Job Description
Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.
Role
Proactive Resolution Team Member - CoE
Job Level/ Designation
M2
Function / Department
Customer Service – Corporate/Service Partner Operations
Location
Ahmedabad
Job Purpose
• Identify the insights from CC analytics, other sources that generate customer contacts, conduct RCAs and drive change in process, products and communication
• Influence concerned stake holders to drive the change and measure impact in reducing the contact/customer
Key Result Areas/Accountabilities
• identification of issues from CC analytics & other sources
• Identify the circle priority and business drives
• Ensure RCA for all critical issues, educate the stake holders and drive the change
• Coordinate and implement the changes with concerned verticals, functions
Drive Digital penetration by communication and deflecting customers
Core Competencies, Knowledge, Experience
• In-depth Knowledge about VIL systems and processes
• Exposure Telecom domain knowledge
• Familiarity with latest digital technologies
• Excellent communication, influencing skills
• Knowledge about channels of interaction (touch points) & communication
Must Have Technical / Professional Qualifications
• Graduate with 2-5 years of telecom experience
• Good Analytical Skills
Vodafone Idea Limited (formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership
Role
Proactive Resolution Team Member - CoE
Job Level/ Designation
M2
Function / Department
Customer Service – Corporate/Service Partner Operations
Location
Ahmedabad
Job Purpose
• Identify the insights from CC analytics, other sources that generate customer contacts, conduct RCAs and drive change in process, products and communication
• Influence concerned stake holders to drive the change and measure impact in reducing the contact/customer
Key Result Areas/Accountabilities
• identification of issues from CC analytics & other sources
• Identify the circle priority and business drives
• Ensure RCA for all critical issues, educate the stake holders and drive the change
• Coordinate and implement the changes with concerned verticals, functions
Drive Digital penetration by communication and deflecting customers
Core Competencies, Knowledge, Experience
• In-depth Knowledge about VIL systems and processes
• Exposure Telecom domain knowledge
• Familiarity with latest digital technologies
• Excellent communication, influencing skills
• Knowledge about channels of interaction (touch points) & communication
Must Have Technical / Professional Qualifications
• Graduate with 2-5 years of telecom experience
• Good Analytical Skills
Vodafone Idea Limited (formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership
💡 Quick Summary
Seeking a career-building opportunity? The AGM | Service Operations position is now open for candidates interested in the Counter Sales Jobs sector. This role in Ahmedabad offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Counter Sales Jobs is a plus.
