AGM - Training Delivery

Role

Training Delivery

Job Level/ Designation

M2/AGM

Function / Department

Enterprise/ Mobility, Marketing & Capabilities

Location

Mumbai

Job Purpose

• Ensure seamless planning, execution, and governance of enterprise-wide training programs by leading end-to-end training operations

• Managing LMS/admin systems, stakeholder coordination, and optimizing processes for scalability, quality, and learner experience.

Key Result Areas/Accountabilities

• Training Program Execution

• Coordinate, schedule, and track all learning programs (classroom, virtual, blended, OJT) across business units.

• Ensure timely nominations, invitations, attendance, and post-training actions.

2. Training Operations & Administration

• Own administrative processes including venue/logistics booking, vendor coordination, material preparation, trainer onboarding, and feedback collection.

• Ensure compliance with internal policies, contracts, and cost controls

3. Learning Management System (LMS) Administration

• Maintain accurate records of attendance, completions, assessments, and certification in LMS

• Troubleshoot user issues and ensure system hygiene and data integrity

• Identify need for enhancements, perform UATs, ensure seamless roll-out of new features

4. Reporting & Analytics

• Publish weekly/monthly dashboards for training performance, attendance, feedback scores, and effectiveness

• Track key KPIs: participation %, completion %, average feedback score, NPS, etc.

5. Process & Quality Improvement

• Standardize templates, SOPs, checklists for training rollout.

• Identify and implement improvements in learner communication, scheduling, and reporting.

6. Stakeholder & Vendor Management

• Work closely with business SPOCs, trainers (internal/external), HRBPs, and IT.

• Manage contracts, invoices, and SLAs with external training vendors or partners

Core Competencies, Knowledge, Experience

Core Competencies

• Highly Organized: Manages multiple programs and deadlines with attention to detail.

• Process-Driven: Follows SOPs while seeking continuous process improvement.

• Service Orientation: Proactive in anticipating training needs and resolving admin gaps.

• Tech-Savvy: Comfortable working with LMS platforms, Excel dashboards, and digital tools.

• Collaborative Communicator: Builds strong working relationships with HR, trainers, and business leads.

• Accountable: Takes full ownership of smooth and timely program delivery

• 5–8 years in L&D or HR operations

• 2-4 years in program management or training administration, preferably in large enterprise or telecom environment

• Hands-on experience in managing LMS, coordinating large scale training programs and working with multiple vendors

Must have technical/ professional qualifications

• Bachelor's or Master’s in Human Resources, Business Administration, Mass Communication, L&D or related field (mandatory)

• Master’s degree or PG Diploma in HR, L&D, or Organizational development (preferred)

• Advanced excel & PowerPoint

• Exposure to digital learning platforms and content authoring tools (Articulate, SCORM)

• Strong project and program management skills