Job Description
C.H. Robinson is currently seeking a Gateway Agent to join the Airfreight Operations team in Melbourne.
As an Airfreight Gateway Agent, you will be responsible for managing and overseeing the shipment lifecycle for assigned consolidations across both imports and exports. You will be accountable for executing tasks for each shipment, including daily communication, reporting, and email management. As a key contact, you will ensure that all customer airfreight shipment requests and requirements are met accurately and promptly, delivering exceptional customer service and operational excellence.
DUTIES AND RESPONSIBILITIES
The duties and responsibilities of this position consist of, but are not limited to, the following:
Maintain Operational Excellence:
Understand the processes, documentation, and terminology involved in international shipping from time of purchase order issuance through the delivery of the cargo
Initiate, prepare, process and assemble all required documentation for air freight shipments
Ensure documentation is accurately processed, distributed, and released to the carrier, suppliers, and agents in a timely manner
Apply industry knowledge and critical thinking to adapt processes/create solutions in response to challenges both internally and externally
Execute/coordinate tasks on the shipments to meet all SOP requirements, including submission of SLI’s to carriers, updates on shipment, tracking of shipments, etc.
Create, maintain, and update shipments in Navisphere, ensuring accurate data
Ensure a high-level of data integrity on the master level of a consolidation, including routing, eManifest status, master level INCOterms and documents
Facilitate Relationships:
Communicate clearly both internally and externally, timely and effectively with overseas offices, agents, customers and outside vendors to ensure a smooth flow of the shipment
Promote a positive working relationship for all team members
Other Activities:
Work according to C.H. Robinson’s local and global laws, regulations and procedures
Other duties or responsibilities as assigned according to the team and/or country specific requirements
QUALIFICATIONS
Required:
High school Diploma or Graduate Degree
Proficient in Microsoft Office Suite of programs
2+ years of freight forwarding / shipment consolidation experience
Preferred:
1-2 years of gateway or shipment consolidations experience
Excellent communication, prioritization, and multi-tasking skills
Excellent customer service skills and follow up to be utilized with customers and the network
Critical-thinking, flexibility, and problem-solving skills to adapt to ever-changing tasks and customer needs
High level of attention to detail
Ability to work in a fast-paced and deadline-driven office environment
Values a diverse and inclusive work environment
Benefits
At C.H. Robinson Oceania, we are a proud Equal Opportunity employer offering flexible work to support a work/life balance along with offering a broad range of career development opportunities. We have an experienced and passionate team who work collaboratively to deliver smarter solutions for our clients. Employees have access to our well regarded, confidential Employee Assistance Program. Our Robinson Cares program allows our employees to give back to the community.
As an Airfreight Gateway Agent, you will be responsible for managing and overseeing the shipment lifecycle for assigned consolidations across both imports and exports. You will be accountable for executing tasks for each shipment, including daily communication, reporting, and email management. As a key contact, you will ensure that all customer airfreight shipment requests and requirements are met accurately and promptly, delivering exceptional customer service and operational excellence.
DUTIES AND RESPONSIBILITIES
The duties and responsibilities of this position consist of, but are not limited to, the following:
Maintain Operational Excellence:
Understand the processes, documentation, and terminology involved in international shipping from time of purchase order issuance through the delivery of the cargo
Initiate, prepare, process and assemble all required documentation for air freight shipments
Ensure documentation is accurately processed, distributed, and released to the carrier, suppliers, and agents in a timely manner
Apply industry knowledge and critical thinking to adapt processes/create solutions in response to challenges both internally and externally
Execute/coordinate tasks on the shipments to meet all SOP requirements, including submission of SLI’s to carriers, updates on shipment, tracking of shipments, etc.
Create, maintain, and update shipments in Navisphere, ensuring accurate data
Ensure a high-level of data integrity on the master level of a consolidation, including routing, eManifest status, master level INCOterms and documents
Facilitate Relationships:
Communicate clearly both internally and externally, timely and effectively with overseas offices, agents, customers and outside vendors to ensure a smooth flow of the shipment
Promote a positive working relationship for all team members
Other Activities:
Work according to C.H. Robinson’s local and global laws, regulations and procedures
Other duties or responsibilities as assigned according to the team and/or country specific requirements
QUALIFICATIONS
Required:
High school Diploma or Graduate Degree
Proficient in Microsoft Office Suite of programs
2+ years of freight forwarding / shipment consolidation experience
Preferred:
1-2 years of gateway or shipment consolidations experience
Excellent communication, prioritization, and multi-tasking skills
Excellent customer service skills and follow up to be utilized with customers and the network
Critical-thinking, flexibility, and problem-solving skills to adapt to ever-changing tasks and customer needs
High level of attention to detail
Ability to work in a fast-paced and deadline-driven office environment
Values a diverse and inclusive work environment
Benefits
At C.H. Robinson Oceania, we are a proud Equal Opportunity employer offering flexible work to support a work/life balance along with offering a broad range of career development opportunities. We have an experienced and passionate team who work collaboratively to deliver smarter solutions for our clients. Employees have access to our well regarded, confidential Employee Assistance Program. Our Robinson Cares program allows our employees to give back to the community.
💡 Quick Summary
Seeking a career-building opportunity? The Airfreight Gateway Agent position is now open for candidates interested in the Back Office Jobs sector. This role in Melbourne offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Back Office Jobs is a plus.