Agency Manager (Collections) - Tangerine

Requisition ID: 223814

Tangerine is Canada’s leading direct bank. We offer flexible and accessible banking options, innovative products, and award-winning Client service. The reason why Tangerine employees come to work each day is to help Canadians live better lives. We focus on making a difference in our communities, and that includes our own internal community. It’s important to us that our employees feel empowered and enthusiastic about belonging to our Orange culture.


As Canada’s leading digital bank, Tangerine technology is at the heart of everything we do. We have redefined what digital banking is, and we continue to evolve to tackle any opportunity and face every challenge through progressive technology and the power of collaboration.


Do you like new challenges? Are you ready to reach new heights in your career and become part of an established disruptor? If so, come join us and help redefine the Canadian banking landscape!


The Collections department is responsible for maximizing recoveries and minimizing losses on Tangerine's credit portfolio. This includes analyzing the delinquency portfolio, monitoring client activities, and ensuring precautionary actions are taken to mitigate losses while adhering to regulations, credit policies, and procedures.


What you will be doing:



As the Manager, Vendor Management, you will report directly to the Senior Manager, Collection Operations. You will lead the third-party vendor strategy with a strong focus on managing performance metrics to enhance recoveries on both pre- and post-charge-off accounts.


Your responsibilities will include managing the performance of vendors involved in:


First-party pre-charge-off collections for Tangerine retail products
Late-stage, post-charge-off collections, settlements, and legal action
Insolvency and Credit Counselling management
Supporting post-asset-sale operations and inquiries

You will be responsible for maximizing recoveries across all products to reduce risk and loss exposure. This includes ongoing analysis and reporting to management on market and economic trends, irregular activity, and portfolio exposures through regular collaboration with the Fraud and Security Department.


Is this role right for you? In this role, you will:


Lead the third-party vendor strategy, focusing on performance metrics to enhance recoveries

Produce reports to accurately monitor performance and KPIs

Ensure plans and initiatives comply with governing regulations, internal policies, and procedures, including recovery management

Lead and oversee the Tangerine vendor management team, assisting in training and development, and providing coaching and feedback


Do you have the skills that will enable you to succeed in this role? - We'd love to work with you if you have:


A university or college degree
A minimum of 5 years of operational collections management experience
Developed knowledge of current collection practices, including collection agencies, insolvency, credit counselling, mortgage enforcement, debt sale processes, and relevant regulatory requirements to assess risk and impact
Previous experience as a people leader, managing and developing employees
Strong knowledge of secured and unsecured lending products
Strong technical, analytical, and communication skills

What's in it for you?


You will be part of a diverse and inclusive team of Client-focused go-getters looking to learn from each other in an environment that celebrates and recognizes success!
You will have access to thousands of online and in person courses so you can shape your career growth with the support from diverse industry leaders.
You will get our help to save for your future and to invest in your total wellbeing through our Tangerine benefits*.
You belong here, we are equal and un-complicated. Bring your true self to work, dress codes don’t apply here.
You will enjoy workspace flexibility and all the excitement that comes from working at the official Bank of the Toronto Raptors.

Tangerine employees participate in Scotiabank’s pension & benefits programs (available to permanent employees)
Location(s): Canada : Ontario : Toronto

At Tangerine we value the unique skills and experiences each individual brings to the team, and are committed to creating and maintaining an inclusive and accessible environment. If you require accommodation during the recruitment and selection process, please let our Recruitment team know.

Canada
Ontario
Toronto Show on map Get directions