Job Description
A career in our Managed Services team will provide you an opportunity to collaborate with a wide array of teams to help our clients implement and operate new capabilities, achieve operational efficiencies, and harness the power of technology.
Our Application Evolution Services team will provide you with the opportunity to help organizations harness the power of their enterprise applications by optimizing the technology while driving transformation and innovation to increase business performance. We assist our clients in capitalizing on technology improvements, implementing new capabilities, and achieving operational efficiencies by managing and maintaining their application ecosystems. We help our clients maximize the value of their SAP investment by managing the support and continuous transformation of their solutions in the areas of sales, finance, supply chain, engineering, manufacturing and human capital.
To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.
As a Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:
• Develop new skills outside of comfort zone.
• Act to resolve issues which prevent the team working effectively.
• Coach others, recognise their strengths, and encourage them to take ownership of their personal development.
• Analyse complex ideas or proposals and build a range of meaningful recommendations.
• Use multiple sources of information including broader stakeholder views to develop solutions and recommendations.
• Address sub-standard work or work that does not meet firm's/client's expectations.
• Use data and insights to inform conclusions and support decision-making.
• Develop a point of view on key global trends, and how they impact clients.
• Manage a variety of viewpoints to build consensus and create positive outcomes for all parties.
• Simplify complex messages, highlighting and summarising key points.
• Uphold the firm's code of ethics and business conduct.
Role: Manager
Tower: SAP
Experience: 10 - 16 years
Key Skills: Service Deliver Manager with SAP IS-Retail
Educational Qualification: BE / B Tech / ME / M Tech / MBA
As a Manager, you ll work as part of a team of problem solvers with extensive consulting and industry experience, helping our clients solve their complex business issues from strategy to execution. Specific responsibilities include but are not limited to:
Proactively assist in the management of a portfolio of clients, while reporting to Senior Managers and above.
Be involved in the financial metrics.
Be actively involved in business development activities to help identify and research opportunities on new/existing clients.
Contribute to the development of your own and team s technical acumen.
Use data and insights to inform conclusions and support decision-making.
Adherence to SLAs, experience in incident management, change management and problem management.
Develop new skills and strategies to solve complex technical challenges.
Assist in the management and delivering of large projects.
Train, coach, and supervise staff to recognize their strengths and encourage them to take ownership of their personal development.
Act to resolve issues which prevent the team working effectively.
Keep up to date with local and national business and economic issues.
Continue to develop internal relationships and the PwC brand.
Build a strong team environment that includes client interactions, workstream management, and cross-team collaboration.
Actively engage in cross competency work and contribute to COE activities.
Demonstrating project management skills including the ability to manage multiple projects simultaneously while being detail oriented.
Position Requirements:
Required Skills:
3 to 6 years of hands-on experience in Service Delivery Management
Experience in supporting project management activities for multinational large scale SAP support projects
Experience in performing project management activities from offshore that includes/ support project initiation, cost management, communication, preparing status, quality management/ monitoring, resource management, risk management, etc.
Experience in project management tool such as SAP Solution Management, Microsoft Project Planning, JIRA, etc.
Basic understanding of ITIL key components such as Service value system and the four Dimensions model
Ability to manage end-to-end Service delivery. Identify the challenges in the existing delivery, and implement policies and standard operating procedures for continuous improvement.
Develop and implement daily operations plans to manage tickets and the SLA of the contract.
Able to manage hiring, training, and professional growth of employees.
Prepare reports and conduct regular reviews with respect to SLA.
Distribute service reports Daily/ Weekly/ Monthly to key internal personnel and clients and raise any potential risks/issues.
Monitor, Measure & Manage delivery performance against client expectations/commitments.
Hiring and retaining the best talent via performance management.
Training and development of resources to meet the continuous demand.
Managing the team and driving the achievement of their agreed goals and KPIs.
Strongly focused on quality, customer success and driven by results
In-depth professional experience in managing teams in the support area
In depth experience with Service Now or similar tools
Structured approach and excellent analytical and conceptual and methodological skills
Working in virtual teams and global environments
Customer-centric
Experience managing difficult client situations
Excellent relationship management
Analytical thinking and decision-making ability
Experience in driving process efficiencies for both internal and external stakeholders
Experience in account P&L management
Good experience in team management and account building
Preferred Skills:
Functional knowledge of SAP IS -Retail (Merchandising Management - Assortment, Allocation, Pricing and Promotion)
SAP Certification on IS-Retail is highly added advantage.
Ability to support SAP IS Retail project with focus on the following Retail master data: Site, Characteristics, Merchandise hierarchies, Article.
Strong knowledge of SAP Inbound and Outbound Interfaces to POS systems
Hand of experience in Tools like Service now, Solution Manager, Jira, HP4, MQC etc.
ITIL 4 Certification
Our Application Evolution Services team will provide you with the opportunity to help organizations harness the power of their enterprise applications by optimizing the technology while driving transformation and innovation to increase business performance. We assist our clients in capitalizing on technology improvements, implementing new capabilities, and achieving operational efficiencies by managing and maintaining their application ecosystems. We help our clients maximize the value of their SAP investment by managing the support and continuous transformation of their solutions in the areas of sales, finance, supply chain, engineering, manufacturing and human capital.
To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.
As a Manager, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:
• Develop new skills outside of comfort zone.
• Act to resolve issues which prevent the team working effectively.
• Coach others, recognise their strengths, and encourage them to take ownership of their personal development.
• Analyse complex ideas or proposals and build a range of meaningful recommendations.
• Use multiple sources of information including broader stakeholder views to develop solutions and recommendations.
• Address sub-standard work or work that does not meet firm's/client's expectations.
• Use data and insights to inform conclusions and support decision-making.
• Develop a point of view on key global trends, and how they impact clients.
• Manage a variety of viewpoints to build consensus and create positive outcomes for all parties.
• Simplify complex messages, highlighting and summarising key points.
• Uphold the firm's code of ethics and business conduct.
Role: Manager
Tower: SAP
Experience: 10 - 16 years
Key Skills: Service Deliver Manager with SAP IS-Retail
Educational Qualification: BE / B Tech / ME / M Tech / MBA
As a Manager, you ll work as part of a team of problem solvers with extensive consulting and industry experience, helping our clients solve their complex business issues from strategy to execution. Specific responsibilities include but are not limited to:
Proactively assist in the management of a portfolio of clients, while reporting to Senior Managers and above.
Be involved in the financial metrics.
Be actively involved in business development activities to help identify and research opportunities on new/existing clients.
Contribute to the development of your own and team s technical acumen.
Use data and insights to inform conclusions and support decision-making.
Adherence to SLAs, experience in incident management, change management and problem management.
Develop new skills and strategies to solve complex technical challenges.
Assist in the management and delivering of large projects.
Train, coach, and supervise staff to recognize their strengths and encourage them to take ownership of their personal development.
Act to resolve issues which prevent the team working effectively.
Keep up to date with local and national business and economic issues.
Continue to develop internal relationships and the PwC brand.
Build a strong team environment that includes client interactions, workstream management, and cross-team collaboration.
Actively engage in cross competency work and contribute to COE activities.
Demonstrating project management skills including the ability to manage multiple projects simultaneously while being detail oriented.
Position Requirements:
Required Skills:
3 to 6 years of hands-on experience in Service Delivery Management
Experience in supporting project management activities for multinational large scale SAP support projects
Experience in performing project management activities from offshore that includes/ support project initiation, cost management, communication, preparing status, quality management/ monitoring, resource management, risk management, etc.
Experience in project management tool such as SAP Solution Management, Microsoft Project Planning, JIRA, etc.
Basic understanding of ITIL key components such as Service value system and the four Dimensions model
Ability to manage end-to-end Service delivery. Identify the challenges in the existing delivery, and implement policies and standard operating procedures for continuous improvement.
Develop and implement daily operations plans to manage tickets and the SLA of the contract.
Able to manage hiring, training, and professional growth of employees.
Prepare reports and conduct regular reviews with respect to SLA.
Distribute service reports Daily/ Weekly/ Monthly to key internal personnel and clients and raise any potential risks/issues.
Monitor, Measure & Manage delivery performance against client expectations/commitments.
Hiring and retaining the best talent via performance management.
Training and development of resources to meet the continuous demand.
Managing the team and driving the achievement of their agreed goals and KPIs.
Strongly focused on quality, customer success and driven by results
In-depth professional experience in managing teams in the support area
In depth experience with Service Now or similar tools
Structured approach and excellent analytical and conceptual and methodological skills
Working in virtual teams and global environments
Customer-centric
Experience managing difficult client situations
Excellent relationship management
Analytical thinking and decision-making ability
Experience in driving process efficiencies for both internal and external stakeholders
Experience in account P&L management
Good experience in team management and account building
Preferred Skills:
Functional knowledge of SAP IS -Retail (Merchandising Management - Assortment, Allocation, Pricing and Promotion)
SAP Certification on IS-Retail is highly added advantage.
Ability to support SAP IS Retail project with focus on the following Retail master data: Site, Characteristics, Merchandise hierarchies, Article.
Strong knowledge of SAP Inbound and Outbound Interfaces to POS systems
Hand of experience in Tools like Service now, Solution Manager, Jira, HP4, MQC etc.
ITIL 4 Certification
💡 Quick Summary
Seeking a career-building opportunity? The AES | SAP |Service Delivery Manager with SAP IS Retail position is now open for candidates interested in the Counter Sales Jobs sector. This role in Bengaluru offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Counter Sales Jobs is a plus.
