Job Description
Minimum Qualification: High School Qualification (IATA or Airline Basic Tariff certification is a plus)
Experience: Minimum 1 years in airline reservations, ticketing, airport check-ins, or contact centers
Roles and Responsibilities:
• Respond to customer inquiries via phone, email, and web chat
• Sell, up-sell, and cross-sell products and services
• Handle new reservations, ticket modifications, refunds, and fare calculations
• Ensure customer satisfaction by providing accurate and timely information
• Escalate complex queries to senior team members as needed
Qualifications & Skills:
• Experience with Amadeus GDS is essential
• Strong communication skills in English (spoken and written)
• Ability to manage high call volumes in a fast-paced environment
• Customer-focused approach with a problem-solving mindset
• Adaptability to new systems and processes
• Willingness to work in shifts
Experience: Minimum 1 years in airline reservations, ticketing, airport check-ins, or contact centers
Roles and Responsibilities:
• Respond to customer inquiries via phone, email, and web chat
• Sell, up-sell, and cross-sell products and services
• Handle new reservations, ticket modifications, refunds, and fare calculations
• Ensure customer satisfaction by providing accurate and timely information
• Escalate complex queries to senior team members as needed
Qualifications & Skills:
• Experience with Amadeus GDS is essential
• Strong communication skills in English (spoken and written)
• Ability to manage high call volumes in a fast-paced environment
• Customer-focused approach with a problem-solving mindset
• Adaptability to new systems and processes
• Willingness to work in shifts
💡 Quick Summary
Seeking a career-building opportunity? The Airline BPO - International Voice Process position is now open for candidates interested in the BPO Jobs sector. This role in Ahmedabad offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.
