Job Description
Department of Customer Service
Reference number
req49851
Occupation
Policy
Work type
Full-Time
Location
Sydney City
Salary Information
$105,986 - $124,957 plus super
Closing date
30 March 2026 at 10:00am
Advisor Social Impact
SNSW Grade: 7/8 - The package includes base salary ranging from $105,986 to $124,957, plus employer superannuation contributions and annual leave loading
Employment Type: Temporary full time for 6-months with the possibility of extension
Location: Flexible work arrangements across NSW. In office presence required as per DCS directive
About the team
The Social Impact teams core function is the delivery of strategically aligned cultural diversity, inclusion and accessibility initiatives, aligned to cultural cohort streams within the Service NSW Cultural Program.
The Cultural Program is the cornerstone of Service NSW's commitment to fostering a workplace and customer environment that is inclusive, diverse, accessible, and welcoming for everyone. Our initiatives span across many diverse groups ensuring that every team member and customer can feel valued, respected, and supported.
The Cultural Program is dedicated to:
Building cultural awareness, confidence, and capability among our team members.
Ensuring that our ways of working provide an inclusive experience throughout the end-to-end employment journey.
Supporting local teams in delivering a positive and inclusive experience for our diverse customers through targeted community engagement and provision of services.
Your day-to-day
As an Advisor you will be responsible for delivering, supporting and coordinating a range of initiatives, both internally Service NSW wide and externally customer and community focused. You will bring your technical and project management capabilities as well as an ability to develop excellent working relationships based on empathy, professionalism and diplomacy to ensure success in this dynamic and diverse role. You will be comfortable to work in fast-paced, changing, ambiguous, complex and sensitive environment. You will bring your passion for diversity and inclusion as well as the desire to impact through meaningful change.
To be successful in this role you will demonstrate:
Ability to model inclusive mindset and lead inclusive ways of working to demonstrate you value diversity and inclusion
Excellent ability to manage your own time, plans, take initiative and prioritise work to deliver multiple concurrent initiatives in a fast, team-based environment
Highly capable of managing through uncertainty and lack of structure in a flexible and agile way
Excellent can-do attitude, takes ownership of initiatives and manage to completion, engaging stakeholders and communicating effectively along the way
Willingness to learn, question, research, analyse and make evidenced proposals
Excellent organisation and administration skills, strong experience in governance and project management systems and resources to ensure effective outcomes are achieved (including competency in Microsoft Teams, Planner, Word, PowerPoint and Excel)
To Apply:
Provide a covering letter (not exceeding 1 page) and up-to-date resume (not exceeding 4 pages) that details your experience and how you meet the capabilities of the role.
Salary Grade 7/8, with the base salary for this role starting at $105986 base plus superannuation
For enquiries relating to recruitment please contact Jyostna Channamadhvuni via jyostna.channamadhvuni@customerservice.nsw.gov.au.
Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
Closing Date: Monday, 30 March 2026 @ 9.59 am
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
You can view our full diversity and inclusion statement here.
We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact jyostna.channamadhvuni@customerservice.nsw.gov.au or 02 9494 8351.
For more information, please visit
Information on some of the different types of disabilities
Information on adjustments available for the recruitment process
Reference number
req49851
Occupation
Policy
Work type
Full-Time
Location
Sydney City
Salary Information
$105,986 - $124,957 plus super
Closing date
30 March 2026 at 10:00am
Advisor Social Impact
SNSW Grade: 7/8 - The package includes base salary ranging from $105,986 to $124,957, plus employer superannuation contributions and annual leave loading
Employment Type: Temporary full time for 6-months with the possibility of extension
Location: Flexible work arrangements across NSW. In office presence required as per DCS directive
About the team
The Social Impact teams core function is the delivery of strategically aligned cultural diversity, inclusion and accessibility initiatives, aligned to cultural cohort streams within the Service NSW Cultural Program.
The Cultural Program is the cornerstone of Service NSW's commitment to fostering a workplace and customer environment that is inclusive, diverse, accessible, and welcoming for everyone. Our initiatives span across many diverse groups ensuring that every team member and customer can feel valued, respected, and supported.
The Cultural Program is dedicated to:
Building cultural awareness, confidence, and capability among our team members.
Ensuring that our ways of working provide an inclusive experience throughout the end-to-end employment journey.
Supporting local teams in delivering a positive and inclusive experience for our diverse customers through targeted community engagement and provision of services.
Your day-to-day
As an Advisor you will be responsible for delivering, supporting and coordinating a range of initiatives, both internally Service NSW wide and externally customer and community focused. You will bring your technical and project management capabilities as well as an ability to develop excellent working relationships based on empathy, professionalism and diplomacy to ensure success in this dynamic and diverse role. You will be comfortable to work in fast-paced, changing, ambiguous, complex and sensitive environment. You will bring your passion for diversity and inclusion as well as the desire to impact through meaningful change.
To be successful in this role you will demonstrate:
Ability to model inclusive mindset and lead inclusive ways of working to demonstrate you value diversity and inclusion
Excellent ability to manage your own time, plans, take initiative and prioritise work to deliver multiple concurrent initiatives in a fast, team-based environment
Highly capable of managing through uncertainty and lack of structure in a flexible and agile way
Excellent can-do attitude, takes ownership of initiatives and manage to completion, engaging stakeholders and communicating effectively along the way
Willingness to learn, question, research, analyse and make evidenced proposals
Excellent organisation and administration skills, strong experience in governance and project management systems and resources to ensure effective outcomes are achieved (including competency in Microsoft Teams, Planner, Word, PowerPoint and Excel)
To Apply:
Provide a covering letter (not exceeding 1 page) and up-to-date resume (not exceeding 4 pages) that details your experience and how you meet the capabilities of the role.
Salary Grade 7/8, with the base salary for this role starting at $105986 base plus superannuation
For enquiries relating to recruitment please contact Jyostna Channamadhvuni via jyostna.channamadhvuni@customerservice.nsw.gov.au.
Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
Closing Date: Monday, 30 March 2026 @ 9.59 am
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
You can view our full diversity and inclusion statement here.
We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact jyostna.channamadhvuni@customerservice.nsw.gov.au or 02 9494 8351.
For more information, please visit
Information on some of the different types of disabilities
Information on adjustments available for the recruitment process
💡 Quick Summary
Seeking a career-building opportunity? The Advisor Social Impact position is now open for candidates interested in the Legal Jobs sector. This role in Sydney offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Legal Jobs is a plus.