Job Description
Role Area Retail Lead Band M2 Location Mumbai Job Purpose Overall responsibility for activities at Vodafone stores & Franchisee spanning customer service, store-level sales and revenue targets across all products (voice - post-paid/ prepaid, data etc.)
Key Result Areas/Accountabilities Drive and facilitate best-in-class customer experience across formats, through rigorous system and process compliance and Customer-Centricity as the DNA.
Drive various revenue KRAs like Postpaid Sales , Plan Upgrade , Premium Number Sale etc at Large Format Stores and Franchisee stores to ensure profitable operations Expansion of franchisee partners Manage a large team of Full time employess and associates to drive the sales and service agenda Contribute to the business performance by acquiring high quality postpaid customers.
Lift up the base revenue through upselling higher value plans and mobility plus products. Ensure Channel and Store Profitability by driving scale, optimizing opex, and leveraging new lines of businesses. Drive a high engagement agenda and a performance culture along with investment in learning & development. Promote HSW and Diversity. Drive a Digital First culture in the Retail function in the cluster Core Competencies, Knowledge, Experience Critical Success Factors Continuous Learning & Empowering Talent Building Team Commitment Leads Decision Making & Delivering Results Threshold Functional Competencies Products, Services and Technology Knowledge - Consumer Differentiating Functional Competencies Sales Planning and Forecasting Solving Problems 5-7 years of experience of retail store/ team management and customer relationship management Revenue Target achievement and cost management Must have technical / professional qualifications Essential :
Graduation Desired : full - time post - graduation in business management/MBA
Key Result Areas/Accountabilities Drive and facilitate best-in-class customer experience across formats, through rigorous system and process compliance and Customer-Centricity as the DNA.
Drive various revenue KRAs like Postpaid Sales , Plan Upgrade , Premium Number Sale etc at Large Format Stores and Franchisee stores to ensure profitable operations Expansion of franchisee partners Manage a large team of Full time employess and associates to drive the sales and service agenda Contribute to the business performance by acquiring high quality postpaid customers.
Lift up the base revenue through upselling higher value plans and mobility plus products. Ensure Channel and Store Profitability by driving scale, optimizing opex, and leveraging new lines of businesses. Drive a high engagement agenda and a performance culture along with investment in learning & development. Promote HSW and Diversity. Drive a Digital First culture in the Retail function in the cluster Core Competencies, Knowledge, Experience Critical Success Factors Continuous Learning & Empowering Talent Building Team Commitment Leads Decision Making & Delivering Results Threshold Functional Competencies Products, Services and Technology Knowledge - Consumer Differentiating Functional Competencies Sales Planning and Forecasting Solving Problems 5-7 years of experience of retail store/ team management and customer relationship management Revenue Target achievement and cost management Must have technical / professional qualifications Essential :
Graduation Desired : full - time post - graduation in business management/MBA
💡 Quick Summary
Seeking a career-building opportunity? The AGM|Area Retail Lead position is now open for candidates interested in the Counter Sales Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Counter Sales Jobs is a plus.
