Job Description
Department of Customer Service
Reference number
req49649
Occupation
Information and Communications Technology, Analysts, Analysis
Work type
Full-Time
Location
Sydney City
Salary Information
$113,574 to $125,720 base salary per annum + superannuation and annual leave loading
Closing date
15 April 2026 at 10:00am
Advisor Customer Insights
Ongoing, full-time opportunity
Clerk Grade 7/8 - $113,574 to $125,720 base salary per annum + superannuation and annual leave loading
Bathurst or Sydney location - flexible work arrangements may be available in line with the DCS Flexible Working Policy
About Spatial Services
Spatial Services, a division of the Department of Customer Service, is the key provider of spatial land information services in New South Wales. Its integrated framework connects the people of NSW to a comprehensive suite of land and property services, including property information, surveying, and mapping. Spatial Services provides land information services to individuals, businesses, government agencies, and non-profit organisations across NSW, throughout Australia, and internationally.
About the role
The Advisor Customer Insights will focus on continuously improving our Spatial Services products and services. You will lead efforts to measure customer sentiment, gather data for business intelligence activities, and communicate results to internal teams.
Key Responsibilities
Build dashboards and generate reports to support data‑driven decision‑making.
Work with key internal stakeholders to inform and influence business decisions.
Lead exploratory analysis to uncover meaningful customer insights and enhance the digital customer experience.
Proactively profile, analyse, and interpret campaign data and results.
Translate insights into improved future solutions, analyses, and recommendations.
To be successful in this role you will demonstrate:
Strong knowledge, experience, and/or relevant qualifications or training in business intelligence, analytics, and reporting.
A good understanding of the products and services associated with Spatial Services.
Experience using Spatial Services–related business, administrative, information, and financial systems.
Proficiency with a range of software applications, including (but not limited to) Splunk, Microsoft Suite (particularly Excel), Power BI, Python, and JIRA.
Strong organisational skills, with the ability to manage multiple priorities and thrive in a high‑volume environment.
Excellent communication skills, with the ability to engage effectively with a range of stakeholders across the business.
The ability to work towards tight deadlines.
How to Apply
Please submit an up-to-date resume and a brief cover letter outlining how your skills and experience are aligned to the role.
For enquiries regarding this position, please contact Shaun Bunyan via Shaun.Bunyan@customerservice.nsw.gov.au
Salary Grade 7/8, with the base salary for this role starting at $113574 base plus superannuation
For enquiries relating to recruitment please contact Amy Vierboom via amy.vierboom@customerservice.nsw.gov.au.
Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
Closing Date: Wednesday 15th April 2026 @ 10.59am
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
You can view our full diversity and inclusion statement here.
We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact amy.vierboom@customerservice.nsw.gov.au or 02 9494 8351.
For more information, please visit
Information on some of the different types of disabilities
Information on adjustments available for the recruitment process
Reference number
req49649
Occupation
Information and Communications Technology, Analysts, Analysis
Work type
Full-Time
Location
Sydney City
Salary Information
$113,574 to $125,720 base salary per annum + superannuation and annual leave loading
Closing date
15 April 2026 at 10:00am
Advisor Customer Insights
Ongoing, full-time opportunity
Clerk Grade 7/8 - $113,574 to $125,720 base salary per annum + superannuation and annual leave loading
Bathurst or Sydney location - flexible work arrangements may be available in line with the DCS Flexible Working Policy
About Spatial Services
Spatial Services, a division of the Department of Customer Service, is the key provider of spatial land information services in New South Wales. Its integrated framework connects the people of NSW to a comprehensive suite of land and property services, including property information, surveying, and mapping. Spatial Services provides land information services to individuals, businesses, government agencies, and non-profit organisations across NSW, throughout Australia, and internationally.
About the role
The Advisor Customer Insights will focus on continuously improving our Spatial Services products and services. You will lead efforts to measure customer sentiment, gather data for business intelligence activities, and communicate results to internal teams.
Key Responsibilities
Build dashboards and generate reports to support data‑driven decision‑making.
Work with key internal stakeholders to inform and influence business decisions.
Lead exploratory analysis to uncover meaningful customer insights and enhance the digital customer experience.
Proactively profile, analyse, and interpret campaign data and results.
Translate insights into improved future solutions, analyses, and recommendations.
To be successful in this role you will demonstrate:
Strong knowledge, experience, and/or relevant qualifications or training in business intelligence, analytics, and reporting.
A good understanding of the products and services associated with Spatial Services.
Experience using Spatial Services–related business, administrative, information, and financial systems.
Proficiency with a range of software applications, including (but not limited to) Splunk, Microsoft Suite (particularly Excel), Power BI, Python, and JIRA.
Strong organisational skills, with the ability to manage multiple priorities and thrive in a high‑volume environment.
Excellent communication skills, with the ability to engage effectively with a range of stakeholders across the business.
The ability to work towards tight deadlines.
How to Apply
Please submit an up-to-date resume and a brief cover letter outlining how your skills and experience are aligned to the role.
For enquiries regarding this position, please contact Shaun Bunyan via Shaun.Bunyan@customerservice.nsw.gov.au
Salary Grade 7/8, with the base salary for this role starting at $113574 base plus superannuation
For enquiries relating to recruitment please contact Amy Vierboom via amy.vierboom@customerservice.nsw.gov.au.
Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
Closing Date: Wednesday 15th April 2026 @ 10.59am
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
You can view our full diversity and inclusion statement here.
We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact amy.vierboom@customerservice.nsw.gov.au or 02 9494 8351.
For more information, please visit
Information on some of the different types of disabilities
Information on adjustments available for the recruitment process
💡 Quick Summary
Seeking a career-building opportunity? The Advisor Customer Insights position is now open for candidates interested in the Government Job Alert sector. This role in Sydney offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Government Job Alert is a plus.