Job Description
Role
Telecalling Manager
Job Level/ Designation
M2
Function / Department
CS
Location
Delhi
Job Purpose
Overall responsibility of managing collection through outbound call center
Key Result Areas/Accountabilities
• Collections
• Managing collection through outbound call center
• Churn management
• Reduction of field allocation
• Ensue meeting collection target
Core Competencies, Knowledge, Experience
• Collections - Mobiltiy Collection Retail, Forward Flow, Cost of Active collection - Thru Outbound Call Center
Customer Churn management - Invol Churn, TNPSNPS, MNP Canc
Postpaid Experience - Reduction of Field Allocation, Digital Payment Penetration
Ensure Active Collections Targets are achieved.
Must have technical / professional qualifications
• Graduate /MBA
• 4-6 years on role experience
Telecalling Manager
Job Level/ Designation
M2
Function / Department
CS
Location
Delhi
Job Purpose
Overall responsibility of managing collection through outbound call center
Key Result Areas/Accountabilities
• Collections
• Managing collection through outbound call center
• Churn management
• Reduction of field allocation
• Ensue meeting collection target
Core Competencies, Knowledge, Experience
• Collections - Mobiltiy Collection Retail, Forward Flow, Cost of Active collection - Thru Outbound Call Center
Customer Churn management - Invol Churn, TNPSNPS, MNP Canc
Postpaid Experience - Reduction of Field Allocation, Digital Payment Penetration
Ensure Active Collections Targets are achieved.
Must have technical / professional qualifications
• Graduate /MBA
• 4-6 years on role experience
💡 Quick Summary
Seeking a career-building opportunity? The AGM | Telecalling position is now open for candidates interested in the Telecaller Jobs sector. This role in New Delhi offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Telecaller Jobs is a plus.
