Job Description
What's Cool About This Job?
Free ziplining and climbing!!
Paid lunches
Did we mention free ziplining and climbing?!
Full and part-time hours are available and can change depending on your needs
Fantastic opportunities for career progression. Some of our supervisors and managers were once Guest Service Agents!
This position has an anticipated start date of May/June 2026.
Summary
Guest Service Agents are the face of WildPlay Element Parks, playing a crucial role as the welcoming members of our brand and embodying our pride. Our Guest Service Agents exceed guest expectations by consistently providing exceptional service and going above and beyond. With a friendly, confident, and informed approach, they greet our guests, handle reservations, manage check-ins, promote merchandise and photo/video packages, and ensure a smooth, efficient arrival and departure at WildPlay parks.
To succeed as a Guest Service Agent, you bring a friendly, positive, and energetic attitude to every interaction. You excel at making people feel welcome and use assertive communication skills to meet each guest’s needs. You’re proactive, taking the initiative to complete tasks during quieter times, and a team player who collaborates seamlessly with others during busier times to enhance the overall guest experience.
Responsibilities and Duties
A Guest Service Agent's duties include but are not limited to:
Providing personal service that exceeds guests' expectations
Giving correct information regarding elements, products, pricing, access requirements, and promotions
Following element-specific procedures when booking or checking in guests and ensuring that waivers and registration forms are completed correctly
Administering reservations, deposits, payments, and collecting required guest information for each visit
Assisting guests in merchandise purchases, tracking inventory, and maintaining a clean, attractive, and organized appearance in all areas
Ensuring the correct amount of equipment is given to each guest
Maintaining general upkeep of park grounds and buildings
Assisting in other areas of operation when needed; may include in-field marketing and sales, guest bookings, retail sales, and the opening and closing procedures of the park
Participating in activities which promote park pride in a positive and proactive manner
Required Qualifications and Skills
The Guest Service Agent must possess the following qualifications and skills:
Proven experience in delivering excellent customer service
Ability to consistently achieve high standards of work in all aspects of the role
Unfailing attention to detail
Excellent communication skills
Good judgment and strong decision-making skills
Ability to act both independently and as a team player
Initiative and a proactive approach to general duties that improve the guest experience
Openness to feedback and a positive attitude
Physical demands include standing, sitting and occasional bending/twisting/ kneeling
Strong verbal communication skills along with active listening
Note: Paid on-the-job training will be provided upon employment.
Work Department
Guest Service Agents fall under the Guest Service department. They report to Team Leads and Park Management.
Work Schedule
This is classified as a part-time, seasonal position. Our peak season typically runs from May to September, depending on the weather and the needs of the business. Specific employee contracts are flexible and adaptable to individual availability.
During the season, Guest Service Agents may work a flexible schedule of full-time and part-time employment. This includes working evenings, weekends, and holidays.
Apply Now: https://www.wildplay.com/careers
Free ziplining and climbing!!
Paid lunches
Did we mention free ziplining and climbing?!
Full and part-time hours are available and can change depending on your needs
Fantastic opportunities for career progression. Some of our supervisors and managers were once Guest Service Agents!
This position has an anticipated start date of May/June 2026.
Summary
Guest Service Agents are the face of WildPlay Element Parks, playing a crucial role as the welcoming members of our brand and embodying our pride. Our Guest Service Agents exceed guest expectations by consistently providing exceptional service and going above and beyond. With a friendly, confident, and informed approach, they greet our guests, handle reservations, manage check-ins, promote merchandise and photo/video packages, and ensure a smooth, efficient arrival and departure at WildPlay parks.
To succeed as a Guest Service Agent, you bring a friendly, positive, and energetic attitude to every interaction. You excel at making people feel welcome and use assertive communication skills to meet each guest’s needs. You’re proactive, taking the initiative to complete tasks during quieter times, and a team player who collaborates seamlessly with others during busier times to enhance the overall guest experience.
Responsibilities and Duties
A Guest Service Agent's duties include but are not limited to:
Providing personal service that exceeds guests' expectations
Giving correct information regarding elements, products, pricing, access requirements, and promotions
Following element-specific procedures when booking or checking in guests and ensuring that waivers and registration forms are completed correctly
Administering reservations, deposits, payments, and collecting required guest information for each visit
Assisting guests in merchandise purchases, tracking inventory, and maintaining a clean, attractive, and organized appearance in all areas
Ensuring the correct amount of equipment is given to each guest
Maintaining general upkeep of park grounds and buildings
Assisting in other areas of operation when needed; may include in-field marketing and sales, guest bookings, retail sales, and the opening and closing procedures of the park
Participating in activities which promote park pride in a positive and proactive manner
Required Qualifications and Skills
The Guest Service Agent must possess the following qualifications and skills:
Proven experience in delivering excellent customer service
Ability to consistently achieve high standards of work in all aspects of the role
Unfailing attention to detail
Excellent communication skills
Good judgment and strong decision-making skills
Ability to act both independently and as a team player
Initiative and a proactive approach to general duties that improve the guest experience
Openness to feedback and a positive attitude
Physical demands include standing, sitting and occasional bending/twisting/ kneeling
Strong verbal communication skills along with active listening
Note: Paid on-the-job training will be provided upon employment.
Work Department
Guest Service Agents fall under the Guest Service department. They report to Team Leads and Park Management.
Work Schedule
This is classified as a part-time, seasonal position. Our peak season typically runs from May to September, depending on the weather and the needs of the business. Specific employee contracts are flexible and adaptable to individual availability.
During the season, Guest Service Agents may work a flexible schedule of full-time and part-time employment. This includes working evenings, weekends, and holidays.
Apply Now: https://www.wildplay.com/careers
💡 Quick Summary
Seeking a career-building opportunity? The Adventure Course Guest Service Agent position is now open for candidates interested in the Operator & Technician Jobs sector. This role in Niagara Falls offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Operator & Technician Jobs is a plus.
