Advisor - Service Design

Discover a career with purpose at MBIE


Discover a career with purpose at MBIE
Join a supportive and engaging team!
Plan, design, develop and implement meaningful customer centered change
Work with a range of teams within your group and across MBIE
Permanent Full time | Based in Wellington
Salary range $75,114 - $88,266+ Kiwisaver and Wellness benefits
Tenei turanga - About the Role:
The Kiritaki Centricity and Service Design team facilitates, supports, and guides teams across MBIE on how they can take a more customer centric approach to their mahi. We operate as an MBIE-wide function, providing support across the entire agency. For some business groups, we are deeply embedded in their work programmes, and for other business groups, we operate like a consultancy. Designed as a centre of experience, we provide capability, capacity, and collaboration to build customer centric capability.


We are an integrated centre of expertise for customer centric innovation, service design and customer experience thinking. We work across MBIE to enhance and build customer thinking into all our work. We bring an independent lens, working to maximise impact for our customers.

We maintain a strong focus on customer experience, guided by MBIE's Kiritaki Promise and supported by practical application of CX and service design methodologies. The team provides customer-centred advice and plays an active role in the design and delivery of projects. This approach enables the development of more effective and efficient services that respond to customer needs.

Nga pukenga me nga wheako e hiahiatia ana -
Skills and Experience Required

Practical experience working from a human-centred perspective, using design thinking methodologies.
Experience using creative approaches for problem identification, solution development and solution implementation.
Analytical and critical thinking skills.
Ability to meet deadlines and drive for outcomes in a changeable environment.
Ability to communicate ideas clearly (i.e. written, visual, oral).
Good interpersonal, teamwork and relationship management skills.
Knowledge of the public sector in Aotearoa.
Experience working collaboratively with a range of different people.
Must have the legal right to live and work in New Zealand
Etahi korero mo MBIE - About MBIE:
MBIE's goal is to create a resilient and high-performing economy that delivers real and ongoing quality of life for all New Zealanders.

We do this by working with others to create an environment that supports businesses to be more productive and internationally competitive, enables all New Zealanders to participate in the economy through improved job opportunities and by working to ensure quality housing is more affordable.

People are at the heart of our mahi, our way of working is guided by our values which shape our behaviours.

Mahi Tahi - Better Together
Maia - Bold and brave
Pae Kahurangi - Build our Future
Pono Me Te Tika - Own It
Our aspirations are echoed in our Maori identity - Hikina Whakatutuki - which broadly means `lifting to make successful'.

MBIE recognises the partnership founded under Te Tiriti o Waitangi between Maori and the Crown and is committed to giving effect to Te Tiriti o Waitangi. We will do this through enduring, meaningful and effective partnerships with iwi, Maori, other Maori groups/organisations and the Crown, as this is critical to enable economic and social development, both for Maori and for wider Aotearoa New Zealand. We are committed to continuing to partner with iwi in order to find new sustainable solutions to address long standing systemic and cross-cutting issues facing Maori and wider Aotearoa New Zealand and we are also committed to identifying opportunities for iwi to lead and creating an enabling environment for iwi to leverage these opportunities.

E mohio ana a Hikina Whakatutuki i puea ake te kotuinga I waenganui i a ngai Maori me te Karauna i Te Tiriti o Waitangi, a, kei te whai ia ki te whakau ake i Te Tiriti o Waitangi. Ma te whai kiko o nga kotuinga ahungaroa o ngai wi, o ngai Maori, me etahi atu ropu Maori ki te Karauna, katutuki tenei. He ahuatanga nui tenei e ahei ai nga mahi whanaketanga a-ohanga, a-papori hoki ki a ngai Maori me Aotearoa whanui. E whai tonu ana matou ki te kotui atu ki nga iwi mo te rapu huarahi hou ki te whakaara i nga kaupapakua roa nei e tami ana i a ngai Maori me Aotearoa whanui, a, e whai ana hoki ki te tautohu i nga aheinga kokiritanga ma nga iwi, me te tautoko i nga iwi kia whai mana ake ai enei aheinga.

Me pehea te tono - How to Apply:

Click here to view a position description.

When you are ready to apply please send a CV and cover letter telling us why you're the perfect fit for this role.

All applications must be submitted via our online process.

We can't wait to hear from you!

Email Emily Boyd at emily.boyd@mbie.govt.nz quoting ref MBIE/18007 if you have any further questions.

Applications close on Sunday 17 August 2025 at 11.59pm.



Join a dynamic team, utilise your human centric and organisation skills in this diverse role