Job description
DP World in the UK is at the heart of Britain’s trading future, providing the right trading infrastructure, smart logistical solutions, and the benefits of freeport status to our customers. We are the leading provider of data-driven logistics, deploying industry-leading technology to further broaden our digital vision to disrupt world trade, while ensuring a positive and sustainable impact on economies, societies, and our planet.

We are on a journey to become the leading end to end logistics solution provider and Freight is a key part of this journey. We are excited to present our new Freight Division, soon to open at London Heathrow. This will be a new department with ambitious growth, we are looking for an experienced Air import or Air Export Operator to be the foundation for our journey and the beginning of our growth.

Our ideal candidate will have proven air import and or air export experience. You don’t have to tick every box to be our perfect candidate, our recruitment team are keen to speak to experienced freight professionals who are up to the challenge of shaping this new venture.

Location: Heathrow, Hounslow

Hours: Monday – Friday 37.5 hours per week

Contract: Permanent

How you will contribute:
• The ideal candidate will have proven air import and or air export experience in Air freight
• The ideal candidate will be proficient in export and/or import Customs clearance entry preparation and submission.
• A good understanding of customer service excellence accompanied by an alert & professional telephone manner.
• Air DG trained would be an advantage, if not training will be provided.
• Execute job activity in accordance with the DP World global freight forwarding operating process.
• Be compliant to all internal & external governance.
• Assist with account start-up. Liaison with sales to ensure required documentation/information needed for the SOP are provided.
• Monitor/audit files weekly for compliance of estimate input, profit margin setting and timely invoicing.
• Assist clients in their day-by-day requests related to export/import documentation in order to ensure proper execution to the transportation files.
• Shipment irregularity handling, address and resolve as needed.
• Provide clients with complete Flight details in order to ensure proper flow in information is guaranteed.
• Liaise with Airlines in order to procure the best possible solutions (capacity and cost) to be utilized upon execution of transportation files.
• Customer quotations to be prepared & executed in a timely manner.
• Liaise with DPW internal Network and external Partner Agents in order to guarantee the best possible service assistance.
• Act quickly upon possible emergency situations that may arise within the life of an Air file
• Network with your fellow Operations colleagues to ensure proper support is given in case of workflow overload.
• Maintain customer reports as required.

What you will bring:

EXPERIENCE
• At least 3 years of relevant and recent experience in Freight Forwarding air Operations and Customer Service
• Freight Forwarding experience is mandatory.

SKILLS
• Freight Forwarding – Solid and demonstrated working knowledge of the Freight Forwarding Industry.
• Execution Driving Skills – Ability to drive strong execution of initiatives, ensuring that the Countries get things right the first time through questioning, analysing, planning and follow-up.
• Agile Skills - Ability to prioritize multiple tasks to meet various deadlines
• Computer Skills - Intermediate computer skills with a proficiency in MS Office (Outlook, Word, Excel & PowerPoint)
• Analytical Skills - Strong analytical skills including ability to analyse numbers and attention to detail
• Communication – Effective verbal, written, and interpersonal skills. Ability to communicate with clients, carriers, other forwarders, vendors
• Languages - You speak and write fluent English – additional languages are a bonus, but not a must.

Employment is subject to the below:
• Ability to provide and obtain five years’ full employment history and satisfactory references
• Subject to a DBS check (I would avoid stating no non-spent criminal convictions as it will be dependent on reporting any convictions to the CAA and their decision thereafter)
• The right to work in the UK
• Working within a regulated environment, subject to Aviation legislation

Compensation

DP World offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally, stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package.

About DP World

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.

With a dedicated, diverse and professional team of more than 103,000 employees spanning 75 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future.

We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades. The DP World family comprises of syncreon, Imperial and P&O.

What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer’s door.

WE MAKE TRADE FLOW. TO CHANGE WHAT'S POSSIBLE FOR EVERYONE

DP World is committed to the principles of Equal Employment Opportunity (EEO). We strongly believe that employing a diverse workforce is central to our success and we make recruiting decisions based on your experience and skills. We believe that employees are happiest when they’re empowered to be their true, authentic selves. So, please come as you are. We can’t wait to meet you.