Job Description
Functional Title: Database Operations Specialist
Corporate title: Assistant Vice President
Role reports to: Vice President – Database Operations
PRF Profession/Role: Operations Support Specialist
Location: Pune, India
Role summary
The Operations Support Specialist is responsible for production services oversight of outsourced Database Service Operations. The role will provide operational oversight of day to day operations and drive continuous improvements. The role will be accountable for the service, customer feedback and performance management of the outsourced teams.
The position is for an experienced Database Expert to work within the Global Database Team, focused on providing operational support for Deutsche Bank environments. This person would have both operational and implementation experience while working within a fast moving, highly technical environment
The successful candidate needs to be self-motivated, a good team player, and will be responsible for providing database related support at the Enterprise level.
Role responsibilities
• Provide leadership and oversight to the outsourced database operations team
• Drive stability in storage operations, implementing best in class ITIL practices
• Ensure 24X7 availability of service through proactive monitoring and response to critical issues in a timely manner.
• Drive effective change and release management practices to ensure uninterrupted service operations and availability
• Review and improve operational processes including BCM/DR solutions.
• Able to drive key projects and initiatives to deliver the change book of work.
• Review and governance of vendor contracts and other underpinning agreements to ensure seamless delivery of service.
• Provide governance and process support around software license management, assets management, firmware upgrades and technology refresh activities.
• Oversight of day to day and routine operations activities for compliance with ops manuals, golden rules, best practices. Drive rigor on handoffs, health checks and ‘Manager on Duty Activities.
• Manage customer escalations are resolved in a timely manner.
• Drive Service Quality Management processes by reviewing tickets and handling processes.
• Work with Application teams/Unix/Storage/ Wintel SA's as part of troubleshooting performance and availability issues
• Drive incident calls effectively to quick resolution, followed up with robust problem management activities to minimize risks in the environment.
• Implement and drive operations rigor including daily/weekly/monthly interlocks and calls to ensure seamless delivery of the service.
• Own product specific service levels, and review approve exceptions with the suppliers for the specific service.
• Identify areas for automation and self-help, and work closely with stakeholders and colleagues in improving the maturity of operations.
• Drive optimization of operations processes that can improve performance, identify trends, threats in systems and skills
• Detailed reviews of regularly delivered reporting (including SLA reports, system trending on performance, ticket handing, security incident, asset management, etc) and checking samples of service instances.
• Proactive review that SLAs are fit for purpose and introduce new measures to improve the service and address key pain points or gaps.
Skills & Competencies required
Technical Skills
• Hands-on experience in Oracle 11g R1/R2 RAC including build, administration, troubleshooting and performance tuning
• Clusterware (GRID Infrastructure) \ CRS management and configuration
• Oracle ASM and Dataguard administration
• SQL & Database level performance tuning
• Backup, recovery and migration using RMAN, datapump and export\import processes
• Database scripting and automation technologies
• Experience with maintenance and management of databases using Oracle Enterprise Management Grid Control
• Experience with complex database migrations
• Experience with utilizing workflow and management tools
• Good knowledge of server and database replication concepts
Qualification & Experience
• Bachelor’s degree in computer science, information systems, business administration or related field
• Have a strong Knowledge of ITIL service support principles to a minimum of a foundation level (V3 is preferred) and how they relate to other IT disciplines
• Minimum 5 years of experience in a service operations role in financial services industry
• Capability to interact successfully in a global multi-cultural, multi-vendor environment
• High level of customer awareness and commercial focus
• Excellent communication and influencing skills to both technology and business colleagues
• Exposure to vendor management and vendor sourcing processes
• Self-motivated and ability to organize themselves and others.
• Experience with liaising with engineering teams and managing vendor teams.
How we’ll support you
• Training and development to help you excel in your career
• Coaching and support from experts in your team
• A culture of continuous learning to aid progression
• A range of flexible benefits that you can tailor to suit your needs
About us and our teams
https://www.db.com/company/company.htm
Our values define the working environment we strive to create – diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.
We promote good working relationships and encourage high standards of conduct and work performance. We welcome applications from talented people from all cultures, countries, races, genders, ****** orientations, disabilities, beliefs and generations and are committed to providing a working environment free from harassment, discrimination and retaliation
Corporate title: Assistant Vice President
Role reports to: Vice President – Database Operations
PRF Profession/Role: Operations Support Specialist
Location: Pune, India
Role summary
The Operations Support Specialist is responsible for production services oversight of outsourced Database Service Operations. The role will provide operational oversight of day to day operations and drive continuous improvements. The role will be accountable for the service, customer feedback and performance management of the outsourced teams.
The position is for an experienced Database Expert to work within the Global Database Team, focused on providing operational support for Deutsche Bank environments. This person would have both operational and implementation experience while working within a fast moving, highly technical environment
The successful candidate needs to be self-motivated, a good team player, and will be responsible for providing database related support at the Enterprise level.
Role responsibilities
• Provide leadership and oversight to the outsourced database operations team
• Drive stability in storage operations, implementing best in class ITIL practices
• Ensure 24X7 availability of service through proactive monitoring and response to critical issues in a timely manner.
• Drive effective change and release management practices to ensure uninterrupted service operations and availability
• Review and improve operational processes including BCM/DR solutions.
• Able to drive key projects and initiatives to deliver the change book of work.
• Review and governance of vendor contracts and other underpinning agreements to ensure seamless delivery of service.
• Provide governance and process support around software license management, assets management, firmware upgrades and technology refresh activities.
• Oversight of day to day and routine operations activities for compliance with ops manuals, golden rules, best practices. Drive rigor on handoffs, health checks and ‘Manager on Duty Activities.
• Manage customer escalations are resolved in a timely manner.
• Drive Service Quality Management processes by reviewing tickets and handling processes.
• Work with Application teams/Unix/Storage/ Wintel SA's as part of troubleshooting performance and availability issues
• Drive incident calls effectively to quick resolution, followed up with robust problem management activities to minimize risks in the environment.
• Implement and drive operations rigor including daily/weekly/monthly interlocks and calls to ensure seamless delivery of the service.
• Own product specific service levels, and review approve exceptions with the suppliers for the specific service.
• Identify areas for automation and self-help, and work closely with stakeholders and colleagues in improving the maturity of operations.
• Drive optimization of operations processes that can improve performance, identify trends, threats in systems and skills
• Detailed reviews of regularly delivered reporting (including SLA reports, system trending on performance, ticket handing, security incident, asset management, etc) and checking samples of service instances.
• Proactive review that SLAs are fit for purpose and introduce new measures to improve the service and address key pain points or gaps.
Skills & Competencies required
Technical Skills
• Hands-on experience in Oracle 11g R1/R2 RAC including build, administration, troubleshooting and performance tuning
• Clusterware (GRID Infrastructure) \ CRS management and configuration
• Oracle ASM and Dataguard administration
• SQL & Database level performance tuning
• Backup, recovery and migration using RMAN, datapump and export\import processes
• Database scripting and automation technologies
• Experience with maintenance and management of databases using Oracle Enterprise Management Grid Control
• Experience with complex database migrations
• Experience with utilizing workflow and management tools
• Good knowledge of server and database replication concepts
Qualification & Experience
• Bachelor’s degree in computer science, information systems, business administration or related field
• Have a strong Knowledge of ITIL service support principles to a minimum of a foundation level (V3 is preferred) and how they relate to other IT disciplines
• Minimum 5 years of experience in a service operations role in financial services industry
• Capability to interact successfully in a global multi-cultural, multi-vendor environment
• High level of customer awareness and commercial focus
• Excellent communication and influencing skills to both technology and business colleagues
• Exposure to vendor management and vendor sourcing processes
• Self-motivated and ability to organize themselves and others.
• Experience with liaising with engineering teams and managing vendor teams.
How we’ll support you
• Training and development to help you excel in your career
• Coaching and support from experts in your team
• A culture of continuous learning to aid progression
• A range of flexible benefits that you can tailor to suit your needs
About us and our teams
https://www.db.com/company/company.htm
Our values define the working environment we strive to create – diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.
We promote good working relationships and encourage high standards of conduct and work performance. We welcome applications from talented people from all cultures, countries, races, genders, ****** orientations, disabilities, beliefs and generations and are committed to providing a working environment free from harassment, discrimination and retaliation
💡 Quick Summary
Seeking a career-building opportunity? The Agile Product Owner position is now open for candidates interested in the Bank Jobs sector. This role in Pune offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
