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Join the First Class Team
FirstClass.com.au is a luxury travel agency specialising in high-end and premium travel itineraries and holiday packages worldwide. We are a passionate, dedicated, fun and supportive team—your opportunity to work with some of Australia’s best industry salespeople, luxury suppliers and reputable trade partners.
As part of our commitment to remain the top independent agency in Australia, we are looking for talented travel professionals to join our award-winning team.
What We Offer
You can expect to receive cutting-edge training to develop your skillset as a salesperson and travel specialist, with support to grow yourself personally and professionally in line with the company. We promote an inclusive, flexible and balanced workplace where evolving opportunities for our staff play an essential role in the day-to-day operation of the company. We offer a competitive salary package, with flexible work options across our offices as well as performance-based bonuses. We encourage team participation in exclusive sales incentives, and you’ll get the opportunity to travel on luxury family in partnership with our extended trade family. You can also expect to take part in our in-house rewards and staff-building which includes restaurant meals, sales bonuses, team cruises and more.
After Hours International Airfare Consultants
After-Hours Airfare Specialist | Luxury Travel Sydney CBD Training | Hybrid & Remote Options
FirstClass.com.au is a specialist luxury agency. We are seeking a highly technical Airfare Specialist to handle our after-hours enquiries, emergency support, and airfare product maintenance.
The Roadmap to Remote: We prioritize high standards. This role follows a structured path to autonomy:
Initial Phase: Full-time training in our Sydney CBD office to master our systems and process.
Intermediate Phase: Transition to weekly/fortnightly office attendance once proficient.
Advanced Phase: Ongoing training as required, moving toward a hybrid/remote work structure.
The Role:
Emergency Response: Act as the primary point of contact for after-hours flight changes, cancellations, and urgent re-routing.
Strategic Consulting: Service high-end luxury product requests and premium airfare enquiries.
Team Support: Assist our daytime team with quotes and support tasks.
Airfare Administration: Utilize “quiet" periods to assist with airfare management, database tasks, and product maintenance.
You Are:
An Amadeus Expert: You know your way around a GDS. Manual reissues and complex fare rules are second nature to you, especially for international First and Business Class fares.
A Resourceful Problem Solver: You are a creative, quick thinker who stays calm under pressure. You don’t just see a “cancelled" flight; you find the alternative path before the client even calls.
Meticulously Detail-Oriented: In luxury travel, the small things matter. You take pride in precision and error-free work.
Client-Centric & Solution-Focused: You genuinely care for the customer. Your goal is to find the best possible solution at the most competitive cost, ensuring the client feels valued and protected.
Sydney Based: You must be able to commute to our Sydney CBD office for initial training and ongoing catch-ups.
Experienced: Minimum 2+ years in flight reservations and 3+ years in high-level customer service.
Accountable: You thrive in an environment of direct communication and high professional standards.
What We Offer:
Security: A permanent role (4+ days) with a growing luxury brand.
Innovation: Work with our proprietary air, hotel, and points-availability engines.
Growth: Ongoing training and professional development in a tech-forward environment.
To Apply:
To seize this opportunity, please submit your CV and a cover letter briefly addressing the following (max 50 words each):
Why are you interested in this role?
What makes you an airfare specialist?
On a scale of 1–10, how does your manager rate your performance in high-pressure emergency situations and why?
All applicants must have full Australian working rights and a long-term visa.
Due to the volume of applications, we will only contact short-listed candidates.
Apply Now Through Seek >
Know someone perfect for this role?
Refer them through our generous Consultant Referral Program – rewards include a free economy to first class ticket!
https://firstclass.com.au/consultant-referral-program/
Start of main content
work from home
city, state/territory, postcode or 'remote'
work from home jobs
2,000+ jobs
Communications Coordinator
Yamatji Marpla Aboriginal Corporation
Perth WA
Uniform allowance
Parental leave
Annual leave
Salary packaging
Wellness allowance
Editorial Coordinator
Are Media
Sydney NSW
Parental leave
Paid volunteer leave
Work from home
Customer Success Associate, Australia
IXL Learning
Sydney NSW
IT Member Support Officer - Surf Life Saving Australia (Full Time/Hybrid Role)
Surf Life Saving Australia
Bondi NSW
E-learning courses provided
Salary packaging
Work from home
After Hours International Airfare Consultants
Firstclass.com.au
Sydney NSW
Customer Service Team Leader - Hybrid
Toby’s Estate
Alexandria NSW 2015
Work from home
ORGANISATIONAL DEVELOPMENT ADVISOR
Wallbridge Gilbert Aztec
Brisbane QLD
Parental leave
Work from home
AI Governance Analyst
Australian Retirement Trust
Brisbane QLD 4000
Specialist, Talent & Development
AngloGold Ashanti
Perth WA 6000
Health insurance
Paid volunteer leave
Karen Interpreter
Kreato Global
Remote
Work from home
Business Administration Officer
Inner West Council
St Peters NSW
Gym membership
Teaching Assistant: Software Developer
Correlation One Expert Network
Remote
2D FX Artist
Glitch Productions
Remote
Gym membership
Work from home
Transportation links
Customer Experience and Contact Centre Relations Manager
Are Media
Sydney NSW
Parental leave
Paid volunteer leave
Work from home
Member and Incident Resolution Specialist
Aware Super
Sydney NSW
Gym membership
Work from home
Student Recruitment and Admissions Coordinator
AFTRS
Sydney NSW
Project Administration Assistant
The Royal Australian College of General...
East Melbourne VIC 3002
Health insurance
Annual leave
Salary packaging
Paid volunteer leave
Training program
Purchasing Assistant
Coral Expeditions
Cairns QLD
Legal Assistant
Wotton Kearney
Melbourne VIC
Parental leave
Employee assistance program
Local Coordinators
Student Exchange Australia New Zealand
Mona Vale NSW 2103
Work from home
Learning & Development Specialist
Often responds within 1 day
Bridgit
Sydney NSW
Credit Services Officer
Capricorn Society Limited
Perth WA
Parental leave
Gym membership
Employee rewards program
Wellness program
Operational Resilience Advisor
Australian Retirement Trust
Brisbane QLD 4000
Support Accountant
GROW Inc.
Melbourne VIC 3000
Parental leave
Birthday leave
AI Governance Specialist
Australian Retirement Trust
Brisbane QLD 4000
People also searched:
Employers: Post a Job
Join the First Class Team
FirstClass.com.au is a luxury travel agency specialising in high-end and premium travel itineraries and holiday packages worldwide. We are a passionate, dedicated, fun and supportive team—your opportunity to work with some of Australia’s best industry salespeople, luxury suppliers and reputable trade partners.
As part of our commitment to remain the top independent agency in Australia, we are looking for talented travel professionals to join our award-winning team.
What We Offer
You can expect to receive cutting-edge training to develop your skillset as a salesperson and travel specialist, with support to grow yourself personally and professionally in line with the company. We promote an inclusive, flexible and balanced workplace where evolving opportunities for our staff play an essential role in the day-to-day operation of the company. We offer a competitive salary package, with flexible work options across our offices as well as performance-based bonuses. We encourage team participation in exclusive sales incentives, and you’ll get the opportunity to travel on luxury family in partnership with our extended trade family. You can also expect to take part in our in-house rewards and staff-building which includes restaurant meals, sales bonuses, team cruises and more.
After Hours International Airfare Consultants
After-Hours Airfare Specialist | Luxury Travel Sydney CBD Training | Hybrid & Remote Options
FirstClass.com.au is a specialist luxury agency. We are seeking a highly technical Airfare Specialist to handle our after-hours enquiries, emergency support, and airfare product maintenance.
The Roadmap to Remote: We prioritize high standards. This role follows a structured path to autonomy:
Initial Phase: Full-time training in our Sydney CBD office to master our systems and process.
Intermediate Phase: Transition to weekly/fortnightly office attendance once proficient.
Advanced Phase: Ongoing training as required, moving toward a hybrid/remote work structure.
The Role:
Emergency Response: Act as the primary point of contact for after-hours flight changes, cancellations, and urgent re-routing.
Strategic Consulting: Service high-end luxury product requests and premium airfare enquiries.
Team Support: Assist our daytime team with quotes and support tasks.
Airfare Administration: Utilize “quiet" periods to assist with airfare management, database tasks, and product maintenance.
You Are:
An Amadeus Expert: You know your way around a GDS. Manual reissues and complex fare rules are second nature to you, especially for international First and Business Class fares.
A Resourceful Problem Solver: You are a creative, quick thinker who stays calm under pressure. You don’t just see a “cancelled" flight; you find the alternative path before the client even calls.
Meticulously Detail-Oriented: In luxury travel, the small things matter. You take pride in precision and error-free work.
Client-Centric & Solution-Focused: You genuinely care for the customer. Your goal is to find the best possible solution at the most competitive cost, ensuring the client feels valued and protected.
Sydney Based: You must be able to commute to our Sydney CBD office for initial training and ongoing catch-ups.
Experienced: Minimum 2+ years in flight reservations and 3+ years in high-level customer service.
Accountable: You thrive in an environment of direct communication and high professional standards.
What We Offer:
Security: A permanent role (4+ days) with a growing luxury brand.
Innovation: Work with our proprietary air, hotel, and points-availability engines.
Growth: Ongoing training and professional development in a tech-forward environment.
To Apply:
To seize this opportunity, please submit your CV and a cover letter briefly addressing the following (max 50 words each):
Why are you interested in this role?
What makes you an airfare specialist?
On a scale of 1–10, how does your manager rate your performance in high-pressure emergency situations and why?
All applicants must have full Australian working rights and a long-term visa.
Due to the volume of applications, we will only contact short-listed candidates.
Apply Now Through Seek >
Know someone perfect for this role?
Refer them through our generous Consultant Referral Program – rewards include a free economy to first class ticket!
https://firstclass.com.au/consultant-referral-program/
💡 Quick Summary
Seeking a career-building opportunity? The After Hours International Airfare Consultants position is now open for candidates interested in the BPO Jobs sector. This role in Adelaide offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.