Advisory Software Engineer

At Pitney Bowes, we do the right thing, the right way. As a member of our team, you can too.

We have amazing people who are the driving force, the inspiration and foundation of our company. Our thriving culture can be broken down into four components: Client. Team. Win. Innovate.

We actively look for prospects who:
• Are passionate about client success.
• Enjoy collaborating with others.
• Strive to exceed expectations.
• Move boldly in the quest for superior and best in market solutions.

Job Description:

Role: SalesForce.com Service Cloud / Service Max Developer

ROLE SUMMARY:

We are looking for an experienced, detail-oriented, self-motivated Salesforce.com Developer with a proven track record of solving challenging technical problems on the Force.com platform to join our IT team supporting the business Call Centre & Field Service operations.

As a Salesforce Developer, you will be a core member of the development team supporting our Salesforce.com platform, which includes the ServiceMax solution

You will design solutions that meet the business functional requirements, build, test, iterate, and deploy the changes supporting ongoing enhancements. This includes existing core and custom features, and new functionality such as integrations, new features and automated business processes.

You will play a leading role in code reviews, guiding the team towards better designs and clean, standardized coding using architectural and best practice guidelines as well as undertake code performance and related analysis.

You should be willing to dive deep, develop rapidly and get things done. You should have an entrepreneurial spirit, love autonomy, know how to deliver and long for the opportunity to build pioneering solutions to challenging problems. You should have a flexible and proactive work ethic to facilitate and respond to changing project requirements and/ or client objectives and innovate ways to meet these goals successfully.

The below defines some of the qualities and experience that you will bring to this role.
• Develop solutions within the Salesforce platform to support critical business functions and meet client requirements and organizational goals.
• Interact directly with end users as required to understand project objectives and outcome-based requirements.
• Effectively communicate with project managers, end-users and other developers to design cohesive technical solutions and ensure effective collaboration throughout all phases of development, testing and deployment.
• Works well within a software development team as a strong collaborator with a focus on continuous improvement
• Ability to plan and manage workload giving predictability as to when each task / phase will be complete.
• Demonstrate excellence in understanding complex business processes and ability to apply scenarios to Salesforce Story lines as well as make business process modification suggestions to align with Salesforce best practices
• Seek out ways to utilize Salesforce.com to improve processes and productivity and make recommendations to support the organization.
• Engage with Enterprise Architects regarding technical architecture and details of all aspects of the Salesforce platform including integration
• Designs creative solutions that solve our client’s business and technical problems using Salesforce.com best practices to avoid customisation
• Strong understanding of database design concepts, data migration and data integration.
• Develops and executes tests, leads developer test cycles (UT, SIT & RT) including use of testing tools
• Has a high degree of skill analysing and cleansing data files (in Excel, text, etc.);
• Has an in-depth understanding of the capabilities and constraints of the Salesforce CRM application coupled with good understanding of the business processes
• Has experience in development, configuration, and administration of Salesforce (and ServiceMax) with integration with other databases/systems.
• Has a high degree of experience in developing with Force.com, Lightning, Visualforce, Apex, JavaScript, and other technologies to build solutions that support business requirements and drive key business decisions.
• Knowledge of software development patterns & best practices for the full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations
• Proficiency in related web technologies (HTML/CSS, JavaScript, frameworks such as AngularJS, libraries such as jQuery)
• Proficiency in related tools (Data Loader, Workbench, Force.com IDE, Developer Console)
• Has solid leadership and organizational skills
• Experience with integrations and knowledge of integration patterns (REST & SOAP, JSON & XML, etc.)

The following credentials are required:
• Certified Salesforce Administrator
• Certified Salesforce Platform App builder

The following credentials are desired:
• Certified Salesforce Advanced Administrator
• Certified Salesforce Service Cloud Consultant
• Certified Salesforce Field Service Lightning Consultant
• Certified Salesforce Platform Developer II or equivalent experience
• Certified ServiceMax administrator

Basic Qualifications
• Experience working with Call Centre and Field Service solutions
• 6+ years experience working in Salesforce Service Cloud - advantage to have experience with Service Max
• 6+ years hands-on declarative development including Process Builder, Workflow Rules, Approval Processes and Visual Workflow
• 6+ years hands-on programmatic development on the Force.com platform including Visualforce, Apex, SOQL and SOSL
• 6+ years hands-on experience in communicating with users, other technical teams, describe software product features and design solutions with strong verbal and written English skills
• Experience with both agile and waterfall implementation methodologies

We will:
• Provide the will: opportunity to grow and develop your career
• Offer an inclusive environment that encourages diverse perspectives and ideas
• Deliver challenging and unique opportunities to contribute to the success of a transforming organization
• Offer comprehensive benefits globally (PB Live Well)

Pitney Bowes is an equal opportunity employer that values diversity and inclusiveness in the workplace.

All interested individuals must apply online