Company: 2B Connected - office based in Riccarton, Christchurch

Role: Part-time, Overnight / After-hours Customer Engagement Representative

Days / Hours: Monday - Friday 10.30pm-6.30am (2-3 shifts per week)

Pay Rate: $25 per hour



Customer Engagement Representative (After-Hours)

Are you a night owl who thrives on providing exceptional customer service? 2B Connected, a leader in customer service outsourcing, is seeking dedicated and enthusiastic individuals to join our team as Customer Service Specialists for our after-hours clients. If you have excellent communication skills, a passion for helping others, and can work effectively in a fast-paced environment, we want to hear from you!



Who we are:
2B Connected is New Zealand’s fastest growing, locally owned, outsource service provider based in Riccarton. As an Business Outsourcer, we provide first-class administration support, sales, business development, and 24/7 customer service support to our diverse client base across New Zealand and Australia.


When you work with us, you join a team who looks for new ways to raise the bar! We are focused, hard-working, resilient, and always up for a challenge. Our company is built on supporting each other as we offer the best service possible to our clients and a positive environment to work in.



Our team are provided a variety of benefits which include, but are not limited to:

Breakfast provided daily, as well as excellent coffee and tea.
Car parking and an awesome office vibe, with table tennis, pool table and great events.
A positive team environment that values those who are willing to learn, wanting to grow and strive for continual improvement in their role, and are comfortable in an ever-changing business.


Key Responsibilities:

Handle inbound customer enquiries and provide accurate and timely resolutions in a professional and courteous manner.
Assist customers with product information, enquiries, and technical support, demonstrating a strong understanding of our systems and services.
Monitor systems overnight to ensure smooth operation and address any technical issues that may arise promptly.
Use a variety of software applications to maintain a high level of product knowledge to effectively address customer concerns and provide appropriate solutions.
Escalate complex issues to the appropriate department or supervisor for further assistance.
Document all customer interactions accurately and thoroughly.
Follow company policies and procedures to ensure customer satisfaction and uphold service level agreements.


Requirements:

Previous experience in a customer service role is preferred, but not essential.
Excellent verbal and written communication skills.
Strong problem-solving skills and the ability to think on your feet.
Proficient computer skills and the ability to navigate multiple software applications simultaneously.
Ability to work independently and collaboratively as part of a team.
Flexibility to work the after-hours shift, including evenings, weekends, and holidays as rostered.
Strong attention to detail and organisational skills.
Empathy and patience in dealing with customer inquiries and complaints.


Benefits:

Competitive wage of $25 per hour.
Shifts are to join our overnight/afterhours team. These will be 10.30pm-6.30am (but there may be opportunities in other areas of the business to pick up additional daytime hours for specific projects).
Opportunities for career growth and professional development across various industries types and contact centre roles (for those willing and able).
Positive and inclusive work environment.


How to Apply:

If you are ready to join our team and make a difference on behalf of the our customers and clients, please apply on Seek or submit your CV and a cover letter to [email protected]

In your cover letter, please explain why you are interested in working the after-hours shifts and how your skills and experience align with the requirements of the role.

Employer questions
Your application will include the following questions:
Which of the following statements best describes your right to work in New Zealand?
Do you have customer service experience?
Have you worked in a call centre before?
What's your expected hourly rate?