicide. Substance abuse has also arisen with the Canadian Mental Health Association estimating that 21% of the population will meet the criteria for addiction in their lifetime. Unfortunately, the public system has not been able to serve the increased demand for intensive treatment, and the average wait time is now almost two months.

EHN Canada was founded in 2013 to support this growing demand. We believe that every Canadian has the right to mental health and addiction treatment services that are accessible (little to no wait times), affordable (paid for by your government or employer), and excellent (using outcomes measurement and evidenced-based practices). We have since grown to become the country’s largest private provider of mental health and addiction services. Clients now receive treatment via ten locations and a virtual program.

Under the leadership of Joe Manget, CEO and Chairman, EHN Canada won the Greater Toronto top employer award in 2023. That same year he published a book, Everybody’s Business: How to Ensure Canadian Prosperity Through the Twenty-First Century, detailing four pillars increase our country’s prosperity for future generations. He’s also been recognized by Ernst & Young as a top health and life sciences entrepreneur.

EHN Canada has an aggressive plan to increase treatment capacity 385% in five years. Not only is this is a young and emerging private industry, but we’re also the largest in Canada. That means we’re building something that hasn’t existed before. There is no playbook. We’re moving fasting, rapidly innovating, breaking things, and learning. Does that excite you? If so, we’re seeking talented professionals from all sectors who enjoy our startup culture.

Let’s build this together!

Job Description:

With inpatient substance abuse and mental health treatment center throughout the country, EHN Canada has a wide market presence which includes brand recognition, referral relationships, previous clients, advertising, word-of-mouth, and search engine optimization. They generate over 10,000 inbound inquires each month from potential new clients or their family members. These funnel into the admissions team via calls, chats, and emails.

The Admissions Coordinator serves this high inbound volume with a professional 30-minute phone consultation. This includes building a relationship, gaining a deep understanding of the situation through detailed discovery questions, and recommending an appropriate treatment program. To accomplish this effectively, teammates receive ongoing training on mental health disorders, how these conditions manifest and impact individuals, treatment modalities, ethics, confidentiality, and identifying client needs. Additionally, the position manages an active pipeline of inquiries while working with medical and clinical staff for admissions approval.

The admissions team is expected to double in the next five years. Since mastering this role requires an 18-24 month learning curve, leadership is only promoted from within. Not only are we seeking new members to join our team, but also future team leads, supervisors, managers, and directors.

Success in this position hinges on excellent communication skills, compassion, strong customer service abilities, self-motivation, emotional intelligence, and a collaborative approach to teamwork.

Work with Manager of Admissions to:

Manage, organize and prioritize day-to-day patient care activities, staffing and resource utilization of admission staff

Function as an expert clinical resource for the team

Facilitate individual and interdisciplinary team teamwork and effective work process

Facilitate staff orientation and identify staff learning needs to make recommendations for further training

Oversees that all staff are completing all admission documentation including databases and quality assurance measures.

Participate in hiring, orientation, and performance evaluation when required In collaboration for admissions manager, liaise with nursing and other interdisciplinary team members as well as community providers to facilitate patient transitions

Coordinates staff schedules for Admissions Counselors

Awareness and a good understanding of the principles/protocols that govern health and safety issues

Oversees bed allocation for all new admissions and room change requests or delegate as required

Review any questionable assessments and co-ordinate with Admissions Manger, Clinical Director or Clinical Lead of appropriate program for the final decision regarding appropriateness for admission or referral to alternate resources.

Group placement of all new admissions in collaboration with Clinical Director

Participates in all educational endeavors of the facility and helps to develop, implement and evaluate department’s Quality Improvement activities

Other duties as assigned

Other Duties:

Answers inquiry calls/emails/faxes and assess eligibility for further assessment or admission

Provide information on programs and services available within the Edgewood Health Network or provide information/referral to external providers as appropriate.

Conducts tours with prospective client and answers questions concerning program with family and friends

Conducts intensive addiction assessments and make clinical recommendations for treatment including assessments

Proactively case manages clients. This includes communicating with client, family, referents, other health care professionals or organizations, legal professionals, and other external parties, as required.

Documents all communication with clients, family, referents

Act as liaison for community referral agents i.e. EAP representatives, occupational health organizations , advising of a client’s arrival and providing documentation as needed

Actively participates with team members and the interdisciplinary team regarding the ongoing treatment planning and evaluation of the client and their care, as needed

Completes mandatory assessment or admission documentation, consents or other forms as required

Prepare and maintain client files

Maintain open communication with other interdisciplinary team members regarding client cases and attend team meetings as required

Books pre-admission medicals with physician, as required.

Maintain client waiting lists

Assist client with detoxification process when required

Present program education sessions as required

Preparing reports, data management including data entry as required

Other duties as assigned

Staff will work a variety of shifts including weekdays, evenings, weekends, holidays and on-call.

Qualifications:

Minimum 3 years of current clinical experience

Degree/Diploma in regulated health care professionals program preferred

Management training or equivalent preferred.

Experience working with patients with concurrent disorders

Employee Benefits and Perks:

Comprehensive benefits package, including a yearly allowance of $1,500 for mental health and addiction services, as well as $500 per service for various paramedical services, such as massage and physiotherapy

24/7 Employee Assistance Program through Greenshield Health

Competitive paid time off policies, including a paid day off on your birthday

Access to in-house fitness facilities where applicable or discounted external gym memberships

Perks and discounts with Perkopolis – entertainment, home/auto/pet insurance

Personal and professional development through our Education Support Assistance program

Nationwide presence allows for supportive relocation opportunities

Defined Benefit pension through CAAT with up to a 4% employer contribution

Maternity and parental leave top-up

Access to discounts at Kids & Co. Daycare

EHN Canada is an employment equity employer. If you should require accommodation during the interview process, please contact Human Resources.

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