Job Description
Affluent Banking:Network Coverage - Service Relationship Manager
5 - 8 Years 1 Opening Ahmedabad
Role description
Service Relationship Manager
INTERNAL USAGE:
No. of Vacancies:
1
Reports to:
BOSH
Is a Team leader?
No
Team Size:
0
Grade:
Business:
Affluent Banking
Department:
Affluent Banking
Sub - Department:
NA
Location:
Per requirement
About Affluent Banking
Affluent Business caters to a segment of customers who are High Net Worth Individuals with a range of customizable offerings in wealth management, personal banking and business & lending solutions. It gives a highly personalized services with an expertise driven approach of an investment house with the great stability and immaculate execution. Affluent Business offer a gamut of different product offerings tailor-made to its customers with seamless touch-point
About the Role
The personnel at the branch responsible for superior customer experience for service requests. Handles service delivery for the branch channel for customers interacting/visiting the branch walk-in as well as voice based.
The primary function of this role is to achieve the following:
i.Overall Service quality objectives
ii.Track customer Relationship management
iii.Ensure that in branch customer experience is world class through seamless service delivery, minimal wait time & service desk & proactive customer engagement.
iv.Cross Sell banking products to walk-ins and while calling.
Key Responsibilities
Primary Responsibilities
i.Transaction processing as per defined process and guidelines.
ii.Processing service request /instructions
iii.Drive Quality initiatives on customer service.
iv.Meet CSLM score of +0 % for Burgundy clients
v.Ensure all legal, compliance, regulatory requirements are complied with.
vi.Follows the engagement model prescribed by the bank for periodic interaction with the customers (eg:- self introduction calling, welcome calling, relationship calling)
vii.Handling customer queries
viii.Help drive service initiatives and cost control measures.
ix.Attend all required/mandatory trainings.
x.Ensure minimal Ops Errors.
Secondary Responsibilities
I.Process Implementation, mentoring & training of new joinees.
Additional:
Full adherence to compliance, legal and regulatory standards; satisfactory audit rating
Qualifications
Optimal qualification for success on the job is:
Bachelors/ Masters Degree from a recognized Institute
Role Proficiencies:
Strong client centric approach
Should be compliance and controls centered
Should be a good team player
Cross sell ability
About Axis
Incorporated in 1++4, Axis Bank is one of India s most trusted banks & the third largest in the private sector. At Axis Bank, customer centricity has always been the foundation of our business. Our efforts to address the requirements of a diverse customer cross-section are powered by robust infrastructure, advanced technology, a comprehensive monitoring & control framework & a large talent pool.
The Bank has a young & engaged workforce of over 100,000 employees, with an average age of 30 years. We are an equal opportunity employer & believe in empowering our employees by offering rich roles, learning opportunities & flexibility to chart their career, their way.
5 - 8 Years 1 Opening Ahmedabad
Role description
Service Relationship Manager
INTERNAL USAGE:
No. of Vacancies:
1
Reports to:
BOSH
Is a Team leader?
No
Team Size:
0
Grade:
Business:
Affluent Banking
Department:
Affluent Banking
Sub - Department:
NA
Location:
Per requirement
About Affluent Banking
Affluent Business caters to a segment of customers who are High Net Worth Individuals with a range of customizable offerings in wealth management, personal banking and business & lending solutions. It gives a highly personalized services with an expertise driven approach of an investment house with the great stability and immaculate execution. Affluent Business offer a gamut of different product offerings tailor-made to its customers with seamless touch-point
About the Role
The personnel at the branch responsible for superior customer experience for service requests. Handles service delivery for the branch channel for customers interacting/visiting the branch walk-in as well as voice based.
The primary function of this role is to achieve the following:
i.Overall Service quality objectives
ii.Track customer Relationship management
iii.Ensure that in branch customer experience is world class through seamless service delivery, minimal wait time & service desk & proactive customer engagement.
iv.Cross Sell banking products to walk-ins and while calling.
Key Responsibilities
Primary Responsibilities
i.Transaction processing as per defined process and guidelines.
ii.Processing service request /instructions
iii.Drive Quality initiatives on customer service.
iv.Meet CSLM score of +0 % for Burgundy clients
v.Ensure all legal, compliance, regulatory requirements are complied with.
vi.Follows the engagement model prescribed by the bank for periodic interaction with the customers (eg:- self introduction calling, welcome calling, relationship calling)
vii.Handling customer queries
viii.Help drive service initiatives and cost control measures.
ix.Attend all required/mandatory trainings.
x.Ensure minimal Ops Errors.
Secondary Responsibilities
I.Process Implementation, mentoring & training of new joinees.
Additional:
Full adherence to compliance, legal and regulatory standards; satisfactory audit rating
Qualifications
Optimal qualification for success on the job is:
Bachelors/ Masters Degree from a recognized Institute
Role Proficiencies:
Strong client centric approach
Should be compliance and controls centered
Should be a good team player
Cross sell ability
About Axis
Incorporated in 1++4, Axis Bank is one of India s most trusted banks & the third largest in the private sector. At Axis Bank, customer centricity has always been the foundation of our business. Our efforts to address the requirements of a diverse customer cross-section are powered by robust infrastructure, advanced technology, a comprehensive monitoring & control framework & a large talent pool.
The Bank has a young & engaged workforce of over 100,000 employees, with an average age of 30 years. We are an equal opportunity employer & believe in empowering our employees by offering rich roles, learning opportunities & flexibility to chart their career, their way.
💡 Quick Summary
Seeking a career-building opportunity? The Affluent Banking:Network Coverage position is now open for candidates interested in the Bank Jobs sector. This role in Ahmedabad offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
